Terrible customer service, I sat outside for an hour waiting to be helped. I watched 2 vehicles…read morepull in after me and get serviced and the staff didn't care that I was overlooked

I go here for all of my tire service it's a busy place, but they take good care of their customers…read morethere and I've never had to worry about the workmanship I received

This guy has saved so many of my tires over the years. Friendly quick service and he even was able…read moreto save a tire I thought I would have to toss after hitting a pot hole. Thank you for all the times I was able to get to work because of your good work.

Great place to buy tires , get a repair , or get tires rotated and balanced . No 4 hour wait like…read morethe big chain store . He does the work right there while you sit in your car and wait . May have a little wait depending how many people are already in the shop already being serviced . Has really good used tires with high tread and he stands by them with a 30 days warranty. Very reasonably priced . Also mike as a person is very friendly , positive and knowledgeable. Only place I go to and would never go anywhere else . Strongly recommend. If you need a whole set of tires he does schedule Saturday morning appointments . Enjoy hope this helps with your decision. Give him a try I don't think you will be disappointed.

Purchased a set of tires for my full sized pickup truck. Jeff Watson helped me understand the…read moredifference between the tire ratings & tread expectations. Along with the tire sale & friendly service, my truck had new rubber & was ready much quicker than I had expected. Thank you Jeff!

DO NOT GET YOUR CAR DONE HERE!!! They have not only completely disregarded my time but lied…read morestraight to my face several times! my truck was dropped off at 11am, I was quoted 2hrs maybe 3 max. At the 3 hour mark I called and was told my truck hasn't been started on! I told them I had to have it back by 3 to be at my job site by 3:30. It is now 3:30 and my truck still isn't ready. To make matters way worse there was no communication whatsoever! I DO NOT RECOMMEND HERE TO ANYONE ESPECIALLY IF YOU ARE A WOMAN COMING IN BY YOURSELF!

Honestly for a tire shop I was highly satisfied with my experience. I brought my Tesla in for its…read morefirst set of tires, and my primary concern was that they knew how to lift my car without damaging the battery. The tech knew what settings my car had to be set to and knew how to use the pucks needed to lift the car. I bought my tires online using their credit card (it gave you 5% off which was a pretty good deal) and made my appointment online. I walked in for my 8:45am appointment and my car was done at 9:50am which I thought was a reasonable wait time for the shop being pretty busy. The negative reviews are most likely coming from people that walked in an expected everyone to drop what they were doing to care care of them. Make an appointment online, buy your tires online, and it will be a very smooth process. Staff were very friendly too and provided a good service. I will use them again in the future.

My son took his car to Discount Tire because he had a nail in one of the tires. The tires were 10…read moreyears old, so they could not patch it and recommended getting all new tires. The estimated wait time that my son was given went past the time by almost two hours. When he got home, I noticed that one of his hubcaps was missing. I sent him back to Discount Tire to see if they had it or maybe it was not put back on tight enough and came off as he was driving home. They did not have the hubcap when he went back, but they told him to go to the nearest Auto Zone, get a new set of hubcaps and they reimbursed him and put the hubcaps on. The car looks nice.

Claim they lost my custom valve stems and shrugged their shoulders when I asked what now. No offer…read moreto replace or even take responsibility

Got a flat tire on a 2024 rental and was liable for the tire, luckily downriver tire took care of…read moreme all within 10 minutes with a used tire that was better quality than the default hyundai tires on this rental. amazing price and service can't beat the value.

Got front tires there, they cross threaded one of the lug nuts and it cost me $150 dollars to get…read moreit removed at a shop. I wouldn't use this place again if it was the last option I had.

I was on my way to Detroit, I'm from out of town but I felt like my tire needed a repair, or I…read moreneeded to get a used tire real quick. So thankful this place was open on Sunday morning when most places were closed! A friendly, professional guy there helped me and he looked at all four tires for me although we couldn't find any damage to it. So he just game me some air but after spending about 20 minutes on my car, he said he wouldn't charge me. I said I would pay something for his time, but he refused. It is so nice to know there are honest and humble, hard working person still... although I did not need a tire this time, I definitely recommend this place to anyone.

I love this shop. As a woman, I feel like a lot of places try to upsell, over inflate prices, or…read morefind random stuff to replace. Mike K's auto doesn't do that. They're honest, treat me with respect and kindness, and are genuinely helpful. I've taken my last car and my current one to them and call if I have questions and they always have time to research, compare prices, and help me understand. He even tells me if it's a super simple fix and recommends when he thinks I should do it myself vs spending the money at a shop.

I am impressed with Mike K's because my auto problem was electronic and they recommended me to…read moreSimmons Auto Electric rather than having me come in and sit and wait and they possibly could not troubleshoot the issue anyway. Who does this? Obviously, someone who isn't just out to make a buck and doesn't care about the customer. Mike K's are honest people.has

Hello. I'm very pleased with my service. They took good care of me in my car and went above and…read morebeyond to troubleshoot a problem and did not charge me extra. Will return for service in the future.

Very disappointed, spent almost $1000 dollars had to get credit card, they didn't even use my…read moreaddress. Been on phone for hour trying to figure out why and where my card is. My vehicle that I had repaired runs worse than when I went. And as I said from out of state going back this week do you think they will even check it??

Fast service with no BS. Never have I been in a tire shop that did not try to push something on me…read morethat I didn't come there for until I started going to metro 25. From the sells team to the mechanics best group for guys to get you want to need to be safe and back on the road.

My granddaughter 's wedding was in September, near Frankenmuth. The week before, my car started…read moreacting up -- vibrating when driving. I knew it had to be fixed, but wasn't sure where to take it in for service. I was driving down Telegraph, on my way home and I drove past the Metro 25 Tire-Firestone shop. Decided to turn around to see if they could tell me what's wrong and hopefully fix the car... Mr. Mike said they would look at it and let me know. They were very prompt on the diagnostics. Made the repairs and I thanked God that I stopped there. A. Sayyae