This company moved my mom from Reading to Pittsburgh last month (October 2019) and after that experience I would not recommend them. I myself have moved with movers several times and never encountered the issues we did with my moms move.
1) They were hired to come on a Tuesday to my mom's house and pack everything into their truck, and then we're to drive the truck out to Pittsburgh on Wednesday and unload. This was agreed upon by both parties. The owner, Mike, asked my mom to switch to a Weds load and Thurs move schedule the week before. Wasn't ideal for us but my mom agreed to it. Obviously, Mike wanted to pick up another job on Tuesday.
2) On Tuesday (the day before they were to come pack) Mike texted with my mom saying he'd be there in the morning. Then later in the afternoon said he couldn't get there until 3pm. Now, after all of my moms furniture was loaded up, she was going to drive to Pittsburgh, a 4 hour drive, because obviously she would no longer have anywhere to sleep in Reading. Mike thought it was okay to start packing at 3pm and expected my mom to drive to Pittsburgh after everything was packed up. My mom told him this was unacceptable and not what they agreed on. He came at 2pm anyway to load and was not done til 6. My mom had to drive late in the night. Mike did offer to pay for a hotel, but my mom needed to be in Pittsburgh that night, so that was useless.
3) Previous to giving a quote, Monty came to my mom's house and looked at everything that she was moving and took pictures. Yet on the moving day, they didn't have a truck big enough and Mike said they would need to rent another truck and come back early the following morning and get the rest of the stuff (when my mom was in Pittsburgh... I guess he expected her to stay and cater to his mistake?) Luckily a neighbor offered to let them into the house to get what they couldn't fit in their truck.
4) They still left a NUMBER of things at my mom's old house that my mom had to worry about getting when she went back for closing.
5) When my mom got a quote, she asked if they move baby grand pianos. She was told they do and that was included in the estimate, HOWEVER, when they came to load the truck, they did not know how to even take the legs off of the piano and were not able to move it. My mom had to hire a separate piano mover and pay him an additional $700 to move her piano (which of course couldn't happen until the following week.)
6) Not only did Mike not take money off for not being able to move the piano, he did not offer to take money off for moving the date back or for being extremely late to come and pack and making my mom drive late at night. He also did not care that he left items at the old house. In addition, he expected my mom to PAY HIM for the additional truck they had to rent because Monty didn't estimate correctly! I was not in the room when Mike and my mom had this conversation and my mom is way less confrontational than I am and she agreed to pay half. Insane! His mistakes should not cost the person moving any extra money!
7) Mike arrived in Pittsburgh with the two trucks and two other men. The one man, whose name I believe was Kenny, complained the ENTIRE day about having to do a move so far away. Meanwhile, the company's website specifically states they move anywhere in PA. It made moving day pretty miserable for my mom and I to hear his comments over and over.
8) At one point, the other mover dropped a plastic container and it not only hit the driveway hard but then slid away. He and Kenny laughed about it, didn't bother to ask my mom to make sure anything was broken and just went on with their day.
9) They broke her front porch light while moving a mattress in the front door, didn't seem to care or say anything about paying for it.
10) They put two twin beds together wrong and couldn't figure out how to put the wiring that holds the double bed's box spring together at all. So they just left that one not put together.
11) There were 3 items they were to bring to my house (10 minutes from my mom's new house) after moving her in. This was discussed with the original estimate and discussed on moving day as well. They were told what the 3 items were, yet they left one in the driveway at my mom's when they drove to my house. They also brought an item to my house (a huge table saw that we have no way of moving ourselves) that was to stay at my mom's house. When the one mover whose name I cannot remember moved the extension ladder into my garage, he knocked over my daughters bike and didn't even bother to pick it back up, or again, look to see if there was damage. Just very careless with other people's items. Also, Kenny of course complained about having to go to a second location.
All in all this was a pretty shitty move. As I've said before, I've moved with movers several times and NEVER had an experience like this. There are much better companies out there. Do yourself a favor, avoid Mountain Movers. read more