Honesty Is Hard to Find--Which Makes It Worth Recognizing…read more I retired to Henderson, Nevada, in 2010. I love the weather, the active lifestyle in my 55+ community, and the fact that Las Vegas is only about 30 minutes away, offering countless restaurants, entertainment, and services. Unfortunately, living here has also taught me another lesson: the old saying "Buyer Beware" is more relevant than ever. Over the years, I have found that many businesses--whether in medical care, auto repair, legal services, home repair, or other industries--either overcharge for their services or fail to deliver what they promise. As consumers, we often have little choice but to trust the professionals we hire, making honesty and integrity more important than ever. To me, a truly exceptional business is one that takes the time to explain what is needed, treats customers with respect, performs quality work, and charges a fair price. In other words, it follows the Golden Rule: Treat others as you would want to be treated. Imagine how much better our communities would be if every business operated that way. While companies like this seem increasingly rare, I was fortunate enough to find one recently. I took my 2022 vehicle--with only 22,000 miles--to an auto repair shop that had serviced it several times before. I requested nothing more than a routine oil change. About an hour after leaving the car, I received a phone call informing me that they had discovered major front-end damage. I was told the vehicle was unsafe to drive and that the repairs would cost between $1,800 and $1,900. The diagnosis didn't make sense. My car had never shown any symptoms of front-end problems, so I decided to seek a second opinion. I brought the vehicle to Sonny's Auto Repair at 1000 Stephanie Place, Henderson, NV 89014. From the moment I called, I noticed a difference. The receptionist greeted me warmly, listened carefully to my concerns, and assured me they would be happy to inspect the vehicle. After spending 30 years in customer service, I know how much first impressions matter, and this one was outstanding. I dropped off the car and was told there would be an $85 inspection fee. Later that day, I returned expecting to hear the worst. Instead, I received some of the best news I could have hoped for. The technician--and even the owner, Chris--carefully inspected the vehicle and found none of the damage described by the first repair shop. In fact, the only problem they discovered was that the oil filter installed during the previous oil change had been improperly fitted and was leaking oil. They corrected the problem immediately. Then came the biggest surprise of all. When I asked what I owed, I was told there would be no charge. Chris explained that the repair required very little time and that he could tell how distressed I had been over the prospect of an unnecessary and expensive repair. Think about that for a moment. How often do you encounter a business that could have charged you for an inspection, recommended unnecessary repairs, or simply taken advantage of the situation--but instead chose honesty, integrity, and compassion? Those qualities deserve to be recognized. Because of this experience, Sonny's Auto Repair has earned my trust and my future business. More importantly, they restored a little of my faith that ethical businesses still exist. In today's world, honesty and integrity are qualities worth celebrating. If more businesses--and perhaps even more institutions--followed the example set by Sonny's Auto Repair, our communities would be stronger, trust would be easier to earn, and life would be better for everyone.

I had an amazing experience with Sonny's Auto Repair. I brought in my 2014 Ford F-150 due to…read moretransmission issues, and from start to finish, they went above and beyond anything I expected. Not only did they diagnose and fix the transmission problem, but they also discovered other issues I had no idea about. They took the time to thoroughly explain everything to me so I understood exactly what was going on with my truck. What really stood out was their communication. They kept me updated the entire time--whether it was parts being ordered, delays in delivery, or progress on the repairs. I was never left wondering what was happening, which gave me a lot of peace of mind. They even provided pictures showing the damaged parts side by side with the new ones, which really showed their transparency and attention to detail. On top of that, they made sure to test drive the truck to confirm everything was running smoothly before handing it back to me. They also stepped in and corrected a mistake made by my warranty parts vendor, which could have easily turned into a much bigger headache. That level of honesty and dedication is hard to find. Overall, Sonny's Auto Repair is professional, thorough, and truly cares about their customers. I highly recommend them to anyone who wants quality work, and clear communication.

First off, the response was almost immediately. I scheduled my appointment with a nice…read moreprofessional gentleman with ease. The mechanic arrived and was very professional. He examined my issue, went to get part and was done with my vehicle very quickly and efficiently. I am proud to say they will be my mechanics from now on. They have competitive pricing with top quality service for all automobile needs. Highly recommend this business!!!

