This is the firs time around that I buy a used car. I was very tentative about what I was buying. A friend referred me and I was lucky enough to meet Lucas. He walked us through the process step by step and answered all our questions. Lucas made our buying experience very comfortable and easy. We got the car we wanted and for a great price. Thank you so much for everything. read more

My experience at Mr Bill motor company was nothing all like I expected I purchased a vehicle there within 2 weeks it started giving me problems took it to the shop was called to pick it up two days later back in the shop been there ever since almost 3 weeks now no I have Uber and lifted back and forth to work it has broken me I am very disappointed with this read more

I will never buy a car from here again!! The vehicle had nothing but issues from day one and could never get the real issues resolved. Then once you hit certain mileage they just don't care. you have to pay for all the repairs even though they sold you a lemon of a car. I will NEVER recommend this dealer to anyone. Everyone is so rude and disrespectful. read more

DO NOT USE THIS CAR LOT!!!! The whole staff is a joke there! Roxanne is so damn rude, the other girls never have a clue what to do, the service department can never help you and when they do their so called repairs, they return your car worse than it already was and they can NEVER explain exactly what was done to so call fix the vehicle. The whole place is a JOKE! PLEASE GO SOMEWHERE ELSE! THIS PLACE DESERVES A FAT A** ZERO FOR THEIR RATINGS! read more

PLEASE!!! PLEASE!!! PLEASE!!! Check your VIN before buying here. They sell salvage & total loss titles and don't disclose this to you yet switch the Carfax paperwork. Billy is definitely dishonest and a fraud!!! No one wants to insure this rubbish that they sold me! read more

Mr Bill Motor Co - Carfax was switched and sealed in an envelope - Used Car Dealers Near Me - Arlington, Texas

brenda & roxanne are horrible, my daughter been with them for over a year, my daughter called me crying stating brenda cancelled her payment and when she called they both refused her payment and when i called rebecca answered the pgone laughing,.i advised her my entire family have paid cars off with mr. bill, she said what that suppose to mean, my daugther was recently assaulted and was off from work and still manged to make her payments, i then talk to roxanne and told her that's not the way to talk to customers, she said oh well and that i can write a letter take a picture..these ladies caused my blood pressure to rise..i do not recommend mr. bill motor company due to his rude staff, i told my daughter i rather her do a voluntary before paying anything, i aldo reported this to bbb read more

Great company to get a car with. I am on my 2nd vehicle and have had great service from multiple employees. Belinda, Araceli, and Billy are amazing but there is one person and her name is BRENDA, she is the most disrespectful employee ever . Not only was she being petty and placed me on hold for 7 mins cause she said she does have all day to mess with me only because she would not slow down and realize she gave me the incorrect email to begin with. She tries to use collection tactics that are very early stage collections tactics . She does need to be retrained or actually just let go over all. And to top it off I also work in collections with many years of experience over her and it amazes me how she thought she knew what she was talking about . What a joke of an employee read more

All that they promise its BS ok they need to address that customers with repo history can't get a car unless you pay them a higher sum of money down? Asking me $3500-$4000 for 2016 or whatever year they have on the lot? Really!!! just because i had a repo due to when coviid19 struck and everything closed and got lay off....I am taking my business elsewhere, read more

First of all Belinda is very unprofessional and rude. My husband has never missed a payment, she called and immediately tried to over talk him. And then finally stated the car ppl charged HIM wrong and was apologizing. Rude ass! He will be paying off his car soon and we will not return read more

mr.bills has a new owner. i have had my car for 4 months, i've taken it to them 3x for break issues. i've told them over and over it wasn't fix. i took it in the 4x and the ma. fixed it. mr.bills is now telling me to pay because i've driven to many miles. if it was a different issue i would say ok, i need to pay, put that's not the case. run don't walk away go to a different dealer. read more

Roxanne at the window is bad for business. Extremely rude when getting my things from that busted up Hyundai they had to come get from it getting stolen twice! I almost slapped the fat ass hoe. read more

They sold my daughter a piece of crap of a car. She returned the car, but the manager, Matt, was rude and making unnecessary comments to my daughter. I was on the phone when he was making the comments. When I asked for the corporate number, he claimed he was in charge. He was his own boss, but later said he would have talk to finance about giving her back her down payment. He was talking in circles and made no sense. If he is in charge, he can tell finance to refund the money. This dealership takes advantage of people's circumstances and situations. AVOID THIS PLACE!! read more

I am on my third car with this company and usually everyone is so respectful. For the last 2 car notes, I noticed the amount was $50 more was being charged. Turns out even though I have had full coverage on my car and never missed a payment, they decided to add their own coverage. My father's health is declining rapidly so it wasn't my priority. I called and spoke to Hercienda who's suppose to be the manager or something there. The attitude was unacceptable and disgraceful. She placed blame on me while I'm looking at the emails with my insurance info I sent a few times to Matt King. She said she would get back to me when she feels like it and hung up the phone. I called back because I was ripped off straight up and she said the line went dead. I have never experienced such ill mannered, unprofessional behavior and never from someone with the title manager. I'll be looking elsewhere for a car. It's the Kia Soul btw. Ally is the best though. read more

When i went to Mr. Bill to buy a automobile i was helped by Mr. Lucas. He helped me buy answering my questions, not trying to push a car on me. he was honestly looking to make sure i was happy and he was able to meet all my requirements. Thanks again Lucas!! read more

