Super fast service, very clean restaurant, order was correct and ready at pick up time. We've been…read morehere several times and the food is always good and made right to order. The Romanburger and Cheesesteaks we had were made exactly as they should be and tasted great!

I purchased dinner from Mr Hero in Seven Hills last night. I was impressed with the quality of the…read morecooked to order Roman Burgers. I ordered one without cheese and it was made without cheese, and marked on the label. The store was clean, and the staff friendly and competent. At other fast food restaurants my cheese-less sandwich's usually have cheese and I have to bring them back, I have even been told why are you upset we didn't charge you for the cheese. This was a very pleasant experience. Thank you!

Good thing we had coupons for half off b/c they were super skinny. If I paid full & got this same…read moreportion I would have complained. The price of 6.99 for a third of a full sub is not a value. Sorry Penn, there's better deals out there for better & bigger subs. Firehouse is no brainer & subway even beats this. Plus it took over 10 mins to make them & that was w/ nobody in front of me. The chicken party was tasty & saucy but wish I said lightly toasted.

Awful service terrible timing don't come here, ordered a Philly cheesesteak sandwich took 35…read moreminutes to get it, will never purchase again

I've now had two disappointing visits to this Firehouse Subs location in Rocky River, and both were…read morewith the same crew--two young men who seem completely disengaged from the customer experience. No greeting, no "Welcome to Firehouse," no smile, no acknowledgment--just silence and disinterest. It honestly felt like I was inconveniencing them by showing up. During my most recent visit, the ice machine was broken. One of the employees stood nearby texting on his phone. Hopefully, he was reporting the issue--but I doubt it. There was no heads-up, no courtesy mention at the register that there'd be no ice for beverages like "iced" tea, soda, or lemonade. You just found out after you ordered. On a previous visit, there was no tea available at all. Yes, my sandwich was fine. It had all the ingredients (though I didn't get the pickle I was offered). But that should be the bare minimum, not the high point. We should expect more--especially from a brand like Firehouse that prides itself on service and community. I genuinely tried to share this feedback privately through the Firehouse Subs website, but their customer service portal locked up. That's frustrating--and why I'm posting here instead. I'd have preferred to keep this between me and the company, but they didn't make that possible. To be clear: I'm not trying to shame these young workers. I hope someone trains and mentors them. But being on your phone during a shift, ignoring customers, and offering zero hospitality is not how you build a strong team or a loyal customer base. Rocky River deserves better. And Firehouse Subs should expect better.

The service is usually ok. Some employees clearly don't want to be there and it feels dead a lot of…read moretimes. The sandwiches are always good though! I love the Italian one. And the hot sauce bar is a cool little idea. I also love any place with a Coke Freestyle machine.

they are very very rude. He put his all in my cheese. I eat here again. Didn't even heat up the…read moremushrooms.

I love this Mr. Hero location! The staff are ALWAYS so friendly and welcoming. The food is fresh…read moreand delicious. I frequent this location often for lunch. It has a great following of customers. I tried the new WAFFLE DOODLE sandwich today. I highly recommend this sandwich. It was so very delicious! A+ I will be returning to order lunch again!

Excellent fresh food and ingredients and pretty fast service. Small dining area but we did it take…read moreout. We ordered large subs, everything was perfect.

Ordered the most expensive sub available because I like wiz cheese and onion on my Philly…read more Owner/manager guy makes my sub today. WOW was it pathetic. Barely any cheese(good for him he saved 12 cents on my $30 order).

Who doesn't love cheesesteaks. I have had cheesesteaks from many different restaurants. And I…read morewill say the quality of this cheesesteak is on par with most others. I was very pleased to enjoy the sandwich. But.... The loaded cheese fries are not worth the value. They were approx the size of a McDonalds small fry. With toppings on them. For the price I expected at least double the amount. The shake was delicious and I enjoyed the cookies and cream shake so much.

A Philly cheese steak and chicken wing place…read more... Ok place.... Their Philly cheese steak sandwiches are good when it is piping hot.... I had both the junior Philly cheese steak and the regular meat bomb cheese steak today. They are both good. The junior is simply a half sandwich. Their chicken wings were dry and a little hard. The fries are thick cut, but once they cooled off, they were not that good as well. Therefore, if you have to eat here. I recommend the $7.99 special. That is a junior Philly cheese steak sandwich, fries and a soda. The other items I will not recommend at all. Ray out.

Went here twice during my weeklong, staying in downtown Cleveland and receive consistently good…read morefood and service on both experiences. On both experiences, the staff greeted us immediately and we're very friendly and welcoming. Both servers that I experienced during my visit visits were friendly and very helpful to explain the menu and drink options. The burgers were fantastic each time, in fact, the second time it was even better because I got the smash burger....and now that's my new favorite burger! Fries were very good, but I got onion rings the second visit and they were even better. This is the second location of this franchise that I have tried and so far they are dead on consistent. Would recommend, great burger joint.

i was reluctant to come here. but i was pleasantly surprised! everything came out super hot and…read moresuper fresh! the customer service was also top notch! i had a burger fries combo and also had a order of wings. everything was super good! and the prices were very reasonable.

"Ooh Boy" said most of our party. 14 of us on a Saturday night sat in back room. It cycled from…read morefrigid to sweltering back there depending on if furnace was running. Super Easy solution: add a couple baseboard heaters & temps will stay constant! Food was another matter. About half was satisfied since about half had an issue. My Patty Melt was laughable. Smallest sandwich I've seen served at an actual restaurant. At 8.69 it was a rip-off.. DQ has a burger fry sundae & drink for $7 & is comparable. The bread is likely sliced in house b/c it is half thickness of a regular slice of bread. It was over grilled like a crouton too. But the real disappointment was the minuscule amount of grilled onions hiding underneath the 1/8th pound burger patties. I also asked for mayo on it & didn't get any!! Shoulda got regular Oh boy which is cheaper, has twice the bread, ton of lettuce compared to my onion, and comes w/ sauce vs. my no mayo. Other complaints: cheeseballs were not as good since they confirmed they switched suppliers. They're actually curds now. Onion rings were overfried & really dark which was fine but they were actually not warm so they musta sat in window too long. A few liked their super OhBoys but at $13, it's an average value. Chicken wrap was a value but needed more sauce / kinda dry. Service: We asked if garden burger had chunks of veggies or a Griller type & she said no veggies but it was indeed that type. A couple other mess ups w/ missed toppings & sides & pop missing syrup rounded out the visit.

Service was great! Middle aged blonde lady was good. Atmosphere was nostalgic, reminding me of…read morethe restaurants I went to as a child. Clean! For Atmosphere and service, I give it a 5. For the food and price....i give it a 1. My husband got the "Oh Boy" burger with their so called special sauce. Tasted like plain ol Mayo to me. His burger wasn't horrible but McDonalds would have been a better value. The fries were mediocre. Nothing special. My burger was a Jr Oh Boy as I didn't want two patty's. You could barely see a burger at all on mine. I ordered mine with ketchup and mustard....well that's what I got a mustard and ketchup sandwich. I used 4 napkins trying to get some of the mustard off because every time I would take a bite mustard and Ketchup came pouring out of the bottom. Right off the bat....at first bite, half my fries were drenched in ketchup and mustard. Prices are rediculous for what you get. High prices/low quality. Just go to McDonalds. You'll be happier, I promise.