We recently used Kaitlyn of Mrs Chimney to re-mortar part of our chimney and remove the crumbling…read moreold "aesthetic" chimney's at our house. Kaitlyn was super responsive and communicative. She also always showed up exactly when she said she would and the process was seamless. She did a great job on the project, showing us photos along the way so we could see the progress. We will definitely use Kaitlyn again in the future!

Kaitlyn is prompt, personable and informative. She covered every aspect of our 50 year old…read morechimney. We were advised following an oil company furnace cleaning to repair the flue before the heating season started. She prepared a detailed quote, supplied pictures inside the existing flue and recommended another company among the many who was better equipped to do the work. She has no financial interest in the company she recommend. She answered followup questions and offered to return to inspect their work. All for the same reasonable inspection fee. She recently repaired a leaking chimney at my daughter's house at a far more reasonable cost than others without the pumped up unnecessary charges they quoted for work which turned out to not be necessary.

Outstanding Service. Needed work done promptly as current…read more selling home and buyers inspector noted missing chimney cap. They were able to schedule me in within a day. Showed up right on time. Their system sent notifications letting me know when they were on their way and estimate arrival time. They surveyed, and immediately quoted the work. They did not try to overall sell me they understood the situation. Fixed some cracking in the mortar on top of the Chimney, as noted by inspector and installed new Chimney cap. Everything done in a few hours. Also they are providing an invoice with pictures so I have documentation of what was done.

I had Jim Sawtelle come to my house to clean wood stove and chimney . He put down a covering on the…read morefloor in front of the wood stove. He and his helper were very through in the cleaning. Jim also took photos and explained everything he was doing very professional and personal . 5Stars Ted Mueller

We have been using The Original Chimney Sweep for six years now. They are very professional from…read morethe office employees to the sweep technicians. The sweep techs are incredibly neat about their work, friendly, courteous and seem to take extreme care and pride in what they do. I will continue to have them clean our chimney at least every other year.

This has to be the most unprofessional experience of any business I've ever encountered. Because we…read morewere not satisfied and were charged over $500 for work not done, my husband and I gave this business a bad google review. (After requesting a refund that was refused). Unfortunately, when you own a business you get good and sometimes bad reviews. The owner was so mad at the review, and that my husband voiced his frustration on his personal social media, she contacted his employer through facebook. She harassed his employer continuously to let her know her feelings about my husband's character and that she wouldn't support her business because of his involvement. She was literally trying to get him fired for bad reviews. I owned a business for 10 years. I got a couple bad reviews along the way about employees work and had requests for refunds. I did so willingly because the customer satisfaction outweighed my ego. I would NEVER call a clients employer after they left a bad review to voice my personal opinion of them. It's absolutely insane that the owner took this route instead of just refunding the money. The owner did offer to have someone else come to do the work but our trust in the company had been diminished. We wanted a second opinion and got one. That's also the prerogative of the customer.

The owner was in his truck yesterday and cut me off on the highway. He swerved dangerously in front…read moreof me to turn left before I could--if I hadn't stopped, there would have been a serious accident. I honked and he proceeded to give me the middle finger. This is not the behavior of a decent human being. Avoid him at all costs and use someone else. No one is above the law!

Ron and Andrew did a great job of protecting the house, very clean and courteous. What I…read moreappreciated most was their honesty - my chimney did not need to be cleaned so they did the inspection instead. It's so easy to be taken advantage of when you don't know anything about what is being serviced. So refreshing to have someone do the right thing. I will definitely be calling Ron next year for a cleaning. Highly recommend!

Quick & friendly service. Very responsive & excellent at communicating. Highly recommend an…read moreinspection if you can not remember the last time you had one done.

Ken did an excellent job. After arriving on time, he told us that we only needed cleaning for one…read moreout of our three fireplaces. He was a pleasure to work with -- professional, friendly, and thorough. I'll look forward to having Horizon work with us again.

