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    Cool Flow Heating & Air

    5.0 (3 reviews)

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    Service Experts Columbia

    Service Experts Columbia

    (52 reviews)

    This is a real and very honest review. My family was a very loyal customer to this company for over…read more10+ years. In the beginning they cared about their customers. As time passed they shifted to what they can sell you. My family is military so we wanted to use a company we thought we could rely on as when called to duty an AC/HEAT issue is not something we wish to worry about. We bought a brand new unit from this company and upon initial install it was installed incorrectly. We were patient as techs were in and out of our home almost 3-4 times a month for years with a new born baby. Each time a tech came the problem never matched what the other stated. Again, we are serving our country so the amount of times stated were from us taking time off to fix issues. We bought everything they suggested to fix issues and still never enjoyed unit. Now, three days before warranty is up they state we have a leak and it must be replaced. We had our unit serviced every month including all the additional times they were out to fix original issues from install. As a family and Service members we ask that you do use this company. We trusted them to fix issues that were never resolved as we were patient with them, only to be told warranty is up and we can pay them for a new unit.

    We had a guy come here to check our broken AC, assessed the problem and then lied about ordering…read morethe part needed to fix it. Supposed to come back today, no call no show. Don't play with people like this in the middle of summer. $900 service. Whoever that guy is ought to be fired. Shameful.

    Cool Flow Heating & Air - hvac - Updated October 2026

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