Took a day off work waiting for technicians to service our HVAC system. They were initially…read moresupposed to arrive on a Wednesday at 9:00 AM but contacted us saying they ran into issues servicing another customer and they wouldn't be here until 1:00 PM. They later called to reschedule the appt time to Friday morning because their truck broke down. Friday morning we were contacted saying they would be late because of an issue while servicing another customer. By this time, we have decided that this is not a business relationship we want to pursue, so contacted Susan to cancel the appt. She stated they were on their way and would be here soon. About an hour or more later, we received a call from the technician saying they would be able to come in another 50 minutes. We advised him that we had already canceled via Susan. We chose this business because it is in our local area and they have good reviews. Needless to say, we're disappointed.

Received several quotes to replace our primary HVAC system in the house. Ultimately went with…read moreBlythewood Heating and Air for two reasons. First, I was looking for a new company because I was very unhappy with the one we'd been using. Second, they were able to provide a great customer experience beginning with the service call, Nicholas in sales, and the installation team. Everything was done as promised, when promised. They showed up on time and were professional, courteous, and friendly. We are very pleased and would recommend them to anyone needing service or unhappy with their current service provider.

my HVAC unit simply stopped working completely. I called who has been my service provider for a…read morevery long time. I actually used my prior to him starting his own and have never had a problem. Mike came out and looked at my unit. We checked to see exactly how old the thing was. It was a a lot of Kareem Arun, but it had been registered at the time it was installed. It was eight years into a 10 year warranty and I told him to fix it. It was the air compressor and the refrigerator coil. Mike said if that was what he wanted him to do what he would do so he was unable at first to obtain a replacement for the air compressor. They wanted him to go to the place that he purchased the unit in the first place and they didn't have one for him to put in. I lived in South Carolina most of my life, but I have not air conditioner in a very long time, I very quickly became extremely unhappy with the fact that I did not have air-conditioning. Mike went out and bought a small unit they put it in while he was still hunting for the replacement parts. It cooled my bedroom down enough so I could sleep in the cats could sleep. My unit has now been fixed had ended up having to factory itself told them that I couldn't find the and that nobody in town meant to one told her her my serial number gave her Mike's name and contact . She actually called Mike when I called him after I got off the phone with her I called Mike to tell her what she said that this is what he needed to do, and while he was talking to me, he got a message from her. He and two of his young man came over. They took out the piece that he had already part four and they started putting that one in while he went to pick up the one that was getting shipped in by now. Have a cool house again like I said been a long time since I've been without air-conditioning I would give Mike a five star review the things that went wrong during that repair not his fault. Mike comes over and checks my unit out twice a year to be sure that everything is working it should be. I cannot think of anything that he could do that would improve his record or his work ethic he has always gone above and beyond. He actually serviced my parents prior to me needing an air-conditioning put in because of the time I hadn't this on I Mike five star review and recommend him to anyone without any hesitation at all.

I contacted Freedom A/C early in the morning when my furnace stopped working. They were out here…read morefirst thing and got it fixed in no time. Very knowledgeable technician, honest and thorough. Fair price for the value of the service. Highly Recommend!

This is the HVAC company you are looking for! We replaced our 34 year-old 5-ton split system…read moreincluding all duct work in one day! Technician Jeremy T. diagnosed our dead system and assisted with our new system selection as well as getting things tweaked at the end of the job. Mr. Martinez and his crew were unbelievable workers doing excellent quality work and placing our new furnace in a much better location for service within our crawlspace, plus they do some beautiful duct work. Not one shred of fiberglass or debris was left after their cleanup. On the administrative end, Mary and Rhonda provided the best support imaginable with fast information, quotations, rebate support, and financing. In person, on the phone, or by email, they are a pleasure to work with. Thank you, E.F. Martin! Horace W.

Company tried to double-bill for service that was completed months ago and paid at the time of…read moreservice. If you use these guys, keep good records and bank copies of checks. What makes this worse is that this is the second attempt to double-bill in a six-month span. As for the service itself, it was so-so, and expensive. The problem was not corrected and another HVAC firm was called in to complete the job.

It was a very trying time for both Kaminer and ourselves , but they were very diligent and kept on…read moresearching for what the problem was. We are very thankful to do business with them as they are very professional and knowledgeable.. Thank you Michael and all the other techs

What went well? Everything! The work crews were punctual, efficient and courteous! The equipment…read moreappears efficient. The work was done on time as promised.

Very quick to come out and service a old heater unit. They were very helpful in fixing past…read morerepairmen's mistakes and sending me pictures/a detailed description of the problems. I also liked they did not try to sell me on purchasing a new unit. I saved their phone number and will definitely use them again!

