The service at Mr Messenger is sloppy and unreliable.
I schedule work-related deliveries with them quarterly and without fail, when I call, I have to speak with at least 3 different people before someone finally figures out where my paperwork is and how many boxes I'm getting.
Twice now, my afternoon and early evening deliveries have arrived an hour late - forcing me to cancel my plans.
My deliveries have also never shown up because the driver couldn't find my house, didn't have a GPS, didn't have the right phone number for me, couldn't find my street on a map and when he finally arrived, yelled at me for giving him the wrong directions. No GPS? No Google maps? What are we living in the Dark Ages?
Most recently, a Friday morning delivery didn't arrive because of the snow storm, understandable, but no one called to ask me to reschule. I called them and scheduled a Monday morning delivery b/w 9:30-11:30AM - no one came, so I called and the person on the phone said, "Oh your boxes didn't make it on the right truck this morning, they're loading them now, will you be around for another hour or so?". She didn't sound apologetic at at all.
Why was I not called and alerted to the fact that my delivery wasn't going to arrive at the scheduled time? I could've rescheduled for a time that suited my work needs better, now I'm STILL sitting at home, waiting for my delivery and will have lost at least half a day's work and productivity.
My company decides which courier service delivers their materials...if I had any say in it, I'd of dumped these guys a long time ago! read more