Quick trip to the Colorado Springs location and enjoyed our day! Wasn't very busy, all the…read moreattractions were open and just overall pleasant time! The food at the snack bar and the waterpark was great however it did take a long time to prepare, and the ice cream shop was delectable! We went on a non-busy day so pricing was very reasonable too, but I understand it does get pricey! I wouldn't have been that happy if we paid what some of these folks actually pay. Wasn't a fan of the $20 parking fee however as with most regional attraction hotels, that's just a standard. Great time!

Our first visit to Great Wolf Lodge will definitely be our last. To be fair, the resort looks great…read moreand most of the staff are perfectly nice. However, the constant upcharging ruins the vacation vibe. You are nickel-and-dimed for absolutely everything, from overpriced meals to a steep $20 nightly parking fee. The worst part is their bizarre, locked soda fountain system. You have to scan your cup, which triggers a strict 20-second countdown to pour a limited number of ounces--with zero free refills. Even local amusement parks handle drink tracking more gracefully with annual cup designs. The stingy system feels completely out of touch with a premium family resort. Our stay on the 6th floor was highly uncomfortable due to excessive nighttime temperatures. Although maintenance attended to our room, the issue was barely resolved, and the room remained far too hot.During the service call, we overheard multiple radio dispatches indicating this was a building-wide issue rather than an isolated incident. An employee requested a central adjustment for either the floor or the entire lodge, but the technician confirmed that no such system control exists.Management needs to address these systemic HVAC limitations immediately. Additionally, elevator wait times were consistently excessive throughout our stay.

Clean rooms, indoor rooftop pool and hot tub... great service from all the staff and employees…read more Resort fee is $25/room per day but parking is free and the rooms are spacious. Really love the bathrooms with dual sinks and the water pressure was really good in the showers. The bed was a little lumpy in the rooms we were in and the bed itself was very soft... There were some knicks and marks in the rooms too so I think they might need a little refresh soon. The mattresses in the rooms we were in really needed to be replaced. Good location and easily walkable to main street. Very easy access to get into the parking from the HWY and they have a Starbucks inside the property. Overall we had a great stay and will consider to stay again when we're in Black Hawk.

This was my first time staying at Ameristar and will also be my last. I came here for my birthday…read moreexpecting to have a relaxing and fun night, but instead, I ended up spending about an hour dealing with issues with our room before I could even settle in. It was honestly a very disappointing way to start a birthday stay. When we first walked into our room, I was immediately shocked by how dirty it was. There was dirt on the bed, crumbs everywhere, and the room just did not feel like it had been properly cleaned before we arrived. I understand that hotels can occasionally miss something during housekeeping, but this was more than just one small oversight. When you're paying to stay at a hotel, especially for a birthday celebration, you expect the room to be clean and ready when you arrive. We ended up getting switched to another room, but unfortunately, that room had cleanliness issues too. The tub and toilet were dirty, which was extremely frustrating after we had already gone through the trouble of changing rooms. At that point, I was just hoping we could finally settle in and enjoy the night without having to deal with another issue. Then, the next morning, I woke up with bug bites on my legs and abdomen. I obviously can't say for certain what caused the bites or that there are bedbugs at the hotel, but given everything else that had already happened with the cleanliness of the rooms, it was definitely concerning and made me question the cleanliness of the room even more. That was not exactly how I wanted to wake up after coming here for my birthday. Unfortunately, even the actual casino came with its own issue because the craps machine ended up taking my money, and a formal investigation had to be done on the machine. I understand that technical issues can happen, but when you're already dealing with multiple problems during your stay, having another unexpected issue just adds to the frustration. I really wanted this to be a fun and relaxing birthday stay, but instead, I spent a significant amount of time dealing with problems that I shouldn't have had to deal with in the first place. Having to switch rooms because the first one was dirty, finding cleanliness issues in the second room, waking up with unexplained bites, and then having an issue with the casino machine made the entire experience feel like more hassle than it was worth. The pool, hot tub, and casino had some positives, but unfortunately, those things weren't enough to make up for everything else. This was my first time staying at Ameristar, and based on this experience, I don't think I'll be rushing back. I usually stay at the Monarch, and after this trip, I think I'll be keeping it that way. For what I expected to be a relaxing birthday getaway, it was way more stressful than it needed to be.

