Extremely disappointed with Fix it Auto. Brought my car in right after my December accident for…read morewhat I thought would be routine repairs. They took possession and started the process but provided zero meaningful updates for months--no progress reports, no calls returned promptly, nothing. I had to chase them repeatedly just to get basic info. After all this waiting, they finally said it's a total loss. Why wasn't this assessed much earlier? The poor communication and long hold on my vehicle made an already bad situation much worse, costing me time, money, and peace of mind. Avoid this shop if you value clear, timely communication--there are better options out there."

From my first phone call to Fix auto I knew I was selecting the right place. Friendly and…read moreefficient front office made me confident in their customer service. That theme carried over to the repairs of my vehicle. The text updates from Kevin keep me in the loop and aware of what was going on as the parts & repairs progressed. Kevin took great care of getting the right parts for my car and worked closely with the insurance company to get them approved. The repair was perfect! I have a Tesla and the parts and insurance approval can be difficult at best, but it was all handled by Fix Auto. I have had other experiences with body shops (over 40 years of driving), the communication from Fix Auto far exceeded any other shop I have had experience with! I was kept up to date without having to ask. Kevin would send text messages as parts arrived, insurance approved repairs, etc. It was great! The front office staff was excellent, I wish I could remember all of their names to call them out individually! I highly recommend Fix Auto

my brother's MB Sprinter Van driver side fixed-window shattered spontaneously when he was at a…read moreNational Monument, without good internet services,we briefly texted, gave him MB-Tucson & Tony's glass info. 3 days after, MB received his window. the day he drove 150 miles toward Tony's, a rock hit cracked his windshields, lucky or not? Tucson MB had parts can ship to Tony's in the same day. Special Special thanks to Tony's glass- Hiram, a fine young man-our "HERO", he make A very special arrangements to get this long hours repaired work done, also truly appreciated & thanks to his repair teams. about Hiram, we not only appreciated his professional skills, his generosity, his kindness and super caring personality , gave Hiram "2 thumbs up", again, you shine Tony's glass.

They repaired my windshield and it seemed ok, but a couple months later, the moldings on both sides…read moreof the windshield flew off while driving down the interstate, even though they replaced the clips and we paid for new clips. We have been calling them multiple times over the past month, and they keep blaming it on not having the parts. They frequently don't return calls either and make excuses when we call back. We went to the Honda dealership yesterday and now today; they supposedly have the parts to fix it.

I was getting ready to sell my car and on a recent drive took a rock to the center of the…read morewindshield. I called my Insurer, State Farm, about it on a Friday afternoon and Express Auto Glass had it expertly replaced by 10:00 am on a Saturday morning! Kudos to Pete at Express Auto Glass! Highly recommend.

They do amazing work bar none, hands down one of the best in town if anything the best in town,…read morelove these guys warm and family oriented, plus they get the job done with a warm smile, they are here to stay!!!!

Had lots of issues getting glass for my rare Saab, and the seller only wanted a Saab dealer to…read moreinstall. My Saab dealer subcontracted the work to American & Foreign Auto Glass on the southside. It is a small gravel lot. It looks a little rough, but they were extremely friendly and were very careful in transporting my glass from the Saab location. I had an appointment the day after the glass arrived. Drop off was easy and they had it done within 3 hours. This was great for a last minute appointment. They also do other glass repair and tinting Very satisfied with the work.

Very impressive service here, customer-centered, honest and reliable. After completing my…read morewindshield repair competently and for a reasonable cost, Brian remembered the details of my repairs when I needed to call back for a follow up detail. They fully stood by their work and addressed the lingering detail at no cost to me, no questions asked. This family-owned shop is very no frills. But everything was dependable, reasonable & trustworthy.

These guys are great everything from the start to finish. Within 24 hours of me sending the Vin…read morenumber they had my window installed. Best price in town too. No need to get other quotes just go straight to these guys.

Normally, I go with Safelite auto glass, but apparently, whoever runs the Safelite auto glass…read morecompany here in Tucson is an idiot. I've never had a bad experience till I came to Tucson and I was warned by my insurance company that they've had bad results with Safelite auto glass so when Safelite auto glass didn't show up, I called their office. They hung up on me seven times and they never showed up for the repairs four days later They tried to show up and do the job. I told them no you no showed me you hung up on me so I went with Shelby auto glass, which is who was originally recommended by my insurance agent. They called me back immediately. They set me up an appointment. They made sure they had the equipment in stock. They worked around my schedule and the guy showed up kind, courteous no mess. Did a perfect job in a very short amount of time. I highly recommend Shelby auto glass now and definitely they are five stars all the way that's how a company is supposed to be run.

Wisecrack sent a repairman (Ati) to my house to repair a star break crack in my windshield at no…read moreextra charge. He was polite, efficient and explained in detail what might happen to this type of crack. Would use them again!

I needed a new front windshield and it's not like the old days. The process is much better. After a…read morequick phone call to my insurance company and a scheduled appointment for the replacement. I was set to go forward. The owner, George met us in the parking lot, explained the processes and within a few short hours the job was done. The professional installation was flawless, and I have not had a problem thus far. I can't speak of the cost because my insurance company covered the cost.

Wife at some time got a rock to her windshield and 2 weeks ago she went out to garage and found a…read morehuge crack. Called insurance company the company they wanted us to use said 2 weeks to get us in. Star had us an appointment that week. Technician came to the house he was kind knowledgeable and efficient. No hassle arrived when he was supposed to and had identification. Will be using them for our future glass needs

Pretty easy review. Called and had an appointment 'window' given to me. Was home during the…read more'window' of time. Nobody showed. Nobody called. No thanks!

Northwest was one of the options for windshield replacement that my car insurance offered (by the…read moreway if you're in AZ, and have comprehensive coverage, you likely won't pay a dime for windshield replacement due to AZ law!!). So, I decided to give Northwest a try and was super pleased with my experience! Not only were they quick to get me scheduled, it was easy to schedule by texting a REAL person from their team that replied quickly (it was hard to pick up calls during my work hours so I appreciate this option). Additionally, they came to my workplace and followed my company policy for being on property and got the job done in under an hour while I was working. I've been driving with the new windshield for like 2 months and it is fantastic! No issues and Northwest communicated with my insurance so I didn't have to do anything else following their servicing! I honestly can't recommend them enough!! (My Partner was only given the option to use Safelite.. they broke his rearview mirror and over a month later he is still trying to get them to replace it. So save yourself that kind of hassle!!).

While I was getting my car repaired from hail damage, Northwest Auto Glass was recommended for the…read morenecessary windshield replacement. They quickly replaced my windshield while the car was at the body shop. The work is top notch and the new windshield looks identical to the original one; and the price was over 25% lower than the national brand. Highly recommended.