Great experience booking and with the driver and importantly an easy and pleasant ride!read more

Great service! We needed a ride for 5 people to the BTV airport at 5:30am on a cold and dark…read moreSaturday morning. It was only a 3 mile trip yet two other companies quoted me over $350 because they have a 2 hour minimum. Ted offered his services at a fraction of that amount and the experience could not have been better. He communicated with me the morning of to let us know he was on the way, he arrived on time and was very helpful getting three senior citizens and tons of bags into his van. Very personable, the van was immaculate and the entire experience was 5 star. Highly recommend this company if you are ever in need of shuttle service in the BTV area.

Just used these folks for a work trip out of the Burlington airport. Easy to find and convenient…read morelocation. Drove in, parked and five minutes later I was at the airport checking in. When I landed I called up and was greeted with a "hello Brian, you ready to be picked up?". A small gesture having them remember I was coming and greeting me by name but a personal touch that really made it feel like a wonderfully run business with people that truly care about their customers. As the name implies, when I got back to their lot/offices my car was waiting out front and freshly washed. Again, something small but definitely not offered at most places. Will definitely use their services again and highly recommend them for anyone traveling out of the Burlington airport and needs to leave their car parked in a lot.

What a horrendous experience…read more December 2024 we left my husbands truck for 7 days and scheduled a detail. The detail was poorly done so management offered to re-clean it and refund the charge. May 2025 we left my car for 10 days and scheduled a detail. We called the day after we left to make sure everything was all set, since we had to leave my car at the airport and not at the park and wash (they were closed by the time we got to the airport). They said they had the car and they'd get it cleaned. Great. We arrive to pick up my car after our trip and they can't even find it. After 10 min of searching for my keys, the shuttle driver decides to ride around their lots with my husband to try and find it. Lo and behold, it never got cleaned while we were gone. The guy was apologetic and encouraged us to call the manager on Monday. So we did. After a few days of various excuses as to what happened, and different stories from each person, we're told we can come in on a weekend and have it done for free. Both ended up being lies. No weekend would actually work for them - so we scheduled for the week of July 4th as I'd be on vacation and wouldn't need my rig for work. Arrive to drop off my car on 7/2 and we're told the detail won't be free. Had we known this was going to happen, we would've gone elsewhere. Especially considering the place is totally out of our way. After a lot of back and forth with my very angry husband, the rude kid at desk and the manager Tammy, I agreed to pay a discounted rate and to pick it up the next day. The next day comes and I walk in. The kid at the desk immediately calls for the manager, Tammy. Tammy tells me there's an additional fee for pet hair. They claim I never mentioned that their would be hair in the vehicle - which was also a lie as my husband and I had stated throughout our many conversations with both people that my vehicle is used for business/there are multiple dogs in my car every single day. I laughed and said whatever. Paid $280 for a detail (including tip) and walked out. The best part? The detail job was absolute garbage. Definitely not worth what I paid OR the headache of dealing with this company. Half the car is clean, and the other half isn't. What's clean was so fully coated in oil that it's like a slip and slide. They also left my car unlocked in the parking lot over night. This place might be OK to just drop your vehicle off at while you're on vacation - but if anything goes wrong, I can imagine they'd be too helpful. Definitely save yourself the headache and get your car detailed somewhere else. Pictures of both mine and my husbands vehicles immediately after being detailed. I'd be embarrassed to send vehicles out like this.

Reserved a cab months in advance because we were from out if town. The morning of the ride I get a…read moretext saying it would be 100 for an 18 min ride. I said ok because we are stuck. I then get a phone call from the driver asking for ne to pay more money because he has to drive 20 min to get there. I say no because it only cost us 48 to get from where he was to our location and he says ok. I go straight to Uber to see if anyone is available, there is for 44 dollars. I cancelled our ride as I did not feel comfortable riding with someone who would as for more money.

Claims to run 24/7…read more Needed a 4:30 am pickup to airport less than 2 miles away. Called at 9:15 pm. Voicemail box full. Sent a text message - no reply. Very lucky to be able to schedule an Uber driver Avoid.

I made a reservation request last night for a taxi to take me to the airport this morning. I'd…read moresigned up for their emails in advance and I got confirmation they had it. I did not get a ride confirmation, however, so I called them 30minutes before I needed a ride. They said they a: couldn't find a request in the system and b: no taxis were available. They claim 24-7 service. Absolutely ridiculous and poor service.

We needed a ride to the Burlington airport early in the morning on Christmas Day. Our courteous and…read morefriendly driver showed up on time, with a vehicle large enough to comfortably accommodate our party of four adults and all of our luggage, as we requested when we made our reservation. He handled the snowy roads competently, getting us to the airport safely, and helping me relax a bit at the beginning of what could have been a very stressful day of travel! There is absolutely no question in my mind that I will call these guys again the next time we need to be taken to the airport!

I booked this service from Burtlngton Airport (BTV) to Jay Peak round trip. The driver met my group…read moreat the airport easily. He was great about communiucation with pending snow and picking up a few days later from Jay Peak. I would recommend Vermont Shuttle over the resort shuttle for more honest service.

We used Vermont Shuttle to travel from Burlington to Montreal and it couldn't have been easier…read more Elvis, our driver, was friendly, funny, and knowledgeable about Vermont and Montreal. The car was clean and spacious, the price was fair, and I would absolutely recommend this company.

We reserved transportation too and from the Montreal airport. The ride up was great! The driver…read morewas punctual. Introduced himself. Car was spotless. Our return trip was a not great. The driver was 45 minutes late, the car was not clean and had a very strong smell of multiple air fresheners. He drove erratically, weaving into the other lanes. Driving way too fast. I had to ask him to slow down. Jerky speed. It was worse the the horrible turbulence we had. Never introduced himself and said it was his first day ..

Our daughter was delayed on her flight arriving from Newark. Ali assured us there would be a car…read morewaiting at 1:30 am!!! As it turns out it was 2:30 am when she finally got her luggage and the cab was still waiting for her. Thank you for going above and beyond!

Fantastic experience working with Jim & JoEllen! I booked a roundtrip car service (about an hour…read moreeach way), provided detailed information, and notified them of a possible wait time. They noted everything in the confirmation sheets, provided very professional service, and the driver was excellent (Thanks Sam!).

Fantastic service, what a great company to work with. Staff were friendly, and the two Sprinter…read morevans we rented were clean and arrived early to shuttle our guests between events. Would highly recommend!