My kids "wow! camping is so fun!" While this may be marketed as The Broadmoor's Wildnerness…read moreExperience it's far from camping. It's even a few steps above glamping as it should be for the steep price. However, if you want to experience a few days in a great outdoors The Ranch at Emerald Valley is perfect. After 4 nights at the Broadmoor resort (also amazing) we took the 2pm shuttle up a rocky mountain road to the Ranch. We were greeted by Aaron, a fellow Northwestern alum (go Wildcats) and his incredible staff. There were 38 people total our first night there, which the told us was a record for the Ranch. It didn't feel very crowded though (especially after the craziness of the resort) and most of the people had kids the same age as ours which was a lot of fun. They showed us to our cabin, Hills Cabin, which I realized was the "presidential cabin." It was a huge 2 bedroom cabin that had enough room for 6 kids up in loft up top and a beautiful master suite. + 3 bathrooms and a ginormous kitchen/dining room that we didn't really put to use. It also have a big TV with Netflix and a lovely fireplace. There's a 3rd bedroom that's attached to it, although the 2nd night we were there it was rented by another couple with a separate entrance. There's plenty of fun to be had at the ranch: horseback riding, paddleboats/kayaks, archery, fishing, hiking etc. And if you get a rainy afternoon there are plenty of board games to play both in the lodge and in the cabin. We spent 2 nights here, although with the rain wish we had an extra night to enjoy some of the activities we didn't have a chance to squeeze in. The food was absolutely amazing. My picky children were even in heaven and my little guy has been asking for lobster ever since trying it as their Wed night cookout. Dinners besides the twice a week cookout involves ordering off a menu with plenty of choices for all. I do wish they did a better job with labeling the buffet with food allergies. My son has a serious nut allergy and almost ate a brownie with walnuts because it wasn't labeled and I had to constantly ask if things had nuts and/or gluten in them. They asked for our dietary restrictions ahead of time so assumed they'd be better about this. This really was a very special experience that I think our kids will remember for a long time. I heard this coming week a big family is renting out the entire ranch and I'd love to do the same with family and/or friends at some point, although it was fun getting to know some lovely people from around the country as well.

Absolutely incredible. Breathtaking location, the food was amazing, the lodge is so cute, rooms are…read moresuper nice and so many fun activities and amenities. Staff is incredible. One of the most memorable two days with my family and we can't wait to go back.

It is one of the most amazing resorts, I've stayed in. It's slightly smaller than the Nashville one…read morebut it's got such a beautiful mountain charm to it. The interiors are very in line with the natural landscapes. We got a beautiful mountain facing room on the 15th floor. It was the highlight of my trip!! They had room service everyday. Besides offering a plethora of choices for nice restaurants and bars, they have a really cool temperature controlled indoor and outdoor pool with a lazy river and multiple hot tubs for soaking. The relache spa is located right next to The fitness center overlooking the pool. The spa is a MUST!!! I learned during my stay that if you are a gold or above status with Marriott, you have free access to the spa amenities without having to actually book an appointment. The amenities include a steam room, cold plunge shower and a relaxing lounge area within the spa. It was my second trip to this property, a lot has been updated since my 1st. Can't wait to be back.

If you are the decision-maker responsible for selecting locations for your company function or…read moreconference, do yourself a favor and go elsewhere. This feels and looks like a dirty Great Wolf Lodge. The restaurants are bad, the prices are bad, all service is bad, your VIPs' rooms won't be ready, you'll hear the people attending the conference next to you, you'll get a half clean room, and the prices per night are pure hilarity. If you're here for a conference on the company dime, check your dining budget first. The steak place on the property is fine, but my large corporation wouldn't cover steak with mushrooms, a sweet potato, and a glass of house chardonnay. I ended up paying 40% out of my own pocket.

