I will start with the few positives about this place. The property itself is really nice and well…read morekept, but is extremely hilly which is not advertised well and is something that should be kept in mind while planning to travel, especially if you are older and struggle with rough terrain like at the Von Trapp Lodge. The tours were enjoyable, and was one of the only things my grandfather really enjoyed on this entire trip. Food on property was good, but was way too overpriced. We traveled to the lodge for my grandfathers 80th birthday as a family, and were looking forward to a good time, especially since he is a super fan of the Sound of Music films. We arrived with high hopes and were let down in every which way by this resort. First off, the service, besides maids in room service, were just awful. Upon arrival, the front desk staff told us that they changed our reservations and rooms around, despite the fact that we made them over a year and a half in advance. They separated the entire family, putting three rooms in the 400s and then one room on the other side of the lodge in the 200s when we had specifically booked 4 rooms all alongside each other. The service was terrible when we tried to have them fix this huge issue, and they made it seem almost as though it wasn't their problem to deal with. Conveniently, there was a wedding being held there the night we arrived, and we have heavy suspicion that our relocation was in relation to this wedding party that came in. The entire lodge itself is full of stairs and is like one big maze for the people staying there to navigate. It was exhausting for my grandparents, and heavy limited their activities while on the trip. The amenities seem nice, but aren't as advertised. Everything the place has to offer is spread out across the entire 2,600 acre property. The pools and hot tub are a big walk down a huge hill, and the pickleball courts are even further down another huge hill that was super inconvenient for the elderly and physically challenged in our family. No one wanted to play pickleball because it was so ridiculously far away, and essentially inaccessible. The disc golf, meeting cows, and meeting goats, etc. are anywhere between a 0.5 - 1 mile of a travel, so don't plan on walking anywhere because that distance once again includes tons of hills and ups and downs that aren't easy to get by. One of our rooms occupied by our family had a huge mishap, as the ceiling began to fall apart and water came into the room and soaked the clothes of someone traveling with us. The leak caused a huge issue and forced our family to once again have a relocation of rooms. All of a sudden, 4 rooms right next door to each other became 4 rooms on 3 different floors. Once again, only the maid staff was actually helpful in this situation, and they helped clean the mess and offered to wash the wet clothes. Then in the room I stayed in, the door to the patio broke from the inside, which basically made it inaccessible from the inside, unless you wanted to go all the way around the building to sit outside, and then do the same to come back inside. We alerted the staff multiple times about this, and not a single person ever came to fix the issue. One morning of our stay was also ruined by the hot water being shut off for hours at a time.Mind you, all of these troubles occurred in the modern wing of the lodge built in 2000, so I can only imagine what it was like for people staying in the older rooms from the original, rebuilt lodge in the early 1980s. In all the issues we had, not once was the front desk staff ever any help at all, and the manager was always conviently in some meeting or conference and avoided speaking with us. Almost nothing is actually included in your stay, there were fees implemented for basically anything you may have wanted to do, outside of the tours they offered. The fees were not cheap at all, the meals are expensive, and nothing is super affordable, so the fact that we paid thousands to stay at this place, but then had to pay more to actually use the amenities was absurd. I would never recommend staying here to anyone in my entire life, even if you enjoy the movies. My family travels a decent amount as well, so we have comparisons from countless other trips, and all of us more or less agreed that this is hands down one of, if not the worst places we've ever stayed at in terms of value for the price paid. I will also note this, in all my families travel, we have never had a stay somewhere that was bad enough to prompt us to write a review, so I legitimately created a Yelp account just to write this. I want this to be a guide for people who consider this place in the future, because if the things I listed dont bother you than go right ahead! You dont have to use this review as a direct reason not to go, but I do urge you to heavily consider these things before you hand youre money over to the Von Trapps, as this was just our personal experience with the place.