My husband Mr. Anderson chose Mountain Vista to repair our cracked windshield on our Honda Element in December 2015. Scheduling and obtaining the quotes was no problem at all.
On the day of the install, the crew arrived about 20 minutes late and were polite about it. After the job was finished, they told us we could drive off in a couple of hours so we waited for the allocated time before driving off. When on the highway, something flew off the front of our car! We were shocked and pulled over when we could to inspect the damage.
A piece of plastic trim molding on one side of our windshield had flown off and it was sticky to touch, revealing that their crew had glued it back on installing of clipping it on. We were surprised to see this, as no one had mentioned to us that they had to glue on anything!
We pulled into an auto-shop that night and had someone make sure that this was an aesthetic issue and that we were road legal. We also took pictures of the car.
My husband got in touch with them the next day to let them know what happened. From what I understood, the previous windshield install left the trim in a state that they could not clip it in, so they had to break it off and glue it back on. There were a few back and forth phone calls, and they offered to order and replace the part if we paid for the clips (which was about $5-10). While it was strange that they wouldn't offer to cover the cost of those clips, since they never mentioned to us about having to glue on the trim, we didn't mind paying that cost to a small business and agreed to that. We waited for them to get back in touch with us.
We got a phone call back the following week- they were letting us know that they were still trying to source the part. My husband followed up a couple of times after, to no avail.
It is now the middle of March and we've left them a few voicemails and have not heard back from them since January. The other piece of trim also flew off last month! We debated whether to leave a review or not, and since they were not answering our calls nor responding to our voicemail over the last couple of months, we reluctantly decided to leave this review.
In conclusion, our windshield did get replaced and it is looking fine. The price was also a good deal. However, in the process of that, we lost the trims to the side of the car and it does not look pretty at all! The fact that they did not let us know about having to glue back the trim made me believe that the job could have been rushed. The service that we received afterwards was disappointing. As a supporter of small businesses, we were let down by their inability to fix the issue they created.
We will now have to order and replace the trim that was broken as a direct result of Mountain Vista replacing our windshield. While the total cost of those parts is minor, it was the lack of determination to fix a mistake they made that left a sour taste in our mouths. This is really unfortunate, and I hope that they will be able to take our feedback graciously. read more