Very professional customer service! Austin also went way beyond coordinating our carpet to be…read morelaid in time for our move into our new home. We were also very pleased with the professionalism of the carpet layers and they did a wonderful job. We will definitely recommend Urban Flooring without hesitation!

Timely, accommodating, knowledgeable and easy to work with. I greatly enjoy my new floors!read more

Wow! I don't know where to start. I have a disabled adult son, and I lucked into a moving date that…read morewasn't months out. As a result, we had a deadline to meet for the floors, and I could not move my son into a home that didn't have smooth floors (previously had carpet). Complications arose with the original delivery (no fault of lumbar liquidators), but Cindy... she was awesome. I know NOTHING about floors, and she helped me through the process of selecting the PERFECT floor for our home. She answered my questions. She understood that I had a tight budget to work within. She knocked out EVERY problem that arose, got our floor delivered, and found installers that could meet our deadline. I wouldn't be being honest if I didn't admit that the process was stressful... moving always is, but with Cindy in my corner... that stress was reduced drastically. She had an odd challenge to work with too... I do not use a cell phone, so communication could have been challenging, but nope... she left messages when I wasn't home, contacted me by e-mail, answered the phone when I called, called me back when she said she would. It was no problem at all. I simply do not have the words for how amazing the customer service she provided is. She knows her product and is friendly and efficient, and honestly... I don't know if I've ever met someone with such good problem solving skills. It's not as simple as just ordering a floor... there is delivery and install and multiple people that are involved before that finished product ends up becoming a part of your home. She handled every step of the process beautifully, no matter what issues arose, keeping me updated every step of the way. Thanks to Cindy... I have a beautiful floor that works great for my son. It was installed by move-in date and within the budget I had to work within. I am now surrounded by boxes that I need to find time to unpack while trying to get my old house on the market. I have a ton of things to do and worry about, but the floor isn't one of them. Cindy took that stress off my plate. The installers she sent did an incredible job. I'd been very nervous about hiring for the floors, because I haven't had much luck with hiring for anything. I end up doing most things myself, but I knew a genuine hardwood floor was not in my skillset. I put out feelers on a website, asking for referrals. Lumbar Liquidators was one of those recommendations. I'm glad I used them. I know this review is long, but I have not been satisfied with the customer service AND workmanship of a company for over 30 years. Things have changed, and not for the good. So... since this kind of service is evidently rare (or I just have really bad luck lol), I am taking the time to share this with anybody out there that is trying to find someone they can TRUST to get their floors done. Cindy... thank you. I know I was overwhelmed, and hyper, and stressed out, and just a mess at times, but that's because of past experiences with other companies. Thank you for EVERYTHING, and thank you for showing me that there ARE people that take pride in their job that WILL follow through and keep their promises. Cindy... you rock! And Cameron says to say "thank you for the sample (even though it ended up not being food lol). He still has that chunk of wood flooring you gave him. lol

Cindy at Urbandale store is horrible at customer service and communication. Customer care is worse…read more We received damaged product and they ripped us off some product that we returned. No wonder they are going bankrupt!! Good riddance!!

Customer service is non-existent. Lack of follow-up on…read moreafter install service requests. Do yourself a favor and head across the street to another provider. Service is like night vs day.

This place gets a 2 instead of one because their sales staff and the actual products they carry are…read moregood. The selection is great and the staff in store is knowledgeable. Where it falls apart is the install. They hire bottom of the barrel workers to actually install the products. There was not a single thing they didn't screw up on install. Because I don't want you to think I'm being dramatic I'll include pictures..... 1. Appliances- we ordered super nice LG cafe appliances from the store. We waited....and waited...and waited. Finally when the day they were suppose to arrive (ordered in February it was now late April) we called and found out they wouldn't be in until December. We had to have something as we moved in to a new house with no appliances. So, we bought a second set that they gave us a "good deal" on. When they arrived, they were clearly used appliances (food in the microwave and crumbs in the oven). However, none of this compares to the splinted mess they left in my beautiful custom cabinets when they drilled a hole for the microwave (pictured). Total disregard for someone else's craftsmanship. 2. Carpet- the carpet was ok on install. There was the normal drywall dings and paint scrapes. The transitions were sloppy but, not the end of the world. My biggest complaint is they didn't clean up after themselves. There was fuzz and carpet pieces everywhere. We spent hours vacuuming just so it didn't look like a shag rug exploded. 3. Tile- Tile 101- use the same batch for the entire floor. If this is not possible mix the batches to insure you don't have a chunk of tile that was noticeably different. They didn't do this and we ended up with a section by our doorway that is noticeably darker than the rest. In addition their gout job was sloppy and there were low spots and spots where thinset was poking through. Once again, no clean up was done. Gout was all over the walls and splattered on tiles. We did call them on this and were given a discount and a worked came back and cleaned up. However, I have to look at the mismatched tile everyday (picture). Bottom line...hire your own installer if you buy product from here.

Nebraska Furniture Marts new building is beautiful. So much natural light. The numerous displays…read moreare at a low height, so short people like me can actually reach every item (I can almost see over them. It's strange to remember that this space was a grocery store. The store sparkled. The staff is friendly as always. I wandered through the store and every employee made the effort to either smile at me, say hello or offer assistance. They have all sorts of electronics, flooring, kitchen appliances, washers/dryers. The new store has a large design center as well. Outside they had a large selection of lawnmowers.

Bought thousands dollars in furniture $300 warranty and crap has fallen apart from the start and NO…read moreHELP FROM EITHER Square trade or the NFM. Sad p

Mike and Denny at Heritage know their stuff! They are timely and so incredibly professional. I have…read moreworked with these guys on several projects and anytime they are on it, you can expect an above class experience. These guys employee very professional contractors that get the job done and they do it right!

From the owner: At Heritage Interiors, you will discover one of the largest floor covering showrooms in Des Moines…read more As the premier floor covering showplace located in Des Moines, Heritage Interiors is your one-stop showroom for all of your floor covering needs. We are a family owned and operated business specializing in the design, sales, and installation of flooring.

Some of the worst follow up I have ever experienced in my life when dealing with a company…read more Multiple instances of going over a week without a reply to email or phone call. The usual answer is "we're really busy right now". So I guess I won't bother them anymore...

I am so excited about the results of my driveway and sidewalk sealing.. they were able to lift the…read moresidewalk to correct an uneven surface which could have been a real liability .. Mark and Brody were professional, reliable, cordial and the price was sooo reasonable. I suggest if you have concrete needs, give them a call you will be pleasantly surprised!! Thank you Brody and Mark Jane P