First, they tried to overcharge us for the truck - $250 instead of quoted $150, claiming the size of the truck was larger - no way, jose! Second, they tried to charge us mileage from-to Hampton, not just for the move itself -no way, jose!. Third, the job that should have taken 4-5 hours at the most, took 6.5 hours because they like to talk too much. Fourth, and I couldn't believe my ears when I heard them say, - aren't you buying us lunch? What? - I tipped you well, boys. Even if I haven't, - what a heck?!!! Not to mention that these people don't even have their own trucks - they rent a $40 Budget 24' truck and charge you $150 plus mileage.
Worst though was that things went missing after we started unpacking. Amazingly so, those MIAs were packed in the same boxes and bags. Although we didn't check the truck before movers left because the guys didn't appear the kind that steals other people's property, and so we can't prove they took it, but we don't have any guests, so I wonder how could our stuff so mysteriously disappear in thin air. Main office, of course, denied everything. Worst is that main office said they will call the police and file report for "harassing" them when we tried to resolve this outrageous issue. The guy at the office was also playing smart ass throwing fancy words around like libel and slander. LOL.
All in all, I wouldn't recommend these people for their lack of loyalty to customer, abuse of trust, inability to admit wrongdoing and rude main office staff. What I would certainly recommend - check the truck before paying movers and make sure you check the bill before signing it. Oh, almost forgot, they don't even have receipts on company letterhead - they handed me a pink receipt slip you can buy at Staples. For your own sake -stay away from Movers and Helpers and hire a reputable Moving company, not these amateurs. read more