On June 9, 2026, I attended a seminar held at Angelo Brothers Ristorante with a guest. We were…read moreamong the first ten people to arrive out of nearly one hundred attendees. Upon arrival, we were promptly seated and given menus with five entrée choices. After placing our orders, we were informed that we would need to get our own beverages, which consisted of iced tea, hot tea, and coffee.
While getting drinks for myself and my guest, I asked the waitress if there were any lemons left since the person ahead of me had taken the last one. She appeared irritated and told me to give her a second. I had no problem waiting, but instead of quickly retrieving lemons from the kitchen, which was only a few feet away, she continued taking orders from other guests. Eventually, she returned with a few lemons. At that time, another gentleman politely asked for regular sugar because only sugar-free packets were available. Before he could finish speaking, the waitress raised her voice and stated that there was sugar on the side. We both explained that the packets available were sugar-free and that we were requesting regular sugar. After staring at us for several seconds, she returned from the kitchen and silently placed two sugar packets in front of each of us.
When dinner service began, everyone at my table and in my section received their meals except me. Several people pointed this out to the staff, but I was repeatedly ignored. After everyone in the room had been served and I had waited an additional ten minutes, I approached the kitchen door and politely informed the same young waitress with long black hair that I had not received my meal. She looked at me and walked away without responding. Another employee then asked what the issue was, and I explained that I had not been served.
At that point, an older white-haired woman responded, "Your food is free anyway, why should you care when you get it?" I was shocked by such an unprofessional comment. I replied that regardless of who was paying for the meal, I still deserved to be served. She responded, "You'll get your food when it's ready."
When my Chicken Parmesan finally arrived, it looked nothing like the meals served to others who ordered the same dish. It was brought out in a large bowl with sauce running over the sides and onto another plate underneath. There was a large blob of cheese on top, and the chicken was so dark and overcooked that it was difficult to recognize. The sauce was extremely watery and did not even adhere to the noodles. After two bites, I could not continue eating it.
Tasteless.
To make matters worse, the server removed the fork from my salad plate before handing me my meal. When I politely asked for my fork back, instead of allowing me to take it, she dropped it onto the table. By this point, others seated with me had begun commenting on how inappropriate and disrespectful the service had become.
I want to be clear that I have no complaints whatsoever about the seminar organizers. My issue is solely with the restaurant staff, particularly the older white-haired woman and the young waitress with long black hair. Their behavior toward paying guests--or any guests--was unacceptable. If customer service is not something they are willing to provide respectfully, then perhaps hospitality is not the right profession for them.
Sadly, between the rude treatment and the poor quality of the food, my experience at Angelo Brothers Ristorante was extremely disappointing. I would not recommend this restaurant based on the service and meal I received.