Scheduled appointment online to replace my tires and get an alignment based upon their competitive…read morepricing. They called and told me they could take me in right away rather than waiting until the next day (which I'd scheduled online). When I arrived I confirmed they'd still be able to do the installation and alignment as it was less than an hour before their scheduled closing time. They confirmed they could/would. They stayed about a half an hour after their scheduled closing time to complete the job and I was completely satisfied with their work. Good pricing (which they completely reviewed prior to taking my car in/doing any work). Would highly recommend.

Tires for a premiere vehicle. Extremely professional, accommodating and competent. But I have to…read moretake two stars off for the following reasons: (1) Appointment made online. Specified tires stated. Told I could come in at a certain time and have fitted. I arrive for my appointment only to be told It would take two days for the tires to arrive. So that was a good trap. (2) Specialized tool to remove wheel found wandering aimlessly in the front of my car when I picked it up. No reason why this could not have been put back in the trunk among the Jack where it belongs. Careless inattention to detail. Overall I would recommend, but the price is not that fantastic and I could've gotten the same tires cheaper elsewhere.

I never leave reviews, but I will never return to Conrad's again. I scheduled an appointment to get…read moremy headlight replaced so I arrived 10 minutes early just to be told they don't have time to do it even though it was previously scheduled. I drove 30 minutes to this location, mind you. The man at the front desk apologized and asked if I could come back the next day and told me it would only take an hour. That worked with my work schedule, so I agreed. I arrive the next day and the man at the desk told me "are you dropping this off? Because it's going to take a while." I told him that I was told it would only take an hour and that's why I'm here. He said no, it'll take a lot longer than that. So again, I drove another hour round trip for absolutely nothing. I tried to give Conrad's another chance after a different issue and they blew it. Avoid Conrad's at all costs!!!

I'm so impressed with the service we received at this Conrad's location in Reminderville. We had…read morequite a few problems with my daughter's 2004 Pontiac and my 2017 Ford. They were so helpful and went above and beyond to get them running well. Thank you so much to Dylan, RJ, Karen and Amy!

Very honest shop. I drive across town to have my car serviced by Kovach! Nikki at the desk is the…read morebest

It doesnt get much better than this !! Just was totally able to calm the frustration over vehicle…read moreissues Very knowlegeable, educated mechanics. A-1 service as well as fair pricing! Thank You Kovach Car Care!

WHY am I waiting this long for a simple air check?! Not one greeting, not one acknowledgment --…read morejust ignored. This kind of service is completely unacceptable! Every company should have someone dedicated to this area, yet here I am STILL waiting. The service is terrible, and I will not be coming back.

I had a flat tire that had been previously patched by a different shop. Shane H set me up with new…read morewheels and tires to replace my old and corroded set at the last minute before the Fourth of July holiday. Miracle workers!

Very responsive and communicated with us throughout the process. They were also more competitive…read morethan the dealership! Got new struts in just one day.

My car stalled right in front of City Tire and these guys couldn't have been more helpful. They…read moredropped what they were doing to give me a jump and when that didn't work, helped me figure out the next step. They ran a complimentary diagnostic and were honest that the issues were beyond what they could do there (turned out to be a blown engine that was beyond repair) so helped me get a tow. Couldn't have been nicer or more honest. Thank you, City Tire!

Sadly there has been a change in employees at this location and it seems that our recent visits…read morehave turned into upselling for various items such as lug nuts, oil seal, or studs. Time to find a new provider for our cars. This is sad as we have been coming to the Aurora location since they opened.

It all started out great! Very clean customer area, very polite staff at the desk…read more I ordered tires through Goodyear.com and had them delivered here to be installed. I figured, if Goodyear is trusting this shop to be an installer, why not give it a try. Tires were put-on in no-time, had a brief chat with the manager, very nice guy. But then I drove the vehicle on the highway, it appeared that there's shaking going-on. So I took it back. After I dropped it off, they called me to say that there's nothing wrong with it. That it must be the brakes. I'm certain that when I'm driving on the highway at 70 mph, my brake pads are not making contact with the disk. When I shared my disagreement, it was like I stepped on their ego and next thing I know, every sentence started with "just so you know".....talk about gaslight central! Luckily, they extended a courtesy reimbursement for me to take my tires to another shop and reimburse me for the tire balance, which I did. Wouldn't you know it, they were able to fix the issue! After visiting 3rd time this month, I do see a vast difference between the shop and the customer area. NOBODY had safety glasses, some guys had their shirts un-tucked around machinery, one guy had headphones on replying to text messages while under a vehicle. They treat their customers well, just not their vehicles. Great customer service, not my car-shop.

Overall: Excellent service and not pushy with reasonable prices…read more Service: 5 stars. They are always friendly and patient to explain the service. They have told us we had additional time to wait before repairs, so they are not pushy. Prices: 4 stars. They have lots of coupons via email, so you should get at least 10% off. Cheaper than a dealer. Appearance: 3 stars. The waiting room is fairly basic, but they do have free popcorn, soda, water, and coffee.

Had an appointment for Friday morning. Explained that the issue would only happen at highway…read morespeeds. End of the day they call me saying they could not find any problem and would try again next morning. No calls, so I called back and asked if they could hear anything. Answer was no. Then I asked if they drove the car in the highway or just on the streets. They did not take it to the highway. The guy said would do it and call me back. Never called back before they closed on Saturday. Monday morning I called again to see what the status was. The guy said they would take it to the highway to check and call me back. Several hours later they called and said they were busy with other vehicles and could not check my car yet. Kept my car for three full days to basically do NOTHING. Obviously they are not very professional. Take your business somewhere else.

Excellent service Pat the owner is very knowledgeable and provides options that will fit your need…read moreand budget.

I just had the best experience with Twinsburg Goodyear. I was expecting a very expensive repair…read moreand they could have just gone with it but instead they discovered it was something small and charged me accordingly. Especially as a woman (if you know, you know) I highly and enthusiastically recommend this place. They are awesome!

Outstanding communication, competitive pricing and superb workmanship and fast turnaround time!…read more Brandon is outstanding. Highly recommend

Couldn't be happier with the level of customer service and the actual work done on my vehicle…read more They do a tremendous job of keeping you up to date on the work being done. They also go above and beyond with the warranty company to make sure everything was taken care of. Thank you!

Had to get a new blower motor with resistor. They took my car in right away !! I was amazed how…read morefast they were !! You guys are all very friendly and have good teamwork !!! No complaints here !!!! I know this is a very stressful job and I want to thank you Dave & RJ for everything you did and keeping me updated !!

Scammer alert. A disheveled youngish man told me they could fix my audio and that it's usually…read more$1000, but they had the used part "just right now" and so it would "only be $500" long story short; I said no, waited until my friend could look at. He fixed my audio for $6, it was a blown fuse, that's it. The northfield tire "pro" told me my entire audio system computer needed replaced. I saved between $494-994. These people are either completely incompetent or blatantly scamming their customers out of hundreds to thousands of dollars. Do not under any circumstances go here. Ever. The only star is for Mike, he adjusted the price after the team working on my tire and trying to charge me, without ever confirming it with me, let alone discussing price. I wouldn't trust these folks babysitting a rock. Better luck, literally anywhere else.