They don't treat all employees the same. Some get barely any work. They go through and give all tip…read moretrips to their buddies. West Rutland garage. Very Unfair work environment. I'm not the only person who has had this problem. Many other employees have complained about this

Beware, beware, beware!!…read more My son had a a ticket for Burlington to Bennington on Sunday morning 1/7/2018 -- temperature was 15° below zero. Bus was scheduled to leave at 7:30am but he saw it drive off as he was walking to it at 7:25. I called the office to relate the story and request a refund for the ticket which had been purchased online in advance. The woman first claimed that the bus left on time (not true) and then said that "right on the ticket it says no refunds" (an unconscionable policy given the circumstances). Then she hung up on me. Don't know how these people look themselves in the mirror -- leaving people stranded in subzero temperatures. If you must use them DO NOT purchase an advance ticket. No matter what they do to you, you will not see a refund. Amtrak, Greyhound, hitchhiking, bicycle... anything but this sham of a transportation company.

I booked this service from Burtlngton Airport (BTV) to Jay Peak round trip. The driver met my group…read moreat the airport easily. He was great about communiucation with pending snow and picking up a few days later from Jay Peak. I would recommend Vermont Shuttle over the resort shuttle for more honest service.

We used Vermont Shuttle to travel from Burlington to Montreal and it couldn't have been easier…read more Elvis, our driver, was friendly, funny, and knowledgeable about Vermont and Montreal. The car was clean and spacious, the price was fair, and I would absolutely recommend this company.

Simply the best cab service I have had in a long time! Ameer is a true professional and is super…read morecourteous and a great conversationalist. Ameer made my journey so enjoyable with his hospitality and beautiful new car. Highly recommend Ameer when in Vermont for short or long distance service.

Riding with Luxury cab was a perfect travel experience! Ameer was not only on time (early!) but he…read morewas friendly and courteous and got me to my destination safely. The best part is that his car was immaculate and nicely decorated. And there was no smell of cologne which really bothers me. It felt as if he took a lot of care in making his vehicle a pleasant, relaxing atmosphere and experience. He was also very knowledgeable about the area and had great recommendations. Highly recommend!

I made an appointment 4 and 1/2 hours in advance to be picked up for a ride. When the time came I…read morehad to call to find out why the driver wasn't there and was told he would be 10 minutes late. He was closer to 20 minutes late. With no discount for waiting.

Our driver could not have given us a more positive experience. I lined up the ride from the airport…read morethe day before. Our driver waited for the late arrival of our airplane, after midnight. He drove us home for over an hour, waiting for 40 minutes for the ferry without any sign of impatience. Once we arrived, he helped us bring our bags to the house. He was a good driver, attentive to the road but also cheerful and friendly. Next time we need a taxi, we will call this company.

I rented the sprinter limo for my friend's birthday. The driver was courteous and on time. The…read morevehicle, however, was lacking a bit. It was clean inside, but when we got in it was so cold we didn't want to take our coats off and when I turned on the heat it was set to 99 degrees and when I tried to turn it down the buttons didn't work (you had to push the button 4-10 times to go down one degree) and then it would plummet to 54 degrees and blow cold air on us. So the whole ride I was turning the heat on and off to try to keep it a normal temperature. They also asked me if I wanted ice when I booked the limo, but when I looked in the cooler, all I found was 2 empty ice bags. Overall, it was fine, but the company should fix the heater since it is winter.

It was a bit confusing trying to figure out the pickup situation at the Burlington airport, but…read moreonce we did so, the ride was great. It is a little expensive ($135 to take us about an hour away), but the convenience and the pleasantness of our driver (I believe his name was Casey?) were certainly appreciated. Overall, a solid option if you're looking to coordinate a driver vs. rent a car.

I made a reservation request last night for a taxi to take me to the airport this morning. I'd…read moresigned up for their emails in advance and I got confirmation they had it. I did not get a ride confirmation, however, so I called them 30minutes before I needed a ride. They said they a: couldn't find a request in the system and b: no taxis were available. They claim 24-7 service. Absolutely ridiculous and poor service.

We needed a ride to the Burlington airport early in the morning on Christmas Day. Our courteous and…read morefriendly driver showed up on time, with a vehicle large enough to comfortably accommodate our party of four adults and all of our luggage, as we requested when we made our reservation. He handled the snowy roads competently, getting us to the airport safely, and helping me relax a bit at the beginning of what could have been a very stressful day of travel! There is absolutely no question in my mind that I will call these guys again the next time we need to be taken to the airport!