We ordered around 1000 sf of carpet for 4 rooms in our home and 350 sf of plank vinyl flooring for…read more2 rooms. Don Hyde and his son installed the plank flooring and did a great job and cleaned up everything. very impressed by the finished job. Would highly recommend them. The carpet was also installed by a 2 man team and did a great job. Flooring America will always be our first choice.

Tyler did a great job at communicating by text promptly, and answering all of my questions! He…read moreHelped me decide quality and color.

I am very happy with the service I received from Scott and his staff, and I love my floor! I have…read morea 100 year old house, and as things go, nothing is every straight forward. They did a good job of trying to work around all of the challenges an old house presents.

From the owner: Beautiful flooring at warehouse prices.read more

Customer service is non-existent. Lack of follow-up on…read moreafter install service requests. Do yourself a favor and head across the street to another provider. Service is like night vs day.

This place gets a 2 instead of one because their sales staff and the actual products they carry are…read moregood. The selection is great and the staff in store is knowledgeable. Where it falls apart is the install. They hire bottom of the barrel workers to actually install the products. There was not a single thing they didn't screw up on install. Because I don't want you to think I'm being dramatic I'll include pictures..... 1. Appliances- we ordered super nice LG cafe appliances from the store. We waited....and waited...and waited. Finally when the day they were suppose to arrive (ordered in February it was now late April) we called and found out they wouldn't be in until December. We had to have something as we moved in to a new house with no appliances. So, we bought a second set that they gave us a "good deal" on. When they arrived, they were clearly used appliances (food in the microwave and crumbs in the oven). However, none of this compares to the splinted mess they left in my beautiful custom cabinets when they drilled a hole for the microwave (pictured). Total disregard for someone else's craftsmanship. 2. Carpet- the carpet was ok on install. There was the normal drywall dings and paint scrapes. The transitions were sloppy but, not the end of the world. My biggest complaint is they didn't clean up after themselves. There was fuzz and carpet pieces everywhere. We spent hours vacuuming just so it didn't look like a shag rug exploded. 3. Tile- Tile 101- use the same batch for the entire floor. If this is not possible mix the batches to insure you don't have a chunk of tile that was noticeably different. They didn't do this and we ended up with a section by our doorway that is noticeably darker than the rest. In addition their gout job was sloppy and there were low spots and spots where thinset was poking through. Once again, no clean up was done. Gout was all over the walls and splattered on tiles. We did call them on this and were given a discount and a worked came back and cleaned up. However, I have to look at the mismatched tile everyday (picture). Bottom line...hire your own installer if you buy product from here.

Wildwood Floors of Eastern Iowa is currently run by the owner, Andy Eicher. Andy is a pleasure to…read morework with and puts his all into each and every project. Whether it's custom installation or refinishing, every customer is left with an outstanding end product!

From the owner: Wildwood Floors Provides Installation of New Wood Floors, Custom Installation, Refinishing Existing…read moreWood Floors, Less Yellowing, Faster Cure Times, Screen and Coats, Installation of Wood Steps, Wood Floor Maintenance Services to the West Des Moines, IA Area.

