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    Floors Direct

    5.0 (2 reviews)
    Closed • 9:00 am - 6:00 pm

    Services - Floors Direct

    Carpet installation

    Siding installation

    Floors Direct Photos

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    26 days ago

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    Royal Flooring

    Royal Flooring

    (19 reviews)

    Customer service is non-existent. Lack of follow-up on…read moreafter install service requests. Do yourself a favor and head across the street to another provider. Service is like night vs day.

    This place gets a 2 instead of one because their sales staff and the actual products they carry are…read moregood. The selection is great and the staff in store is knowledgeable. Where it falls apart is the install. They hire bottom of the barrel workers to actually install the products. There was not a single thing they didn't screw up on install. Because I don't want you to think I'm being dramatic I'll include pictures..... 1. Appliances- we ordered super nice LG cafe appliances from the store. We waited....and waited...and waited. Finally when the day they were suppose to arrive (ordered in February it was now late April) we called and found out they wouldn't be in until December. We had to have something as we moved in to a new house with no appliances. So, we bought a second set that they gave us a "good deal" on. When they arrived, they were clearly used appliances (food in the microwave and crumbs in the oven). However, none of this compares to the splinted mess they left in my beautiful custom cabinets when they drilled a hole for the microwave (pictured). Total disregard for someone else's craftsmanship. 2. Carpet- the carpet was ok on install. There was the normal drywall dings and paint scrapes. The transitions were sloppy but, not the end of the world. My biggest complaint is they didn't clean up after themselves. There was fuzz and carpet pieces everywhere. We spent hours vacuuming just so it didn't look like a shag rug exploded. 3. Tile- Tile 101- use the same batch for the entire floor. If this is not possible mix the batches to insure you don't have a chunk of tile that was noticeably different. They didn't do this and we ended up with a section by our doorway that is noticeably darker than the rest. In addition their gout job was sloppy and there were low spots and spots where thinset was poking through. Once again, no clean up was done. Gout was all over the walls and splattered on tiles. We did call them on this and were given a discount and a worked came back and cleaned up. However, I have to look at the mismatched tile everyday (picture). Bottom line...hire your own installer if you buy product from here.

    The Flooring Guys

    The Flooring Guys

    (4 reviews)

    5 STARS for Sean Thompson and The Flooring Guys!!! My experience working with Sean and with this…read morecompany was awesome! I called Sean to get a quote, he showed up the same day, he knew exactly what I wanted, and he delivered. The carpet was installed within a week and it is gorgeous. It's exactly what I wanted and I'm very pleased with the quality of the service, the product, and the professionalism. The two carpet installers were also amazing. They worked quickly, they were great at communicating, and they did a nice job. I highly recommend The Flooring Guys. Thank you!

    The flooring guys is a great business that saved me last minute. Lowe's came out to install luxury…read morevinyl flooring and after tearing out all the carpet told me it couldn't be done because the floors were not level enough. They simply wouldn't and didn't want to level or sand down anything so I was left with no floors on site. I did not want carpet and already had all the flooring I wanted delivered. I was in search of a flooring company that would help and found great reviews for this business so I submit a message or email to their site. Within minutes at 10pm I am getting contacted by David Vaughan saying he would come out the next day to inspect the floors. After he came out and told me the other installers were simply lazy and didn't want to put in the work needed and they were able to squeeze me in last minute I was very relieved. They promised me that they would do the work until I was fully satisfied which they did. They came out 2 more times to address all of my concerns and kept their promise to satisfy their customer to the end. I would recommend going the this business over lowes or home depot budget installers that don't know what the heck they are doing. You get what you pay for and I'm fine paying a little more for a lot more satisfaction!

    ProSource of Des Moines - Because they didn't fix the subfloor, the floor does not meet manufacturer guidelines. Ie they did it wrong!

    ProSource of Des Moines

    (4 reviews)

    Ryan was great to work with. Patiently worked with on picking the right tile! Helped us as we…read moreworked thru insurance coverage issues

    ProSource continues to make their own demands on how corrections should be done. And I've been…read moreasked why I'm not ok with their last email. Think about these things: - the install was purposefully done incorrectly. At no point were any of the egregious concerns ProSource now remains fixated on even worthy of mention to me. Not a single one!!! - the prior install took 3 months. I'm supposed to allow them to rip apart a home that I'm trying to sell and then do what exactly with two floors worth of furniture and belongings? How can people even walk through a home with the floor (and subfloor) in total disarray? How can they even enter the 2nd floor when the supposed structural issue is right at the top of the stairs? Answer: they don't. - this isn't a favor to me. I asked for the simplest resolution: just return my money. ProSource, who again did all of this wrong from the get go, now has impossibly high standards that I should bend over backwards for to get the issue resolved. Their way. Their timing. And I'm supposed to trust that this time, they're honorable. What a joke! Honorable people do it right the FIRST time without having to be told! None of this is to help me. They assume people can't see the whole picture. And they want to make it as inconvenient as possible while still denying it was the ENTIRE install. TWO LEVELS. Not "areas". EVERYTHING they did with the laminate. Read that again: EVERYTHING! Don't be me. Don't hire this company. A lot of flowery promises over blatant lies. You might as well install your own floor for the quality this company provides. I'd have done a better job! (I would have prepped the subfloor!!!)

    Floors Direct - flooring - Updated September 2026

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