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Mr. Robot Shop

3.3 (3 reviews)
Closed • 9:30 am - 5:00 pm

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8 years ago

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The Video Game Cavern

The Video Game Cavern

(23 reviews)

$$

Sunday 2/15 I went to purcase a used Wii under the suggestion of my grandson . Not being able to…read morepurchase myself being on a fixed income from disabilty he gave me 200 dollars to buy a console and a few games . With help I purchased a Wii, 5 games ,a chip to play camecube games and a controller . The next afternoon I went Bestbuy to purchase an rca to hdmi adapter after getting i home i set everything up . Console wont read disc ( try a couple time , even checked google) it keeps not working . I call the Cavern and they say to bring it in . HERES WHERE IT GETS GOOD ... When I brought in the console they tell me THE SERIAL NUMBER DOESNT MATCH THE RECEIPT. Its the same unit THE SAME ONE and they say there is nothing they can or will do . So Im/we're out 150 dollars and there is nothing I can do about it . Heres the scam - the units have the company serial number on the console and the console , controller, cords are all shirink wrapped together . The Caverns label only has a price and bar code with no other info for the customer to verify . So when they print the receipt thats it ALL SALES FINAL they dont verify the serial number against anything themselves . Yes the next day they point out the serial number on the console doesnt match the printed serial number on the receipt . I didnt know I had to check the receipt against the actual console he just scanned infront of me . SCAMMED I thank my grandson for trying to give me a liitle joy , at least his heart is in the right place. I had download YELP just for the post ... Yes it is the first review ive made . This blaten con easy to slip by . I can see if I came in 3 months later to complain ,but 24 hours ? Keep up the good work The Video Game Cavern .

Very bad business. Lost my account when they changed systems and when found my card and account…read morenumber was told it's been 2 years and no longer valid. No compensation offered just told to have a nice day! Go to 2nd and Charles instead!

Mr. Robot Shop - itservices - Updated May 2026

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