I had an amazing experience with Bonnie - she helped me pick out blinds for our new home! Bonnie…read moremade a very daunting task easy - and man did she choose beautiful things that I LOVE!!! Josh came to install - and had them down so I could see when I arrived home. They just finish our new home so BEAUTIFULLY - I was very pleased. Strongly recommend Bonnie for window coverings - and can't say enough good things about Josh's installation!! GREAT company - great people!

Came in to get a quote for carpet and laminate for our home…read more Mike was super helpful at picking out flooring and explaining everything to us and getting the appointment set up. Jodi came out a few days later and measured the flooring. Only took about half an hour and he was very professional and easy to work with and showed me the blueprint/ diagram before he left. Mike got our quote to us quickly and it was broken down pretty well. The negative is when we got our quote. It was double the price of a few other quotes we received. It was very steep for what we were getting. We decided to pass on continuing with ordering because it was double of some other quotes.

The carpet installers were very professional. The carpet looks great and everything was cleaned up…read moreafter they finished.

I contracted Lowe's Home Improvement to install some carpeting in two walk-in closets. They subbed…read morethe job out to Keller Interiors. The scheduling process was simple, and even with the current supply chain issues and labor shortage, the installers showed up the day and time window that was scheduled in-store. About a week prior to installation, I received a text to confirm the appointment. The day prior, I received both a text and a call to confirm the appointment. The caller was the actual installer, and also wanted to verify the project to be sure it was the correct one, as he was cutting the carpet to spec. The next day (installation day), I received a call from the installer to let me know he was on his way and it would be about 20 minutes. 20 minutes later, they showed up well within the 2 hour window. I showed them the location of the install, and they got right to work (two person crew). The installers were efficient. They got the job done quickly, cleaned and vacuumed. They disposed of all trash and old material that was torn out. They waited until I inspected the job and then were on their way to the next job. The quality of work and professionalism was admirable. I have seen some awful reviews for this company in other states. But my experience was the complete opposite here in Des Moines. I know much of the job relies upon the actual labor team. These two did a great job and I would happily do business with them again. Thank you!

I recently had my hardwood floors buffed and finished by this company, and I couldn't be happier…read morewith the results. The team was professional, efficient, and paid great attention to detail throughout the entire process. My floors now look absolutely stunning--smooth, shiny, and like new. The entire experience was seamless from start to finish, and I highly recommend their services to anyone looking to rejuvenate their hardwood floors.

Wow! I don't know where to start. I have a disabled adult son, and I lucked into a moving date that…read morewasn't months out. As a result, we had a deadline to meet for the floors, and I could not move my son into a home that didn't have smooth floors (previously had carpet). Complications arose with the original delivery (no fault of lumbar liquidators), but Cindy... she was awesome. I know NOTHING about floors, and she helped me through the process of selecting the PERFECT floor for our home. She answered my questions. She understood that I had a tight budget to work within. She knocked out EVERY problem that arose, got our floor delivered, and found installers that could meet our deadline. I wouldn't be being honest if I didn't admit that the process was stressful... moving always is, but with Cindy in my corner... that stress was reduced drastically. She had an odd challenge to work with too... I do not use a cell phone, so communication could have been challenging, but nope... she left messages when I wasn't home, contacted me by e-mail, answered the phone when I called, called me back when she said she would. It was no problem at all. I simply do not have the words for how amazing the customer service she provided is. She knows her product and is friendly and efficient, and honestly... I don't know if I've ever met someone with such good problem solving skills. It's not as simple as just ordering a floor... there is delivery and install and multiple people that are involved before that finished product ends up becoming a part of your home. She handled every step of the process beautifully, no matter what issues arose, keeping me updated every step of the way. Thanks to Cindy... I have a beautiful floor that works great for my son. It was installed by move-in date and within the budget I had to work within. I am now surrounded by boxes that I need to find time to unpack while trying to get my old house on the market. I have a ton of things to do and worry about, but the floor isn't one of them. Cindy took that stress off my plate. The installers she sent did an incredible job. I'd been very nervous about hiring for the floors, because I haven't had much luck with hiring for anything. I end up doing most things myself, but I knew a genuine hardwood floor was not in my skillset. I put out feelers on a website, asking for referrals. Lumbar Liquidators was one of those recommendations. I'm glad I used them. I know this review is long, but I have not been satisfied with the customer service AND workmanship of a company for over 30 years. Things have changed, and not for the good. So... since this kind of service is evidently rare (or I just have really bad luck lol), I am taking the time to share this with anybody out there that is trying to find someone they can TRUST to get their floors done. Cindy... thank you. I know I was overwhelmed, and hyper, and stressed out, and just a mess at times, but that's because of past experiences with other companies. Thank you for EVERYTHING, and thank you for showing me that there ARE people that take pride in their job that WILL follow through and keep their promises. Cindy... you rock! And Cameron says to say "thank you for the sample (even though it ended up not being food lol). He still has that chunk of wood flooring you gave him. lol

