Terrific company! Excellent communication. Detailed description of what was needed as well as an…read morepossible options that would help. No pressure. Old-fashioned honesty and integrity. Fair and honest pricing too! Friendly and professional. There are so many dishonest and greedy companies out there, so working with Chim-Chimney was a breath of fresh air! I would absolutely use them again and recommend them to everyone! Had chimney cap installed and minor repointing.

Professional yet friendly, fair pricing, prompt, good work…read moreUse every year and will continue!

Ultimate chimney quick to come out for estimate- pictures and written estimate and date set for…read morework agreement on price deposit withdrawn from our account $1000.00 this was to be a stainless steel liner 40 ft chimney written on estimate -great competitive price booked a date spring but we called back we had a commitment in May rescheduled for 9/19/24 2 vans show up as expected- take another picture and NOW THEY SAY OH THIS WILL TAKE 3-4 days... ya so do it! Oh no they reply we don't have time to do this job now it will have to wait till MARCH 2025!! Are you kidding we heat by WOOD!! I called today spoke with woman who answered my phone call to them to see when they were coming said we don't have enough man power or staging! The estimate clearly says 50 foot ladder needed they are ordering more staging don't know how long it will take to come in she claims they have already ordered our liner well I didn't see it on vans that showed up when they came to do the work 9/19/24! How was that going to work ?! Receptionist states today we already are sending your refund back ?what I'm calling to find out when your coming ! They had NO INTENTION of doing our chimney! Lied today telling me they already ordered our liner and it's there well why isn't it here! The reviews were excellent- ?? WE ARE JUST UNLUCKY? POOR BUSINESS I understand humans make mistakes but no apology from her and no plan on correcting their error not knowing they didn't have enough staging come on! Now we are scrambling to get fixed before COLD!! What the $#%@!!! BEWARE THEY ARE NOT CAPABLE OF FIXING A CHIMNEY I wouldn't trust them maybe it's for the better! Good luck! Brian & Sandra Royalston Ma 9/20/24

Had them install a top damper. Cold air still drafting down the chimney. Made several calls to the…read moreoffice. Woman who answers the phone is rude. They came back out in the dark on a rainy night to inspect their work. The tech made an adjustment on the cable. Still drafty made a call again and was told I should install glass doors. Stay away do not hire and I would never recommend. Total incompetent and the worst customer service.

Excellent work and he's quick and thorough. He's also has a very charming, friendly personality. I…read morerecommend him without reservation!

Ivan had timely communication throughout the whole process. The air vents were clean from…read moreconstruction debris. Great service and value!

Called Kiwi Chimney this morning to inquire about a chimney cleaning that I hoped I could schedule…read morethis week. Spoke with representative Steff and explained that I had a hard thick glaze of creosote that had ignited in the chimney the previous day. Steff, who was pleasant and professional during our conversation, said she would try to get a technician to my home today. I was quoted a price for the job which was fair and reasonable. Thirty minutes later, a Kiwi utility truck entered my driveway. Technicians Gabe and Regan introduced themselves and I gave them an overview of my woodstove and chimney. They wasted no time and immediately went to work. They thoroughly cleaned the chimney and removed all the glazed creosote; they went on to clean the stove, stove pipe, chimney cap and screen. A thorough inspection was performed, and I was happy to hear the clay flue was in good shape. Upon completion of the job, they vacuumed the area around my stove and cleaned up loose debris from outside. These two gentlemen did a great job and where very personable, knowledgeable. Gabe was at the ready with information on products currently on the market for upgrades and equipment that enhanced safety of wood burning stoves and chimney liners. This afternoon, I received an email from Gabe with my inspection report and before and after photos. What an absolute satisfying experience from start to finish with Kiwi. I highly recommend this company for your chimney service needs. OUTSTANDING WORK! Thanks Steff, Gabe and Regan.