I still can't believe I'm the owner of a car again. Life literally knocked me down and I lost my car in my divorce. Having gone to other dealerships and being turned down, I came to Mr Bill Motor Co. Eric was fantastic through the entire process and I was out with a car in no time. If you work with them, they will work with you. Best group of sales people and associates. Tell them Krista Carmichael refereed you!! read more

I purchased my vehicle on Sept 29 and two days ago my alternator goes out I call the car lot and they gave me the biggest runaround assuring once you purchase that if anything goes wrong they will fix it.. my car still stuck in the drive way bottom line I will not recommend because of the treatment read more

At one point, I would have given Mr. Bill a high rating. However, after my last experience that has completely changed. I have done business with Mr. Bill for years and bought several cars from them. We always paid on time, every time. PERFECT credit with them. never missed a single payment ... ever. My husband and I recently fell on hard times, and had some issues with bills due to the loss of my husbands job. When my husband gained a new job we needed to get a second car so he could actually get to his job in a reliable vehicle. We called Mr. Bill knowing that we had established excellent credit with them directly. My husband called and the sales person told him ... come in, you are approved. You can purchase anything you want on the lot; we have you covered. After getting there, the car we were wanting was marked up WAY over Kelly Blue Book and they were wanting more than we could afford for a down payment. So we discussed other options for a less down payment, in a price we could afford. We looked at several options. They told us what we could get for the down payment we could afford, yet every one of those they kept telling us no. Even though they said they didn't even look at our credit report, and they were taking in our excellent credit with their company. I have never had such a problem getting a car from them in the past. I could walk in, pick what I wanted and leave that day with a a car and they KNEW I would make every payment on time, every time. They made us feel like low life people. We left there completely humiliated. We received a letter in the mail yesterday denying us the ability to purchase a car. Shame on you Mr. Bill for not helping out good people who fell on hard times and now finally gainfully employed and working to build their life back up. You were supposed to help people like that. Instead you turned away a long time faithful customer. Don't worry, I will let everyone know how you do business. Just remember, a happy customer rarely tells anyone... and unhappy customer tells everyone !!! Just to think, if we had drove away in a car that we were happy with, I would have posted an amazingly wonderful review for you. What a shame !!! Sincerely, A disappointed, humiliated, EX Faithful Customer. read more

Let me start off by admitting that I don't like sales people at all, Mr. Lucas was an easy sales person to deal with let me take my time and make my choice of what car i wanted to purchase. Compared to the other pushy sales people you have there hands down Mr. Lucas is your guy thanks again for all your help with my car. read more

I received my car from here and the salesman who sold me my car was awesome "Benito" but after receiving my car I noticed some gum in my back door and some scratches as well as some minor dents... Benito was awesome once again and was going to remove the damages but I believe he doesn't work there anymore because I have not seen him at all and I haven't been able to get that work done! As well as the customer service freaking sucks when they are trying to get the car note money! They harass you everyday even if you are dealing with a tragic situation they don't care and they kick you out of your portal pay account if you don't pay them in a timely matter because they want you to call instead of paying online! I'm beyond tired of the unprofessionalism seriously!!!! read more

I bought a Kia Sorento from this place about a year ago. Since then I had to replace the alternator, the drive line parts went out 6 months ago and still trying to get them fixed I have no AC it was southern engineered to con someone, me, to buy the vehicle, $2000 to replace the entire system. If you pay your bill on time you will be penalized by your note being sold to a finance company United Acceptance Corporation, that charges you $35 to make your payment from a money wire company or you can mail in a money order. I would never buy or recommend this place to anyone but an enemy. read more

Do not buy a car from them!!!!!! The worse customer service I have ever experience!!! I bought a 2012 Nissan Versa from this dealership. I have never been treated with such disrespect in my life from the car salesperson (Jaime), manager (Mark) and the clerk. This is the most unprofessional company I have ever came across. I have had several problems with my car (paint job & battery) since I bought it less then a month ago, and because I voice my concerns I get altitude & disrespect. I been up there at lease four time since I bought my car 04/19/15 and every time I leave I am so upset to the point of tears. I recently went in Monday to sign my title paper work and get treated like trash by the clerk for no reason, never once had I spoken to this lady. The sad part is that you can not speak to anyone there about your issues because even the managers (Mark) can careless. He was very rude and condescending. I feel so frustrated to be stuck with the car I bought from this people and still have to deal with them! I don't understand how they are still in business. IF YOU LIVE IN ARLINGTON AND LOOKING FOR A CAR I RECOMMENT STADIUM AUTO. I HAD A GREAT EXPEREINCE BUYING MY FIRST CAR FROM THEM!!! read more

I purchased a car from this company a year ago 3/23/2018. I bought a Chrysler 200. from day one I had nothing but issues with this car and this car lot made all kind of fake promises that they were going to fix this issues with the vehicle. everytime I called them to see when I can get the issues fixed it was some issue, one day I took the car to the dealership and to see if they could get the ball rolling on the repairs which was sway bar links and a airbag light that been on since the 2nd week of me buying the car and they told me that they lost the paperwork saying they were going to fix the car. all they could say was I could have them fix the car but I would have to pay for the repairs.. I advised they guy of why would I pay for issues that were preexisting?? well to make a long story short.. I will now be returning this piece of crap back to them.. I refuse to make this dealership rich off me.. please if you buy a car from them make sure u get the car checked and if any issues with it make sure u get something in writing saying they will fix it and make sure you take a copy.. this dealership is crooks.... I'm so glad I'm done with them... I'm going to enjoy my new Mercedes benz S550 anyway! read more