Great service. Clean. Didn't upsell. Fair price. They know how to do the job. Excellent…read moreresults.

Outstanding Service. Needed work done promptly as current…read more selling home and buyers inspector noted missing chimney cap. They were able to schedule me in within a day. Showed up right on time. Their system sent notifications letting me know when they were on their way and estimate arrival time. They surveyed, and immediately quoted the work. They did not try to overall sell me they understood the situation. Fixed some cracking in the mortar on top of the Chimney, as noted by inspector and installed new Chimney cap. Everything done in a few hours. Also they are providing an invoice with pictures so I have documentation of what was done.

We recently used Kaitlyn of Mrs Chimney to re-mortar part of our chimney and remove the crumbling…read moreold "aesthetic" chimney's at our house. Kaitlyn was super responsive and communicative. She also always showed up exactly when she said she would and the process was seamless. She did a great job on the project, showing us photos along the way so we could see the progress. We will definitely use Kaitlyn again in the future!

Kaitlyn is prompt, personable and informative. She covered every aspect of our 50 year old…read morechimney. We were advised following an oil company furnace cleaning to repair the flue before the heating season started. She prepared a detailed quote, supplied pictures inside the existing flue and recommended another company among the many who was better equipped to do the work. She has no financial interest in the company she recommend. She answered followup questions and offered to return to inspect their work. All for the same reasonable inspection fee. She recently repaired a leaking chimney at my daughter's house at a far more reasonable cost than others without the pumped up unnecessary charges they quoted for work which turned out to not be necessary.

Thank you so much to OCS for coming out. The whole process was simple, from scheduling, to getting…read morean estimate and ultimately having the work done. Most importantly they came when they said they would, which shouldn't be unusual but is. I really appreciate the honesty the tech provided me (Ken I think it was). He fixed two things with my chimney that a lesser repair person might have tried to upsell me for no reason.

This has to be the most unprofessional experience of any business I've ever encountered. Because we…read morewere not satisfied and were charged over $500 for work not done, my husband and I gave this business a bad google review. (After requesting a refund that was refused). Unfortunately, when you own a business you get good and sometimes bad reviews. The owner was so mad at the review, and that my husband voiced his frustration on his personal social media, she contacted his employer through facebook. She harassed his employer continuously to let her know her feelings about my husband's character and that she wouldn't support her business because of his involvement. She was literally trying to get him fired for bad reviews. I owned a business for 10 years. I got a couple bad reviews along the way about employees work and had requests for refunds. I did so willingly because the customer satisfaction outweighed my ego. I would NEVER call a clients employer after they left a bad review to voice my personal opinion of them. It's absolutely insane that the owner took this route instead of just refunding the money. The owner did offer to have someone else come to do the work but our trust in the company had been diminished. We wanted a second opinion and got one. That's also the prerogative of the customer.

Great service and great communication. Thank you! Highly reccomend this company. I will reach out…read morefor future chimney repairs.

Joe was super efficient, knowledgeable, punctual, responsive and affordable. He did a great job…read morecleaning my chimney and I would highly recommend him to anyone! Will be using him from now on!

I was very pleased with every interaction I had with employees of On Duty. From Grace, who answered…read moremy call and set proper expectations to Spencer and Ben, who were both on time, pleasant, professional, and expedient. Instead of being charged for cleaning of multiple flues, Spencer took the opportunity to inspect each one so we could make a decision on how to proceed forward.I was very happy with the experience and look forward to any future projects.

I had the privilege of working with Christian and Paul with On Duty Chimney. They were fantastic…read more They were very thorough. They were patient and extremely knowledgeable of their craft, and specifically assisted me with a first time homeowners set up, of my insert pellet stove. And did an amazing job cleaning and getting very detailed work finished. I look forward to working with them and On Duty in the future.

Wayne did a great job inspecting the chimneys in the antique home we're looking at and explaining…read morewhat was going on with them.

These people are a bit dodgy. They make one sided appointment and then call you up and say…read moresomethibg like "just calling yiu to remind you of the appointment you made." They did this to me are were snarky and rude about it when I suggested that I, in fact, did make an appointment. Call somebody else to clean your chimney. Anybody else. The answer from these folk below highlights their lack of customer concern. The actual fact is that I was snapped at on the phone by 2 different people all *telling* me that I made and appointment. This is farcical because when they finished my initial service I was fully of a mind NOT to call them back or use their service again. The idea that I made an appointment with them is preposterous. I'm will drop a similar review on Google and related sites so folks know. If the people who were snippy with me on the phone want to send a couple of apologies that would be the proper course of action. Otherwise, avoid these folks like a chimney fire.

First-time homeowners, will be using this company again…read more Our tech Aaron was clearly knowledgeable about his craft and took pride in his work. We were very thankful for his communication, honesty, and dedication throughout the project. We recently purchased an old house and found out the chimney was in desperate need of a liner after we had a carbon monoxide scare. Aaron and his partner re-routed the venting system and added the chimney liner. They cleaned up after themselves and Aaron took the time to show us how the new venting system was creating an upward draft, simply from the way he rerouted the pipes. This assured us that everything was taken care of and we won't be having any carbon monoxide back drafting issues again. I would 100% recommend Aaron and this company for your chimney service needs. We couldn't have asked for a better experience and appreciate how patient, hardworking, and helpful Aaron was throughout the process.