Five star service. Replaced my ac compressor. Excellent service and the price is right.read more

I had an outstanding experience at Asian Imports in Henderson! I brought my 2017 Honda Accord in…read morefor its 100,000-mile service, and from the moment I arrived, everyone was professional, friendly, and helpful. I especially want to recognize Nicholas Chavez, the Service Manager. Nicholas went above and beyond to make sure I understood the services being performed and answered all of my questions. He was extremely professional, knowledgeable, and honest throughout the entire process. What impressed me most is that I never felt pressured into unnecessary repairs or services. It's not always easy to find an automotive business you can truly trust, but I absolutely feel that way about Asian Imports. I feel confident that they will treat me fairly, do quality work, and not try to rip me off or overcharge me. Thank you to Nicholas Chavez and the entire team at Asian Imports for providing such a great customer experience. I will definitely be returning for future service and highly recommend Asian Imports to anyone looking for an honest, professional, and trustworthy auto repair shop in Henderson!

Took our Honda in for an Alignment. I was able to call in the previous day and get it scheduled for…read morethe next. I came in waited an hour and once done they went over everything with me. Knowledgeable mechanics at decent pricing, what more can you ask for.

Dudes a good guy, did what I asked didn't try to upsell me. Got it done super fast at like 1/3 the…read morecost the dealer wanted. Would recommend to everyone. Thanks again man! -Kody P.s. Seems the sensor did fix the issue so far, been idling for about 6 minutes after a decent drive and no issue. Appreciate it!

Great mechanic, honest, trustworthy and always willing to help me out when I'm in need!read more

On 9/17 Bryan at elite called me...and asked me to take my 2025 3500hd truck to Elite as soon as…read morepossible to diagnose my check engine light issue...the new fass egr filter has a stainless steel flange with a manufacture defect ...the welded flange is not flat, so the provided clamps w/gaskets won't seal properly causing 1 of the check engine codes. also the banks mapp sensor extension also caused a check engine codes..the aftermarket parts mentioned were purchased by me...thinking these parts would enhance the reliability of my truck...I should have put more time into the part's mentioned before purchasing...the other work performed by elite are the banks transmission pan ,engine oil pan and diff cover 100% happy with elites work..bryan went out of his way to resolve my truck issues.....elite thankyou for resolving my truck issue.....I'll be returning to elite for future service......

Called and gave all the information for a new transmission said they would call back and never did…read more Changing this review to a 5 star. They called me back after they found my number was off by a digit. Front desk was great and very informative. Seems like a great place.

Passion Auto (particularly Matt and Johnny) are absolutely top-notch. The team was professional,…read moreknowledgeable, honest, and genuinely committed to providing excellent service. They communicated clearly, completed the work with impressive attention to detail, and treated my vehicle as if it were their own. It's rare to find an automotive shop that combines outstanding workmanship with such friendly, trustworthy customer care. I wouldn't hesitate to recommend Passion Automotive to anyone, and they'll be my first choice for future service!

We've been bringing our vehicles to Matt at Passion Auto for a few years. We live about 60 miles…read morenorth of Vegas in a small rural town. Matt is very accommodating to us, in fact he goes out of his way to make sure we have the smallest amount of inconvenience as possible. We've also found the shop techs to be efficient and capable. I would recommend this shop 10/10, and in my experience that is rare for an auto shop. We'll be long time customers of Matt's for sure.

Brice at America's Garage has saved me more than once from over-priced dealership services. After…read morepaying $$$$ to the Dodge dealership for an issue only "they could get the part for", I was overcharged and up-charged for multiple issues. Once I took my Dodge Ram 2500 Diesel to Brice, he explained the costs I should have paid and offered me great savings on future issues with my 2008 truck. He explained the Diesel engine issue that could destroy my engine from one loose bolt and I verified this Diesel engine destroyer. Brice fixed this at a reasonable price and while fixing that replaced a failing starter. Brice's customer service is outstanding. It's almost as though he treats every vehicle he repairs as his own and wants it to be fixed right the first time. America's garage is the only place I will take all of my vehicles forever!

