I actually have nothing but good things to say about this service. After having my windows professionally cleaned, it was apparent I needed one double paned panel replaced. So I got quotes from several places to compare, even though these folks were recommended by the Window Cleaning Company that I was using at the time. They ended up coming through with the best price and were professional, timely and efficient. I would definitely recommend them or use them again. read more

Zero stars! Waiting 2 years for a simple tabletop piece of glass. They sent several men to make a template, and another template, but they took my money! Use someone else. read more

WORST EXPERIENCE. They came, measured the door frame (great experience with this), sent a quote (with no drawing of what the shower door would look like, and then BLATANTLY IGNORED ME FOR WEEKS. I reached out over six times via email and called over three times. Why should I be chasing them for services? My client and I were ready to pay and receive the installation. THIS PLACE IS A SCAM. Their AI-produced images of their finished work should have been a red flag. DO. NOT. CONTACT. They will waste your time. read more

This is a scam company that asks for money up front and then disappears. They'll ask to pay by zelle up front (good thing I used a credit card) for which I got the money back. I set up another appointment and of course they didn't show up. read more

My experience is different from the others posted. Perhaps they've made vast improvements but we were able to make an appointment quickly to replace our shower door. This was custom order and updated with our shower door and handle that we had. They double checked the measurements wThe technicians were very respectful of our home and installed the shower door with care. read more

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Horrific company. I reached out for a crack in a window and they came the following week to evaluate and give me a quote. The next day they called me and requested a $250 deposit stating that the work would be done in 1-3 days. They ghosted me after that. It's now been a month later and I've already requested a refund on my deposit over five times and I have still not gotten my refund. Horrible business read more

Terrible service, I had them come in and seal and fix all my windows last November but within 3 months the seals came off. I have had to call 5 times to get someone to come in to see and he left without doing anything after promising to reseal it. I am not sure what I paid for. I would not recommend them. read more

Horrible to say the least. I hired this company for a window repair and paid a deposit in good faith. The work was never completed. Appointments were canceled or missed, follow-ups went unanswered, and my deposit was never returned.This company failed to meet even the most basic standards of professionalism and customer service. I would not trust them with your money. Please go elsewhere!!! read more

Terrible company. We paid a massive deposit to get work done and the have been giving us the cold shoulder for months. I waited very patiently since the beginning of October and just recently have pressed them to make good on their contract They won't even answer my calls anymore. See you in small claims court. Zero stars if I could. read more

Great service. Quick responses. Replaced my window lock with ease and expertise. Not cheap but worth it.

I can with no hesitation fully and enthusiastically recommend Mr Glazier they did what they said were very respectful of the environment - they replaced a 100 year old window I watched what they did - very knowledgeable and competent for a reasonable price read more

workers we're polite, and careful to clean up after completion the windows were fully sealed

9/1 - Flooding occurred from the new windows during the storm, and upon inspection, found out the windows were installed incorrectly and there are gaps on the top, center, and sides of the framing. Emailed Mr. Glazier and will update my review if and when I hear back. read more

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Kept my credit card on file and charged me a year later for thousands of dollars. At best incompetence, at worst fraud. Either way, steer clear of them. (I am referring to Mr. Glazier in Manhattan. There is another Mr. Glazier in Brooklyn that is unaffiliated. I have not done business with the Brooklyn company.) read more

I'll change my review when you reverse the one charge, because you've double charged me. Look at your books and reverse the one charge. Don't "tell me you did it" --send me confirmation. 427.90 on 2/18/21 427.90 on 2/26/21 Do what's right. Do it now. read more

Great company, reliable, and knowledgeable. They went above and beyond to install my window by running to Home Depot for me.

THIS IS A ZERO STAR RATING. It is beyond a bad review, this is a warning not to make the mistake of contacting this fraudulent, irresponsible and unreliable company. On June 29, 2022, they sent me a quote to: (1) replace a part on my front left window, for $875.12, and (2) provide service and maintenance on my other three front windows, at a cost of $575 per window, for a total of $1,725. With my permission, they charged an initial 50% deposit of $1,415.44 to my credit card, with the agreement that the balance would be due when the work was completed. In August, they charged the balance to my credit card without my permission, and without having completed any work. That is credit card fraud. I have not yet reported this to my credit card company, but plan to. When I contacted them about the second, unauthorized charge, they promised to refund it, pending actual completion of the work. That refund was never made. When I contacted them to follow up a month or so later, they said that the part was available and they could schedule the work, so there was no need to issue me any refund. They scheduled a service appointment for October 13, 2022. On that day, two of their workers arrived at my apartment in a U-Haul truck. They had no ladder with them. They did not speak much English, so I had to call the company's office to communicate with them, speaking to people named John and Roman. They said the part needed for my front left window had never come in, but they wanted to have the men who were there do the service and maintenance work on the other three windows. I agreed to that, but the servicemen tried to explain to me in very bad English that they had no tools and no time to do anything except spray WD-40 on my window hinges. I told them that I was not going to pay $1,725 for only a few squirts of WD-40, and sent them away. Then I called their office back to request a full refund of the $2,677.79, including both the initial 50% deposit that I authorized in June, and the second unauthorized charge for the balance in August. I have not received any refund yet, and had not heard anything from them since, until they sent me a satisfaction survey at the beginning of January. I corresponded with them by email again, and although they claimed to be entitled to retain partial payment (which I dispute), they acknowledged owing me a refund of about half the total amount I paid. That was on January 4, 2023. Of of course I have still not received any refund as of today (January 27, 2023). read more

