1. Northwest Auto Glass

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Tucson, AZ

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Northwest Auto Glass

5.0 (14 reviews)
Open • 8:00 am - 5:00 pm

Services - Northwest Auto Glass

Auto mirror repair

Auto mirror replacement

Auto window repair

Northwest Auto Glass Photos

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Recommended Reviews - Northwest Auto Glass

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1 month ago

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6 years ago

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5 years ago

Thank for you Matt for taking my windshield to the tint shop and then installing it. Greatly appreciate it!

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Review Highlights - Northwest Auto Glass

“Matt replaced the widshield on my '05 Porsche and I could not be more impressed with his service and skills”

Mentioned in 8 reviews

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Safelite

Safelite

(115 reviews)

Used for my windshield replacement. Easy to schedule, they came right to my house and all work was…read moreperformed perfectly in my driveway!

I chose Safelite because they were recommended through Progressive and my windshield replacement…read morewas covered under my full glass coverage. What should have been a fairly simple process turned into a a huge headache with me not having my car for a week, and then having to go somewhere else. Originally when I dropped off the car I was told it should be a few hours. I didn't hear anything towards the end of the day. I tried both the shop's direct number and Safelite's nationwide customer service number, and I could not reach an actual person through either one. I was repeatedly routed through automated/AI menus without ever reaching someone who could tell me the status of my car. One time I was sent through menus for more than 5 minutes, only to have the call disconnected on me by the system. With closing time approaching, I finally drove over to the shop to find out what was going on. Safelite initially installed an aftermarket windshield in my Mercedes and then was unable to successfully recalibrate the vehicle's camera/driver-assistance system. Safelite had not been able to complete the calibration that day. I was told they needed more time, but instead of keeping the vehicle and continuing to work on it, they wanted me to take it home, sign paperwork waiving their liability, and bring it back two days later. I was told the shop manager had said they were too busy to work on it the following day. The car remained with them while they tried to resolve the issue (a week.) The receptionist was unhelpful and argumentative. The driver-assistance system had not been calibrated, yet I was being asked to accept the vehicle anyway and release Safelite from responsibility for the unresolved issue. There was also some suggestion that the calibration problem might somehow correct itself, which did not inspire confidence. This frustration was bad enough, but the Instead of leaving with a completed repair, I ended up having to arrange additional service with the dealership and pay for that service upfront with the promise that Safelite would reimburse me, once I completed and submitted the correct paperwork. 100% do not recommend this shop or company.

Northwest Auto Glass - autoglass - Updated October 2026

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