Cindy at Urbandale store is horrible at customer service and communication. Customer care is worse…read more We received damaged product and they ripped us off some product that we returned. No wonder they are going bankrupt!! Good riddance!!

Chris was wonderful when he came out ans did the estimate. He say down and took his time and…read moreexplained everything. The guys just left, Shawn was the lead and he went through and explained how the whole system worked and whay to expect. It rained the whole day so they tested the system out and put plastic down so as to not mess up the flooring from going in and out. ​

Blair came did a very professional evaluation. Got to the matter of my issue. Understood my…read moreconcerns. Set up follow up appointment right away. Came back in a timely fashion with text updates. Blair did the work excellently, quickly, great completion time and finished appearance was great! Blair was a wonderful service representative.

I had an amazing experience with Bonnie - she helped me pick out blinds for our new home! Bonnie…read moremade a very daunting task easy - and man did she choose beautiful things that I LOVE!!! Josh came to install - and had them down so I could see when I arrived home. They just finish our new home so BEAUTIFULLY - I was very pleased. Strongly recommend Bonnie for window coverings - and can't say enough good things about Josh's installation!! GREAT company - great people!

We ordered around 1000 sf of carpet for 4 rooms in our home and 350 sf of plank vinyl flooring for…read more2 rooms. Don Hyde and his son installed the plank flooring and did a great job and cleaned up everything. very impressed by the finished job. Would highly recommend them. The carpet was also installed by a 2 man team and did a great job. Flooring America will always be our first choice.

I can't say enough genuine good things about our experience with BAM. We were under the wire to get…read morework done on our basement before we were able to close on the sale. I called them when another company couldn't do the project in time. I called on a Thursday, they came out on a Monday, and started the day and a half project two Wednesdays later. The work was great and we didn't have to delay our closing. Everyone we worked with was a total professional and the basement felt amazing after they got it waterproofed. I would recommend them to anyone. Thank you!

Bam contacted me very quickly folloring my initial inquiry through Yelp. TJ came out and told us…read moreour problem wasn't with our foundation. Moisture in our breaker box was through a hole in our siding where a ground wire is located. TJ pulled out our breaker box, showed us where the moissture is coming in from and advised us on doing the minor repair. Friendly, professional, and thorough, TJ is an excellent representative from BAM. If we are unfortunate enough to experience foundation problems in the future, our one and only call will be to BAM.

About all I can say is that I am seriously impressed with Sonntag. The estimate process was…read moreinformative and all of my questions were answered. They had many types, styles and colors of shingles to choose from including the Class 4 shingles preferred by my insurance company. All of the stove pipes and exhaust/sewer vents were painted a nice matching color. The work looks to be perfect. The cleanup was spotless - no nails and no pieces of shingles laying around. They were careful and moved my deck furniture, swing and grill out of the way and back in place when finished. They did everything in ONE day. The weren't cheapest but very close and I am so glad I chose them over the other firms who came and gave estimates. I am a fan and would recommend Sonntag to everyone.

Customer service and communication was lacking. Called when project was finished and voiced…read moredisappointment in company and never heard back. We spent $35,000 + on this home project.