I had a crack in my basement wall that was letting in water every time it rained. I contacted Real…read moreSeal, and from start to finish, they were amazing to work with! The team was professional, explained the whole process clearly, and showed up right on time. They sealed the crack quickly and neatly. If you need any foundation or waterproofing work, I'd definitely recommend Real Seal.

I regret having to post this because Real Seal has done good work in the past, but unfortunately…read morethis experience was different. I called them about water intrusion into our ground level bedroom. They diagnosed the water issue as two foundation cracks and charged $1,700 for the repair plus a $250 overtime fee. The work was completed and done satisfactorily, but the actual source turned out to be a leaking water heater not the cracks. Yes, the repairs could be considered necessary in the long run, but there was no need to expedite this repair. Their recommendation was an educated guess rather than a proper diagnostic process to ensure the two cracks were the actual source of water intrusion. I was trusting their professional service to provide an accurate diagnostic. When I requested a refund of the overtime fee only (given the cracks were not actively leaking) and a goodwill discount (given the damages I incurred due to time wasted, since this was not actually the problem), they offered to remove a $100 late payment fee I didn't even know existed and a $50 goodwill discount. The offer is something, but it fell short, especially because the director was curt and seemed more interested in closing out the conversation than actually resolving a legitimate complaint. Get a second opinion before agreeing to any foundation work. EDITED IN RESPONSE TO COMPANY DOUBLING DOWN... I appreciate the response but I would like to expand on a few of the comments made. While Saturday was accommodating, it was only necessary due to the incorrect diagnosis. Your team tried to schedule me a week and a half out. I asked if they could do better. Your team then offered Saturday. It wasn't for my convenience, it was a necessity as a result of your diagnosis. My walls were supposedly actively leaking water, of course I wanted this done as soon as possible. If this was correctly diagnosed, I could've had the cracks repaired anytime. Additionally, you specifically told me on the phone, this $250 fee was directly for a technician's overtime, which in your words, "is why you cannot refund it." Not a standard Saturday service fee, as you've now stated publicly. In regards to the $100 late payment fee, while it may be outlined in the contract, a courtesy reminder would have been appropriate given I was not onsite for the repair and never received a final invoice on the day of service. How was I expected to pay within the terms without ever receiving a bill? Your response also confirms my original review. Your diagnosis was based on another company's assessment rather than your own independent verification. A proper diagnostic process would have verified that water was NOT actually entering through the cracks. Yes, the cracks were there, but no, they were not actively leaking. Hence my request to remove the "service fee." I hired you to stop the water intrusion, not simply repair my foundation. The water heater was the actual source.

Very professional and thorough team from the intial visit, to work performed, to final payment…read morearrangements. Wojtek was very quick to respond and provided very reasonable pricing for the work performed. His team came when promised and performed tuckpointing repairs to various areas of our home, chimney repair, and brick replacement. Would definitely recommend this company to anyone needing these services.

Great people to work with. High quality work on our brick house, at fair prices. Highly recommend!read more

I had researched quite a few companies before I decided to reach out to Ryan Lesak at Forever Dry…read moreBasement Waterproofing. I wanted to avoid dealing with larger, well-known companies. Quite frankly, based on past experiences with contractors, I didn't want to deal with sales people. People whose only job is to sell and aren't responsible for performing the actual work themselves. Salespeople are more interested in up charging and selling things you don't need in order to over-inflate the invoice and possibly earn a bigger commission. I prefer working with smaller, local companies that are honest and have a great reputation. That is what prompted me to reach out to this company. My experience working with Ryan Lesak at Forever Dry was wonderful. I can't say enough good things about his company. He was on-time for his appointment, super friendly, genuine and extremely knowledgeable. Not to mention, before the visit he spent 30 minutes on the phone with me discussing the issue, thinking it may be a foundation issue, and providing sound advice regarding condo bylaws, real estate, etc. His father happens to be a real estate attorney. After spending time investigating the issue, which included cutting some dry wall and visiting my next door neighbors unit, Ryan discovered the seepage I was experiencing was a result of my next door neighbor, (connecting townhome unit), who had some long-standing issues that they didn't fix in a timely manner. Their hot water heater was leaking and the condenser on their AC unit was clogged. The constant flow of water on in their utility room floor was seeping into my basement. Unfortunately, I incurred damage to my unit as a result. Ryan recommended resources I can call (handyman & carpet repair) once my neighbor resolves their issues. Despite my constant insisting, Ryan refused to charge me for the visit. This is unheard of. Who does that these days? No one! My experience was extremely positive with this company. I will definitely refer this business to anyone needing waterproofing repair. I am grateful I found this company.

