I selected Chase Security based on the Yelp reviews and was not disappointed. Greg came on time,…read morewas very pleasant, and he definitely knew what he was doing. He used to be an installer for ADT and has installed thousands of home systems before. He now works for himself and has a small business. My mother-in-law moved to a care home and nobody knew her master code at her home. Her system was not used for a year. Greg came and professionally reset the system with a few tricks he knew (as the old Honeywell system happened to be from ADT Protectron). He did not try to pressure sell me on a monthly monitoring program, although he did offer that service as well. At my request, he replaced the old monitoring panel with an alpha numeric panel which is now much easier to determine what is going on compared to the old numeric code panel. He also installed a second horn which was ingeniously concealed. Intruders trying to smash the first horn would be confused as to why the horn is still going off and would continue trying to smash the first horn. He could have unnecessarily replaced the motion sensors but he said they were fine. Since the smoke detector and CO detector needed replacement because they were too old, Greg gave me the options and said it would be cheaper to buy them stand alone from Costco rather than replacing them in the alarm system. He disconnected them from the alarm system at my request. I did not bother to comparison shop for services as Greg was fair with his prices. People need to make a decent profit living in the Lower Mainland. I didn't want the hassle of a person making you feel guilty about not buying monitoring. He gave me all the price options and allowed me to make the decisions without any pressure at all. He doesn't have a fancy truck or van but came in his car. I highly recommend Greg. He's a good guy.

Greg was the ultimate professional installer and is true to his stated expertise. My alarm system…read moreneeded some TLC and while others were were only interested in selling me unwanted monitoring services or no service at all, Greg appreciated what I was looking for and delivered. I'd recommend Greg over ANY other alarm company in the lower mainland!

I received enough information to make an informed decision on what was right for me. Their advice…read morekept my monthly fees low and the installation was quick and professional. These folks value your business and their professional staff were great to work with. They also have a good followup strategy that makes sure you know how these sophisticated systems work. I've told all my friends about this wonderful quality business

From the owner: * Security Systems * Video Surveillance…read more* Access Control * Alarm System * Intercom

Wonderful service. Great attitude. I use this store whenever I need a key cut but the other day,…read moreas I went to take my motorcycle out for my first ride I found I couldn't get my key in the cable lock I use to secure my helmet. I rode down to Europe Lock & Key hoping they could help as I didn't want to ride around with a useless cable lock strapped to my seat. The owner came out to the street where my moto was parked and in two minutes figured out the problem. With a bit of oil and tinkering he had my key working. I asked how much I owed. him and he said, "Nothing". WOW. That kind of service makes customers for life! I thanked him went on my way.

Europe Lock & Key recently re-keyed my strata building. They were helpful and professional all the…read moreway. When Justin was finished, he repaired two faulty locks on doors that weren't part of the quote, no charge. These are excellent people to deal with!

I cannot recommend Prime Locksmith enough. Carlos was punctual, efficient, and went above and…read morebeyond to get our garage door lock sorted out. He was also very reasonably priced. I'd never want to get locked out of our garage again but if we did, Carlos would be our first call! I'd recommend him to everyone.

Prime Locksmith did not show up in my search of locksmiths on Yelp, but Carlos responded when I…read morerequested a quote from another company. The communication was open, clear, pleasant, and all my questions were answered (I had a lot of questions as I wasn't sure if the lock could be repaired or needed to be replaced). After the initial request for quote, I needed emergency repairs done at my place so I delayed the work multiple times as the repairs dragged on. Throughout this time, Carlos was as responsive as when I first contacted him. When I was finally able to have the locks changed, Carlos was ready and showed up for the appointment on time. He paid attention to detail, checked my lock thoroughly to see if it can be repaired before replacing it. It has been almost 9 months since the new lock was installed, there has been no issue and I am very happy with the work.

How can you turn your home into five star hotel experience with a concierge that you can call…read moreanytime to access home services like snow removal (hello winter 2016/2017!), stock your refrigerator after a long trip or ensure that your alarm system is working and your home is safe while you are busy at work or on the road? Call Provident Security. We have had an outstanding service experience with Provident. Their service teams are prompt, knowledgeable, reliable, professional, friendly and they go the extra mile. Over the snowy holiday season in Vancouver, we have been able to rely on Provident Security to keep our walkways clear and continue to provide excellent security services to us. Memorable holiday moments include an upbeat Provident Team Member showing up in shorts to clear our walkway (ummm, he's from Calgary and we'all are clearly weather wimps in Vancouver!), another enthusiastic team member showing up with a snow blower (cool!) and three separate visits by Provident Team Members that insisted on not letting the ice that set in over the New Year's holiday get the best of them - they wouldn't give up until they made sure that our walkways were clear of the crazy ice. You are welcome, all you holiday runners and dog walkers!

I have personally used the services of Provident Security since 1998. As a local Westside Realtor,…read moreI also have no hesitation to refer their services out to my Clients as I know they will be taken care of. They are an amazing company. Customer service is phenomenal. The guaranteed response time has come into play a few times over the years and I have always been taken care of quickly and efficiently. Great personal service and follow up. Professional staff. I highly recommend Provident Security. I wouldn't choose any other company.

I called on the Burnaby office number for some query and the lady on 604-677-8700 who picked up the…read morecall was extremely rude. I politely asked her that it was posted online about the hiring event of Paladin, could you please confirm if there is any, she was answering as "NO", I requested that could you please transfer me to related department or HR department, she again rudely just said "NO. I asked her could you give me any number, you work for Paladin, and she HUNG UP on me while I was just asking. That was extremely rude, and she should be taught phone manners or the position she is on, she does not deserve that if she cannot talk to people with manners and etiquettes. She is getting paid for this worst behaviour. I called on July 26th 2022, on 11:14 am (whoever is on duty this time must be taught manners)

Terrible service. I paid for door and motion detectors and early one morning my store was broken…read moreinto. The thieves broke the glass window in the door and snuck through so they didn't open the door. Well this is why we have two motion sensors. But the two thieves walked in front of both detectors and they did not go off. The thieves stole much and left without triggering the alarm. The alarm went off, 6 hours later when the police and one of my staff were in the store. After calling to complain Paladin sent a technician, who looked it over and then concluded that everything was functioning fine. So moral of the story is the fee you're paying is for the sticker on the window. They denied responsibility. Read the fine print, they are not responsible for their alarm not functioning.

Great service, great attitude, covid health reg's in force so you feel safe. Fast service and…read moreknowledgeable. What else could you want? Plus when things don't go perfect, what do you want? One of the keys they cut didn't work as smoothly as the others. I went back to ask about it. No questions they took it, replaced it with a new one, sanded the edges on the old one and gave me the old one too. Oh and they were nice about it too! No begrudging. They just made me happy. I'll be back.

Wow...never seen so many people working in such a tiny shop. The guys were super helpful in…read moregetting and keying a new lockbox for me. If I needed to rekey anything, I would come back here in a heartbeat. Super great place!!