Let me start by saying this is how companies lose customers. I have used Certified Chimney…read moreInspections to sweep and certify my wood stove now for at least 5 years. In that time I have never had an issue with their services until yesterday, 9/22/26. The technician that arrived (Aaron) reviewed the wood stove on the inside and first stated that the pipe connected to the stove, which was an elbow pipe was not up to code and need to be replaced with a t connection as creosote can build up and cause a fire. Second the technician then went on the roof and told me that the chimney stack (pipe coming out of the roof) was not actually rated for a wood stove but instead a gas stove so it needed to be replaced. The total cost for everything was $3000 dollars to complete along with roof work which was not included in the replacement. At this point I asked how could the stove have been inspected by your company twice (two different technicians) before and not be told my system was installed incorrectly. I was told by the technician (Aaron) that the previous technician that inspected the system, (Josh) was a bad apple and no longer with the company which would explain the oversite. This clearly was not an acceptable answer and I stated that my system was then not certified correctly and could have potentially caused a fire for multiple years. Note this is before I knew multiple different technicians inspected the system which rules out the bad apple story (Second technician Angel). The technician did acknowledge that this was not a desired situation and stated he simply was providing his assessment and what needed to be done. I asked for a follow up from management and he left stating no work was done to inspect the system as it was not able to pass based on his assessment. About a half hour after the technician (Aaron)left, he called stating he was incorrect on his assessment of the chimney pipe and that he indeed was able to validate that it was indeed the correct rated pipe for a wood stove. Again I asked for a call from management today or tomorrow, 9/23/26. I did not receive the call on 9/23/26. I instead called around noon time on 9/23/26. I spoke with (Alex), manager at the company. He was somewhat aware of the situation but not fully so I provided the rest of the detail. Excuses were made by Alex stating his staff was fully trained however based on my experience with Aaron and previous technicians this was not the case. Currently the following is true. (Aaron) who arrived and inspected the wood stove on 9/22/26 was not aware of the proper pipe required for the stove. it was only after he left and further validated that the story changed and the correct pipe was actually being used. According to (Aaron) the t connection is required to pass inspection. When asking Alex if this was true he was unsure. Furthermore he made the excuse that the previous technicians probably did not want to bother me to replace the t connection even though (Aaron) is stating it is needed to pass inspection. I asked why would the current technician (Aaron) was not be bothered providing a $3000 quote where a $300 quite for previous technicians was bothersome. Let's not forget that when I pressed (Alex) on how (Aaron) stated that it was required for code neither (Alex) nor (Aaron) could provide the necessary change in code that required this change. When I asked Alex to make it right by inspecting and replacing the t connection for free due to the hassle received he stated that would absolutely not pay for the t connection. So currently I am sitting in a house with a wood stove that could have potentially been unsafe to operate because of an improper inspection by a company which this is their core competency. If I were you I would not use this or any other affiliated link for this company as they clearly are putting their customers at risk of a fire and attempting to scam them into buying equipment they do not need. Below are some links to avoid if you are worried you will use this service without awareness: https://www.certifiedchimneyinspections.com/services/chimney-sweep/johnston-ri/ https://www.yelp.com/biz/certified-chimney-inspections-north-smithfield-2 https://www.certifiedchimneyinspections.com/?sts=google&stm=cpc&stc=22526062021&stad=180019986398&gad_source=1&gad_campaignid=22526062021&gclid=Cj0KCQjw8c3VBhCsARIsAA_xJ93YSz4B2mp5wXPPW379zLCQD5J11QHU9EUod-pXH47aVTasG9QqvPIaAhyNEALw_wcB Note that the Better Business Bureau has also been contacted with the below statement: Certified chimney sweep company attempted to state a wood stove they inspected twice previously was not in fact installed correctly and needed a chimney pipe and t connection when previously not required at the cost of $3000.00. It was stated that the previous two separate technicians across five years from the same company were wrong which invalidates those inspections. Note this would also have required roofing services at a cos

Called Kiwi Chimney this morning to inquire about a chimney cleaning that I hoped I could schedule…read morethis week. Spoke with representative Steff and explained that I had a hard thick glaze of creosote that had ignited in the chimney the previous day. Steff, who was pleasant and professional during our conversation, said she would try to get a technician to my home today. I was quoted a price for the job which was fair and reasonable. Thirty minutes later, a Kiwi utility truck entered my driveway. Technicians Gabe and Regan introduced themselves and I gave them an overview of my woodstove and chimney. They wasted no time and immediately went to work. They thoroughly cleaned the chimney and removed all the glazed creosote; they went on to clean the stove, stove pipe, chimney cap and screen. A thorough inspection was performed, and I was happy to hear the clay flue was in good shape. Upon completion of the job, they vacuumed the area around my stove and cleaned up loose debris from outside. These two gentlemen did a great job and where very personable, knowledgeable. Gabe was at the ready with information on products currently on the market for upgrades and equipment that enhanced safety of wood burning stoves and chimney liners. This afternoon, I received an email from Gabe with my inspection report and before and after photos. What an absolute satisfying experience from start to finish with Kiwi. I highly recommend this company for your chimney service needs. OUTSTANDING WORK! Thanks Steff, Gabe and Regan.

I messaged them onYelp and they were responsive. I set up the first available appointment. They…read morearrived on time, worked efficiently, were very friendly, showed me photos of the inside of the chimney, gave me an estimate of recommended mortar /waterproofing, and then they were done. Highly recommended. I will definitely have them come for my next chimney inspection/cleaning.

First class company. Nick is a professional, personable, on time and reasonably priced…read more Nick inspected Mr flues and found they did not need cleaning, he cleaned my dryer vent and installed two chimney caps. I can unequivocally recommend this company.

I've worked with this company for the past 5 years, they have always been prompt, professional and…read moredone a great job. I've even called on the phone when I was having a problem with my wood stove and he talked me through some do it yourself ideas that worked. Yearly cleaning of chimney and wood stove $165. My family has been using MR. Chimney for decades, I really couldn't ask for anything else!