Wow! I don't know where to start. I have a disabled adult son, and I lucked into a moving date that…read morewasn't months out. As a result, we had a deadline to meet for the floors, and I could not move my son into a home that didn't have smooth floors (previously had carpet). Complications arose with the original delivery (no fault of lumbar liquidators), but Cindy... she was awesome. I know NOTHING about floors, and she helped me through the process of selecting the PERFECT floor for our home. She answered my questions. She understood that I had a tight budget to work within. She knocked out EVERY problem that arose, got our floor delivered, and found installers that could meet our deadline. I wouldn't be being honest if I didn't admit that the process was stressful... moving always is, but with Cindy in my corner... that stress was reduced drastically. She had an odd challenge to work with too... I do not use a cell phone, so communication could have been challenging, but nope... she left messages when I wasn't home, contacted me by e-mail, answered the phone when I called, called me back when she said she would. It was no problem at all. I simply do not have the words for how amazing the customer service she provided is. She knows her product and is friendly and efficient, and honestly... I don't know if I've ever met someone with such good problem solving skills. It's not as simple as just ordering a floor... there is delivery and install and multiple people that are involved before that finished product ends up becoming a part of your home. She handled every step of the process beautifully, no matter what issues arose, keeping me updated every step of the way. Thanks to Cindy... I have a beautiful floor that works great for my son. It was installed by move-in date and within the budget I had to work within. I am now surrounded by boxes that I need to find time to unpack while trying to get my old house on the market. I have a ton of things to do and worry about, but the floor isn't one of them. Cindy took that stress off my plate. The installers she sent did an incredible job. I'd been very nervous about hiring for the floors, because I haven't had much luck with hiring for anything. I end up doing most things myself, but I knew a genuine hardwood floor was not in my skillset. I put out feelers on a website, asking for referrals. Lumbar Liquidators was one of those recommendations. I'm glad I used them. I know this review is long, but I have not been satisfied with the customer service AND workmanship of a company for over 30 years. Things have changed, and not for the good. So... since this kind of service is evidently rare (or I just have really bad luck lol), I am taking the time to share this with anybody out there that is trying to find someone they can TRUST to get their floors done. Cindy... thank you. I know I was overwhelmed, and hyper, and stressed out, and just a mess at times, but that's because of past experiences with other companies. Thank you for EVERYTHING, and thank you for showing me that there ARE people that take pride in their job that WILL follow through and keep their promises. Cindy... you rock! And Cameron says to say "thank you for the sample (even though it ended up not being food lol). He still has that chunk of wood flooring you gave him. lol

Cindy at Urbandale store is horrible at customer service and communication. Customer care is worse…read more We received damaged product and they ripped us off some product that we returned. No wonder they are going bankrupt!! Good riddance!!

Very professional customer service! Austin also went way beyond coordinating our carpet to be…read morelaid in time for our move into our new home. We were also very pleased with the professionalism of the carpet layers and they did a wonderful job. We will definitely recommend Urban Flooring without hesitation!

Timely, accommodating, knowledgeable and easy to work with. I greatly enjoy my new floors!read more

James was very professional. We were buying carpet squares…read morefor our lower level family room/office. He was helpful to us as we made our decision. James came to do measurements & again was very helpful. James is so polite & pleasant to do business with. We are completely happy with our "New look"......money well spent!! Dwaine & Kay Francis

James was so helpful as I picked out carpet for our family room. I love the carpet! The installers…read morealso did a great job. I will head back to Carpet One and James for any future carpet needs.

Bought thousands dollars in furniture $300 warranty and crap has fallen apart from the start and NO…read moreHELP FROM EITHER Square trade or the NFM. Sad p

I bought a washer Whirlpool on Sep. 2025 with 3 year warranty. Recently, there's something wrong…read morewith the unit, I call warranty and she told me she had nothing to do b/c before 1 year to buy, warranty just cover for accidents not defection. I call Whirlpool to talk to AI, it asks me a lot of questions for verifying my purchase and I want to talk to real customer service, but it didn't let me get through. I go back to NFM to ask for help, but they're indifferent to help and try to let me go out ASAP. Recommend for everyone, don't get there to buy anything.

5 STARS for Sean Thompson and The Flooring Guys!!! My experience working with Sean and with this…read morecompany was awesome! I called Sean to get a quote, he showed up the same day, he knew exactly what I wanted, and he delivered. The carpet was installed within a week and it is gorgeous. It's exactly what I wanted and I'm very pleased with the quality of the service, the product, and the professionalism. The two carpet installers were also amazing. They worked quickly, they were great at communicating, and they did a nice job. I highly recommend The Flooring Guys. Thank you!

The flooring guys is a great business that saved me last minute. Lowe's came out to install luxury…read morevinyl flooring and after tearing out all the carpet told me it couldn't be done because the floors were not level enough. They simply wouldn't and didn't want to level or sand down anything so I was left with no floors on site. I did not want carpet and already had all the flooring I wanted delivered. I was in search of a flooring company that would help and found great reviews for this business so I submit a message or email to their site. Within minutes at 10pm I am getting contacted by David Vaughan saying he would come out the next day to inspect the floors. After he came out and told me the other installers were simply lazy and didn't want to put in the work needed and they were able to squeeze me in last minute I was very relieved. They promised me that they would do the work until I was fully satisfied which they did. They came out 2 more times to address all of my concerns and kept their promise to satisfy their customer to the end. I would recommend going the this business over lowes or home depot budget installers that don't know what the heck they are doing. You get what you pay for and I'm fine paying a little more for a lot more satisfaction!