Easily the best HAC company I've ever dealt with. We had furnace problems and had another company come out and give us a diagnostic, for which they charged a fee, but gave us a quote for the work we'd need done, which included (for various reasons) a full A/C unit replacement. We balked at their price, and decided to shop around. Boy are we glad we did!
Kaminer was one of the companies we shopped, and not only did their tech, Brian, quote us $400 less than the original price, but he was extraordinarily friendly, personable, and candid. He stayed much longer than we expected, checking every single facet of our system, which would normally indicate he was hunting things to tack on to the repair costs, but he didn't. He simply mentioned that our ducting and furnace were both in excellent shape, and that we didn't need anything more than what we were originally quoted done. He was very quick to show us all of his personal and Kaminer's business qualifications and certifications, as well as background checks on all their techs.
The techs who did the install did so quickly, and were also generally friendly. They were very professional, and stayed well out of the way, even in a small house. The job took an hour more than they'd expected, and the head tech apologized profusely, even though I hadn't expected it to take as little time as it did! They were clean, personable, polite, and were eager to show off the exceptional job they did. The tech even showed me exactly what had been causing our problem in the first place (a completely clogged A/C coil due to poor filtration).
Later, when Brian returned for a walkthrough to ensure the job had been done correctly (a service I didn't even know they provided), I gushed about the quality of the workmanship and mentioned that HAC filters seem to be very expensive where I had gotten them. He told me in no uncertain terms that I should not have to pay more than $20 a year for all the filters I'd need, and told me what to get and where. I then mentioned that the financing I'd signed up for with them through Wells Fargo (a terrible bank to work with, in my experience so far) had not been set up properly. He IMMEDIATELY got on his cell phone and spoke with Kaminer's financial person, who IMMEDIATELY put in the paperwork to get the problem fixed. Wow!
Now, some weeks later, as Wells Fargo is continuing to give me the runaround and dragging their feet, I have since spoken with Christy, who assured me she would personally contact them today and get to the bottom of it before calling me back with the results. This is customer service like I have never experienced before. I wish they did more than just HAC, because I want to use them for everything!
To seal the deal, after all was said and done, we received TWO separate thank you notes, one from our original tech, and one from the owner of the company. One even included a small gift card as an additional thank you! Are you kidding me?
We'll be working with Kaminer for everything HAC as long as we can, and will absolutely be encouraging our friends to do the same. read more