Needed 4 windows replaced. After calling 3 other places I finally reached Andrew, owner of company. Two days later Vincent , expert technician, showed up and finished the job. Honest, efficient and fair price. read more

They prefer to get paid in full before starting the Job. I cleaned out their mess, and they never finished the job. They are not recommended due to their careless service, damaged my 60" Television, the windows looked as though a 2 year old child was contracted for the job. DO NOT ALLOW THEM TO WORK OR DO A REPLACEMENT ON THE WINDOWS. Lousy job! read more

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They came to measure my door 6 different times. It's still not correct I've paid for it and the owe me $3000 dollars for my custom door that came over 9 months late. I will sue them. Do not ever ever use them or all the other companies they represent The worst rip off crooks read more

they came to my apartment to first take measurements of the space for the glass project (i needed plexiglass above a wall)- the worker came back 3 times within 10 minutes of leaving to ask for more photos and questions. 10 minutes after finally leaving he called me from his personal cell phone to ask "do you remember me i was just at your home". Very creepy and weird as I'm a young girl. I asked them for photos of previous similar projects before i put my deposit down and they sent me photos of "their finish projects" which i reverse google searched and found they took the photos from a competitors site. SUCH A SCAM. i told the company the photos were fake and they blocked me from doing business with them!! read more

Mr. Glazier - Glass & Mirrors Near Me - New York, New York

They sent their guys to come check on my aluminum window frame that was expanding due to heat from the sun. They came in, hit the frame a few times with a hammer and told me it was all fixed. The manager, Andrew, called me and told me I owed then $200 for the service when a service wasn't completed just because he quoted me the price of the fix via Yelp. He called me a liar when I told him the window wasn't fixed and mentioned that even their team coming to give you a quote costs that amount (which was not mentioned in the email). He threatened to send a bill to a collection agency and ignored the emails I sent him of videos of my window not closing after the sun came out. Do not work with this company. I had someone from WINDOWFIX come to take a look at my window an hour later (which I had already scheduled since I wanted to get multiple quotes that day - when I told this to Andrew, he said I was a liar as well). The technician from WINDOWFIX told me that the frame couldn't be fixed without making the gap wider and he didn't recommend that, yet MR. GLAZIER tried to charge me $200 for not fixing my window. read more

They seemed to be extremely eager to set up a time to come measure my project (glass panel for shower). After I set up a time, the person came within the time window for about 2 minutes and we came up with measurements. He said his boss was going to call me with a quote in 20 mins. No one called me that day. The next morning I called and told them they have not contacted me, the person on the phone said the manager will call me today and apologized. No one called. The next day the same thing. Honestly, could have just said they didn't want my business instead of wasting my damn time. read more

Andrew made an appointment to come to my apartment and give me an estimate. Rather than picking a time he said he would come within a two hour window. Despite confirming the day before, he did not show up or even bother to let me know that he wasn't going to come. I recommend not wasting your time; the other glass contractors that I found on Yelp were prompt and courteous. read more

A simple job of installing two frosted glass doors turned into a four month lead time and the delivery of incorrectly measured glass. I had another outfit finish the job. read more

ZERO STAR RATING!!! These people are a total scam. Wish I would have read the reviews before. They took our money, couldn't do the job and now they do not even answer the phones or emails. A lawsuit coming their way BIG TIME!!!!!! read more

Quick and prompt service. Had my store broken into and these guys were able to board it up and fix it with a day . I would highly recommend them for any emergency needs. read more

I appreciate the service, courtesy, and time it took for my window to be replaced. I made an appointment and the technician was there within that week. I have never experienced such good service from a glass company like I did with Mrglazier! Prices are reasonable and installation is quick. So happy with the results! Thanks again read more

This is a serious warning, beyond a review. I called for a piece of glass for a table top, they brought the wrong shape. Not only that but they also double charged my credit card. They first charged a deposit, then the other half and two days after the work was completed, they charged my card another full amount. They kept fighting when I notified the credit card company, I'm still dealing with it. They're also not a real glass company, they don't manufacture the glass, they get it made elsewhere and sell it to you. They told me that when it was delayed 3 weeks. read more

Mrglazier is a professional glass company that provides high quality service. Very pleased with the outcome. Definitely would recommend.

Warning - Be very careful with this company. They have been sitting on a $695 deposit of mine for 7 weeks for a new screen door. They have canceled installation, pushed delivery back multiple times, and have never called me back when they said they would (or ever). In my call with their salesperson, I asked to speak with a manager - the manager wouldn't come on. The salesperson said he didn't know the name of his manager or the name of the business owner. It feels like they are hiding something, which makes me worry about this being a fraudulent operation or a company with significant cash flow issues. Unfortunately, based on many recent reviews, my experience is clearly not an isolated one. Because they wouldn't refund my money I know have to pursue this through legal channels. This company - very quick on the initial response, quick to send out team to take specs - extremely poor when it really matters delivering and installing the product. read more