Responded to request came and gave fair estimate. I recommend always using small local companies..read more

Vince and the team were great. The technicians who handled the repairs were very informative--they…read moreshowed me all the issues and went above and beyond to make sure my water leak was fully resolved. The pricing was also very fair. Emi, thank you for making the payment process so easy. I really appreciate the excellent service.

Had a basement foundation crack. I dealt with Anthony (sales) & Omar did the work. Both were…read moreefficient & professional. Work was scheduled & done quickly. Their 5 reviews are correct!

We had a crack in our basement foundation, and before calling Home G Group, we got a few other…read morequotes. I'm so glad we did! Those 5-star reviews are absolutely deserved. Petar immediately made me feel confident he was recommending the most effective, cost-efficient solution. You can tell he really knows his stuff. Other companies were pushing more invasive (and much more expensive) options, but Petar kept it straightforward and practical. He completed the repair in under two hours (by himself!) which was genuinely impressive. On top of that, he's just a really kind person. Highly recommend!

Petar was great to work with. Very honest and willing to say was work does or doesn't need to be…read moredone. We asked him to give an estimate as part of a second opinion and could not have been more happy. He was willing to say no to things other companies said were needed and that meant a lot. The team and his communication was wonderful and we look forward to having him back out if needed in the future!

We called about our stairs they were in bad shape broken and hazardous. We needed our stairs done…read moreASAP they came out quoted and started the repairs I was blown away with how beautiful they came out. Great job and affordable

Super responsive, honest estimates without any up-selling, and quality workmanship done on time…read more They even threw in some extra work free of charge because they felt it would be helpful after they began. I cannot recommend these guys enough!

Our condo building had Gralak repair some water damaged brick columns and some other masonry work…read more They were very thorough in The work that they performed and were always available for any questions I may have. Would highly recommend!

I hired Gralak to replace some basement windows and help me address overdue foundation brick…read moremaintenance. Rado was incredibly friendly and thorough and even had the generosity to come to my home twice to help me determine what work needed to be done. Honestly, he was a godsend after dealing with another masonry service that had nightmare communication skills. The quality of their work was excellent and I will definitely work with Gralak again.

Ken, reattached my front porch to the house. He went the extra mile and put in rebar. Making sure…read moremy porch would never fall off again. He is a hard working individual. I'm sure I will be calling him again soon.

Ken came out within 24-48 hours to a fill a few cracks in and around our foundation and fill a hole…read morethat we thought came from the downspout being broken and torrential rain. through inspection Ken informed us that it was possibly dug out by rodents. He is informative, fair and goes above and beyond for his clients and we were more than satisfied with his honest work, professionalism and reliability. I would recommend his services to others and really appreciate the job he did at our building. - A. & K. Williams

Sergiy and team are some of the most trustworthy contractors we've worked with! Their tuckpointing…read morequote was one of the best we received but we ultimately chose them based on reviews of their responsiveness and willingness to come back for any repairs. And I'm now glad to say we made the right choice. I contacted Sergiy this week about some cracks appearing and he called me within 1 minute of my message being sent. He came by in the next 2 days for repairs, which he explained was cracking due to a harsh winter/high winds. Overall we're super happy with Active Masonry and will hire them for any other work we have

I hired Active M & T to help us seal an unfinished window hole that the previous owner left behind…read more It was extremely cumbersome and bad for the overall insulation of our home. Not only was Sergiy responsive and polite, he also made sure to use the correct materials for our pre-1950s home. (Apparently there are different types of mortar! :) The quoting process was quick and easy, and my experience on the day they came to do the job was great! They were gentle with the pets that live nearby, nondisruptive, orderly (they tidied up before leaving), and extremely capable and detail-oriented with their work. I was pleasantly surprised by the time-efficiency and ease of invoice/payment. I've worked with a few contractors since we bought our first home and I can honestly say this business is a gem. I can't recommend Sergiy and his team enough. Thank you again!