Wow! One of the most amazing places ever! The scenery from the Rocks Lounge is amazing. We sat at…read morethe Rocks Lounge outside watching the sunsets. Our server each night was Noma, who was delightful. Friendly. Approachable. We only had appetizers, but they were all great. I'm sure made better by the ambiance. Update: the coconut curry clams... AMAZING!!

The property itself is undeniably beautiful, and the housekeeping team did a fantastic job keeping…read moreour spaces clean and welcoming. However, management and front-of-house staff fell far short of expected hospitality standards, especially during a crisis. When a main city water line broke, we recognized the outage was out of the hotel's control. But how staff handled it was completely within their power. Basic service logistics fell apart. For instance, valet service left much to be desired, as we were unable to reach them by phone from the casitas. Overall, our group was treated like a burden rather than valued guests, which was particularly disappointing given that our company has chosen this resort for our corporate event for years. Rather than recognizing an opportunity to win back customer loyalty, the best management could offer was honoring our corporate rate, bringing the night down from around $600 to $400. Saving a couple hundred dollars after experiencing major facility disruptions is hardly an incentive. It felt short-sighted and greedy, prioritizing immediate marginal room revenue over long-term customer relationships. If management had offered a meaningful service recovery, such as a heavily discounted return stay, a comped night, or an upgraded future credit, they could have turned a bad situation into a demonstration of true luxury hospitality. Instead, we were left with lukewarm support and a clear impression that squeezing out dollars came before guest satisfaction. We will not be returning, nor will we be recommending this property for future corporate retreats or personal stays.

Casino games, hotel, restaurants, bars! They have it all at Monarch. Free parking, daily restaurant…read morespecials. If you need a break go to the mountains in Black Hawk where you'll find plenty of casinos. Take a wad of cash, get their free reward card and play the games! Know ahead of time you will be taking home less cash... unless you get super lucky!

I met my cousin at the monarch casino for a few days of fun and boy was it…read more Our room was lovely and we had fun gambling. We ate at several restaurants in the casino each very good. The pool area on the roof is pretty fantastic w an outdoor hot tub where you can see the surrounding mountains. The place was clean and smoke free. We're already planning our next visit.

Back at it again at C Lazy U! I swear this place never disappoints and I was amazed that some of…read morethe staff remembered me when my folks and I returned. Now I will admit the weather has been an either scorcher or soaking wet and some events had to be postponed/canceled, but as Coloradian natives say, "it's Colorado!", which I've learned is the same as saying "hakuna matata", haha! But the horse back riding, spa services, and everything else have all been top notch! I can't wait to return next summer, I love you C Lazy U!!

Amazing experience with wonderful people and even better horses. The jingle is so cool as is cowboy…read morecoffee in the mornings. Accommodations were clean and comfortable. Food was good but not fantastic. The general store and bar were both well stocked and exceeded my expectations. Would highly recommend a visit here!

A little pricey but overall a great experience. Beautiful grounds , very comfortable bed- and of…read morecourse those pools.

On the afternoon of our second day we arrived back to our room to find the room unlocked…read more Housekeeping had left the door unlocked! I called down to the front desk, and the person there was obviously unsettled by that. She offered to tell housekeeping, but never offered an apology. The next day we left out the sign on the room door asking for "stay over service". We arrived back to find the room had not been refreshed. I called down and the person once again offered to tell housekeeping. I'm sorry, but if you call yourself a "resort" and charge nearly $300 per night, you darn well better provide exceptional service! Spend your dollars elsewhere and enjoy the hot springs at another location. We'll be checking out in the morning, and never check back in again! Can I rate zero stars?!?

We stopped here to grab the viral hot chocolate! Was pleasantly surprised by the delicious burger…read more The $30 hot chocolate is pretty good! But idk about $30 good...

Stopped by the remedy in the four seasons to try their famous hot chocolate!…read more It was a cool experience. Super rich & creamy.