Excellent! The guys are all well trained at Certified Chimney Inspections of North Smithfield…read more (401-337-7938) They offer all kinds of information, answer my questions and are very timely. They have always shown up on time and are very respectful. The quality of their work is top notch. I am more than pleased. Side note: Through ignorance, I was burning some wood that created a lot of creosote in my wood boiler and chimney. They explained, in detail, the best way to avoid that in the future. Now I'm confident that I will avoid a dangerous creosote build up again. I highly recommend this company to everyone. One more thing; as a single older woman, I've been screwed over a few times from other people. Certified Chimney is the polar opposite. The cost of their work is consistent and fair.

If I could give a 0 star I would. I have been schedule to have my chimney cleaned and inspected…read moresince Oct 22nd, I have now been rescheduled 4 times, usually at the last minute. I have been reasonable each time and asked them to please commit to getting the next appointment done. They continually promised they would come to the appointment each time, and when I called to complain I was told "its not my fault - this comes from the boss". They are liars.

Great service and great communication. Thank you! Highly reccomend this company. I will reach out…read morefor future chimney repairs.

Joe was super efficient, knowledgeable, punctual, responsive and affordable. He did a great job…read morecleaning my chimney and I would highly recommend him to anyone! Will be using him from now on!

If I could give them 0 I would, purchased a gas fireplace , went smooth , installation was seamless…read more, now the problem needs to be services couple of years later, no one person answers the phone, I've left several messages days have gone by not one phone call back... When I tell you frustrating it's been a nightmare !! Do Not Purchase from them !!!! Warning to you all , they are horrendous! I had to call the fireplace store in Warwick RI on bald hill rd, they picked up the phone e I made an appointment no problem..

Technician Patrick Campbell at The Fireplace Showcase in Seekonk delivered outstanding service. His…read moreprofessionalism, immaculate knowledge, and attention to detail were evident from start to finish. Patrick clearly diagnosed the issue and executed the solution flawlessly--true expertise you can trust. If you need fireplace service, I highly recommend reaching out to The Fireplace Showcase and requesting Patrick if you can. Exceptional experience all around!

I had the privilege of working with Christian and Paul with On Duty Chimney. They were fantastic…read more They were very thorough. They were patient and extremely knowledgeable of their craft, and specifically assisted me with a first time homeowners set up, of my insert pellet stove. And did an amazing job cleaning and getting very detailed work finished. I look forward to working with them and On Duty in the future.

John and Dom were very thorough in my furnace flue & chimney inspection. They explained what they…read morewere doing and pointed out problem areas. They used a telescoping 360 degree camera to do a thorough inspection. The gave me the opportunity to ask questions and gave thoughtful expert explanations. These guys know their stuff. Left me with quotes for repair/upgrade options (wood stove to improve heat). I felt very comfortable with the options presented. They even included pictures of damaged areas. In summary: knowledgeable, professional, courteous and very clean.

Called Kiwi Chimney this morning to inquire about a chimney cleaning that I hoped I could schedule…read morethis week. Spoke with representative Steff and explained that I had a hard thick glaze of creosote that had ignited in the chimney the previous day. Steff, who was pleasant and professional during our conversation, said she would try to get a technician to my home today. I was quoted a price for the job which was fair and reasonable. Thirty minutes later, a Kiwi utility truck entered my driveway. Technicians Gabe and Regan introduced themselves and I gave them an overview of my woodstove and chimney. They wasted no time and immediately went to work. They thoroughly cleaned the chimney and removed all the glazed creosote; they went on to clean the stove, stove pipe, chimney cap and screen. A thorough inspection was performed, and I was happy to hear the clay flue was in good shape. Upon completion of the job, they vacuumed the area around my stove and cleaned up loose debris from outside. These two gentlemen did a great job and where very personable, knowledgeable. Gabe was at the ready with information on products currently on the market for upgrades and equipment that enhanced safety of wood burning stoves and chimney liners. This afternoon, I received an email from Gabe with my inspection report and before and after photos. What an absolute satisfying experience from start to finish with Kiwi. I highly recommend this company for your chimney service needs. OUTSTANDING WORK! Thanks Steff, Gabe and Regan.

I messaged them onYelp and they were responsive. I set up the first available appointment. They…read morearrived on time, worked efficiently, were very friendly, showed me photos of the inside of the chimney, gave me an estimate of recommended mortar /waterproofing, and then they were done. Highly recommended. I will definitely have them come for my next chimney inspection/cleaning.