I messaged them onYelp and they were responsive. I set up the first available appointment. They…read morearrived on time, worked efficiently, were very friendly, showed me photos of the inside of the chimney, gave me an estimate of recommended mortar /waterproofing, and then they were done. Highly recommended. I will definitely have them come for my next chimney inspection/cleaning.

Wayne did a great job inspecting the chimneys in the antique home we're looking at and explaining…read morewhat was going on with them.

These people are a bit dodgy. They make one sided appointment and then call you up and say…read moresomethibg like "just calling yiu to remind you of the appointment you made." They did this to me are were snarky and rude about it when I suggested that I, in fact, did make an appointment. Call somebody else to clean your chimney. Anybody else. The answer from these folk below highlights their lack of customer concern. The actual fact is that I was snapped at on the phone by 2 different people all *telling* me that I made and appointment. This is farcical because when they finished my initial service I was fully of a mind NOT to call them back or use their service again. The idea that I made an appointment with them is preposterous. I'm will drop a similar review on Google and related sites so folks know. If the people who were snippy with me on the phone want to send a couple of apologies that would be the proper course of action. Otherwise, avoid these folks like a chimney fire.

Wanted to redo our front steps from an ugly wood/concrete hybrid that was annoying to shovel to…read moresome nice stone steps. It was hard to get other masons to either come out, get quotes, get on the books in next 4 months,or have a reasonable price. I saw Martins did the walkway of a neighbor and he absolutely recommended them. Nathan was out quickly, gave us some options, let us go back and forth with some design choices, and let us arrive at a layout we wanted. Nathan followed up frequently and while our decision took about a month, one we were booked they were out in a few weeks and had everything done in a week. It was amazing seeing the progress as they tore out the old structure, setup the new base and stonework. I held off on a review because I wanted to see how it functioned in Rain & snow and they did a terrific job ensuring water was directed away from the house and it is so much easier to shovel and really adds to the curb appeal of our home.

From the owner: We are a family business that works with a lot of responsibility and quality! read more

Tim came to clean and inspect my two fireplaces and one heater flue. He was professional,…read moreefficient, and made sure that I understood how my system operated. Tim wore a mask, but what really set his COVID protocols apart was how he turned so I'd look over his shoulder when I needed to read something on his clipboard! Master Chimney Sweepers were around the same price of the other vendors that I called. I was happy with their service and will use them again for annual cleanings.

The technician was very polite and finished quickly. The problem was their ridiculous pricing…read more They quoted $1,000 for an emergency visit. They spoke to a women in our office who had no experience with negotiating chimney sweep prices and they took advantage of her. The technician reduced the actual price to $800 after he was challenged by the landlord about the outrageous $1,000. I spoke with the owner today and he was unapologetic and claimed that this was fair pricing since the tech was in Wakefield (30 mins away) and it was an emergency call. BEWARE of price gouging by Master Chimney Sweepers.

The service provided by Manny and his crew was absolutely first rate in every respect. They…read morereplaced the roof on our garage, installed gutters, and cleaned the gutters on our house. Manny updated estimates as needed. There were no surprises. The crew's work was excellent, and their clean up every evening and at the conclusion of the job was great. They exceeded all our expectations. We highly recommend them.

Manny Gutter Services repaired a 30 ' gutter on a 3 story building including removing old gutter,…read morereplacing and building out faulty fascia, installing new gutter. His guys were on time, knew what they were doing, did a great job. Price was reasonable, Manny was easy to work with, and kept in touch before and during work being done. I would absolutely recommend Manny and his crew for any gutter work you might need.

The manager, Greg, was great! I found him polite, clear and responsive- and prompt in his…read morecommunication when answering my many inquiries while we narrowed down our choice. Ultimately, we chose the Escape 35. It's beautiful and toasty. We used our own contractors for gas lines and electric which was the only glitch in the process, but I worked through it and we love our new insert.

Never used them before. I now have had a gas insert fireplace for many years now. Our fireplace…read morewas cleaned when the gas insert was installed by Sunline, who are no longer in business. They used to be on route one and were wonderful to deal with.