My house thermostat had been climbing all wrek: We had children and granddaughters coming the next…read moreday. Company set us up for the hour following our call. Responsive and prompt. Technician was knowledgeable and diagnosed my HVAC pack rapidly. Having succeeded in fixing our pack, he explained what he'd done. AC worked right away. In 15 hours the house had dropped 12 degrees. Very oleasant and f

Update July 21- My unit is working!!!! Stellar job and…read moreexcellent customer service. Highly recommend Update July 17- It's been a week since I first called. This past Wednesday the leak test was done. Freon has leaked into the pan. I was told the coil would be ordered and they would call with a time to replace. I called this morning to follow up on repair and was advised the local Lennox dealer has a shortage. The owner said he was working on it and would call me around lunch time. I called on a Thursday to schedule routine maintenance on our units. By Friday night our downstairs unit decided to go crazy! I was able to text to se if I could be seen sooner and they came out then next day. Ryan drew a diagram to explain the unit, service in attic and how it works. From there he explained what he suspects is my issue and the plan. He was able to "bandaid" my issue and will be back this week to do an official leak test. I feel confident in this company and like they value customer satisfaction. I was not charged for my visit today and the refill on Freon til they come back. I was so thankful they made the time to fit me Into their schedule on short notice. I highly recommend this company. I will update my review once all diagnostics and work is complett

To be called "rescue" is a lie when you can't fit in an appointment within 48hrs with 95+ degree…read moretemperatures.

I won't call anyone else! Came home to a 84 degree house at 4:30 pm. They had me up and running by…read more6:15. Kenny is a great technician! Thanks!!

I am in West Columbia, SC not San Francisco, California…read more This is a copy of my review left on Google .... Edited to add ... Here it is 2 years later and you still haven't completed the job that I already paid you to do! I have , since gone out and found a more reliable HVAC company. As for voice mail messages, the only messages I received were the ones asking if I wanted to renew the yearly service agreement, and I still have them! ---------------------------------------------------------------------------------------------- Original post ... Mack Heating & Cooling installed our system in 2016 and we have always had great service until recently. I paid for the Yearly Service Agreement in 2023. A technician visited on 02/07/2023 and did everything except he was "unable to run heat mode at this time." It was noted on the invoice the technician "Will need to stop back by to verify refrigerant levels and initiate defrost mode" they never did! Honestly I forget all about until I received a call from MACK, I wanted to check my records so I let it go to voice mail. A week later (03/29/2024) Mack called again asking if I wanted to renew the yearly service agreement and when I pointed out that they never returned to complete the previous service call all she said was "That's on us". She made no mention of sending a tech out, only asking if I wanted to renew the yearly service agreement. She repeated "That's on us" several times but never tried to resolve the issue. Invoice Number 13140-1 Edited to reply to response ... Yes you did call and leave voice mail messages. They were to see if I wanted to renew the yearly service agreement. No one ever called to schedule the return visit to "verify refrigerant levels and initiate defrost mode" ... and you still haven't completed the service for which I already paid you to do! MACK's reply ... Mack Heating & Cooling, Inc. (Owner) 11 months ago We are very sorry you did not receive the follow visit to check refrigerant levels. We tried to call and left 3 voice mails after the 2nd pm visit in 2023. We always strive to give the best service to our customers.

We called Krantz Kooling and Heating to take a look at our HVAC which had been cycling on and off…read more The technician performed the complete inspection and diagnostics of the HVAC system. He diagnosed the problem and we made a plan for how to fix it. He also gave me some great suggestions for how I could get more life out of my system. Great call. Very prepared and well trained technician. Thanks Krantz!

We have had Krantz as our preventative maintenance service for almost two years now. We had a…read moreBi-annual contract set up. There were multiple times I had to call to have them come out and service as they were behind on our contract, on top of that they never walked staff through regular monthly repair information. I was told on the phone today that filters should be replaced every month, they only service the filters on the time scheduled for a bi-annual check. They do not send a reminder or share best practices for getting this done for us (not the HVAC professionals) who are supposedly just supposed to know how this is done and what is needed of 60 ton units. We pay people for their expertise for a reason. On top of that they wanted a $100 per unit that needed to be looked at (our business has 8). The unit that is currently down is our main unit which they had "checked". They left the belts out of the unit on top of the roof, and kept the motor running after sending a quote via email for just belt repair, which there was no response to due to change in ownership, which they were told after resigning our contract and sharing new ownership contact information. This caused the transformer to blow, which we now have to repair on top of replacing the belts they removed and never once reached out to us asking to confirm this information or if we wanted to be serviced for this project. They left it to deteriorate. The last time we were serviced was 6 months ago meaning we were due for a bi-annual inspection and no one was sent to take care of this. I called another company who came out today and showed me photos of each unit, and the unit at hand that had the issue, which Krantz last touched. They walked me through everything I needed to know and let me know they also do monthly preventative maintenance options if need be. It is a shame that a business who's job is specifically HVAC could be so careless to let this happen and show no form of remorse or concern when the issue was addressed being argumentative on the phone because they sent an email in December (to the wrong ownership). Funny because when we spoke in February to finish off the invoice, Unit 1 was never mentioned, or the repairs they said they sent a quote on. In the two years we have been with them we already spent 20k on repairs. Sad. Anyway look for another business especially if it is for commercial work. Otherwise you will be spending a lot of money in the long run.