Yesterday my vehicle check engine light came on and went into limp mode. Thankfully I wasn't too…read morefar away from the shop, so I called and got Brice at the right time. Brice and Mario came out, found me on the freeway, figured out the issue and resolved it for me. I know he won't have the time or circumstances to do that for everyone, every time but the fact that he did that for me was impressive and very much appreciated. Thanks, You Guys

Awesome service. Was able to schedule and get car AC fixed immediately. Will def take my car…read morethere again.

Unfortunately, our experience with this shop was extremely disappointing…read more We originally brought our car in on June 29 to have the shocks replaced. After picking it up, we immediately noticed a clunking noise that had not been present before the repair. When we brought the vehicle back, we were told an additional part needed to be ordered. From there, communication became a major issue. Days passed without any updates, and our attempts to reach the shop went unanswered. However, after my wife posted a negative review, we received an immediate response and were told to bring the car back in. The new part was installed, but the problem persisted. At that point, we were told a "brand-name" replacement part would need to be ordered instead (why is he not using brand name products?). While we understand that repairs don't always go as planned, we were left without confidence in the reliability of our vehicle and received very little proactive communication throughout the process. By July 8, we still had not heard anything, so I called to check on the status. During that call, the owner informed me that the part had actually arrived the day before and that he was planning to call us to bring it in "within the next few days." After already waiting more than a week, this was frustrating. What bothered us most was the way our concerns were handled. When I explained that we were unhappy with how the situation had been managed, the owner immediately became defensive. At one point, he told me that he "isn't responsible for my emotions." When I expressed concern that we had been left without reliable transportation, he responded that the car was "completely fine to drive." Given the ongoing noise and unresolved repair issue, this was not reassuring. A quick google search proved that the statement was not only incorrect but negligible and could have caused major damage to the car. When I asked whether we could receive a refund and take the vehicle elsewhere, he said that refunds were not available. The conversation became increasingly unproductive and hostile, and he eventually refused to discuss the matter further because my wife had signed the paperwork rather than me, despite the fact that I was present when the vehicle was dropped off. Shortly after the call, he texted my wife and stated that after installing the new part, he no longer wanted to service her vehicle because I had been "rude" to him on the phone. To be clear, I never raised my voice, used profanity, or became disrespectful. I simply expressed that we were unhappy with how the situation had been handled and wanted to explore our options. Our frustration comes from the lack of communication, the delays, and the dismissive and defensive responses we received when trying to resolve the problem. Additionally, we were completely turned off by the fact that the parts he uses is not of good enough quality that would prevent this issue from the first place. It took three total installations to resolve the matter, the first two was with his own parts that failed, the third was with a brand name that worked. In the end, we were left feeling unheard, unsafe, and without confidence in either the repair, the customer service or the shop. Based on our experience, we would not return and cannot recommend this shop. EDIT: I had a feeling that the owner would reply. But as you can see, there's nothing that addresses the way he treated us just that he repaired the car. Yes, he repaired the car after failing to do so the first 2 times he worked on it. He let us drive off twice with an impaired car that was caused by him. Guess all that he cares about is doing the work EVENTUALLY, not doing it right or doing it well the first time. AVOID.

Great customer service mechanics were great and fast. Waited while they repaired my brakes.read more

Took very good care of me and was quick the young man at the front was amazing his little son was…read morethere but he still took good care of me great customer service

aloha automotive is the most honest reliable mechanic i've ever cone across in my life! they are…read moretruly a needle in a haystack. a famiky run business that goes above and beyound. my friends, family and everyone i know i reccomend them. truly a gem. they genuinely care & 120% honest! i'm so glad i found you guy's. you've helped my husband, myself, my mom and friends. you're the best there is! we appreciate you all! mahalo nui loa, maile alicia leonard

I brought my car here for the first time for my yearly smog check. It only cost $19.99 and includes…read morea free tire rotation! Not only are they super friendly, but you have an inside air conditioned place to wait. I am due for an oil change which I usually get at the dealership, but am considering going there for a better price. Good people.