Just stayed here again and loved my time here. I'm leaving feeling refreshed in mind, body and…read morespirit! Our room was clean, spacious with incredible views! I loved all the wildlife. I appreciated the free water on the room and water stations around the property. The pool is amazing! The gym and classes are fantastic! I was sad to say goodbye today, so I'll say 'see you later!'

Great Views. Zero Soul…read more I genuinely wanted to love this place. It had everything on paper - the views, the parking, the promise. So here's my honest advice: Book one night in the big suite, don't interact with management or the events team, eat somewhere else, and leave. You'll actually enjoy yourself. Here's the reality: It's gorgeous on the outside. But in my experience, there's no soul or integrity behind the facade. The service culture feels stuck in a bygone era - and not in a charming way. The locker rooms are cramped, poorly maintained, and frankly, they smell. The food is forgettable. The spa feels pretentious and operates on what I can only describe as a 1987 business model. I was told I'd need to order a nail job just to access the steam room. Make it make sense. The concierge was genuinely lovely - but it felt like her hands were tied by management's outdated approach. She seemed to want to help more than the system would allow. The events department was, in my experience, a major disappointment. Communication felt disorganized and unresponsive. When I asked for a simple proposal, I was told they "couldn't possibly do that for every inquiry" - in 2025, when AI tools can generate a polished, customized proposal in minutes. I tested it myself using Canva and Claude with their own metrics. Took me four minutes. The resistance to modernizing felt deliberate. Outside of the top-tier suites - which are reasonably priced by Colorado standards ---this felt like a mediocre hotel calling itself a resort. It is not The Broadmoor. It is not a Four Seasons. Those places deliver hospitality with humanity. This felt more like a zombie party with a great view. My honest opinion? It feels like ownership is either disengaged, burnt out, or simply no longer pursuing excellence. That said - if you're a Colorado local, the 10% room discount is a nice touch. Choose your room wisely, skip on-site dining, and check out 503W nearby for great prices and actual atmosphere. For corporate events? I'd look elsewhere.

Two weeks ago, I booked two massages at Monarch Spa to celebrate my mother-in-law being two years…read morecancer free. Before booking, I called several times to confirm availability and finally got through to someone who told me there were openings at 2:45 and that I could finish the booking online. I completed the reservation online, entered my credit card information, and pressed complete, so I was surprised when I visited today to be told it appeared the booking had not gone through. When we arrived, the spa couldn't find our reservation and explained they'd been having problems with their new booking system. A few staff members even mentioned that other guests had experienced similar issues. My mother-in-law was visiting from Pittsburgh PA, and we had driven over an hour for the appointment, so it was really disappointing. We also ended up having to choose different services than we originally wanted because our massage reservation could not be found. Thankfully, the staff was very kind and did their best. They were able to fit us in for manicure and pedicure instead but a different times. The spa itself was beautiful and relaxing, and we still ended up having a nice experience overall. Shelly, our manicurist, was fantastic. That said, I truly never complain, which is why this was especially disappointing. I really hope management gets the booking issues sorted out soon because it put a damper on what was supposed to be a really special day. I also feel like some kind of gesture or acknowledgment would have been appropriate for the mistake. Overall, the staff and service were great, and if we had received the experience we originally booked, it easily would have been a 5/5.

this is normally my go to spot until recently. my husband and i experienced the worst service ever…read more be aware of new scam from this casino! while staying here, we went to bed at midnight, woke up, showered, and left before check out. next thing we knew a $900 charge was posted on my husband's card. we had no idea what the reason was. we tried to get a hold of a manger but kept getting the run around and needing to leave messages that were not returned in a timely manner. all to find out that we apparently broke their tv. worst part is we got no notification of the charge or itemized statement. no proof of broken tv or how we broke it. nothing! please be aware when you are staying here. document everything and record your rooms condition or you may get charge for nothing. to think we spend our hard earn money here and for them to take more out of us. as a casino who is already making a tons of money and needing to resort to scams like this is insane!! beware!!

Back at it again at C Lazy U! I swear this place never disappoints and I was amazed that some of…read morethe staff remembered me when my folks and I returned. Now I will admit the weather has been an either scorcher or soaking wet and some events had to be postponed/canceled, but as Coloradian natives say, "it's Colorado!", which I've learned is the same as saying "hakuna matata", haha! But the horse back riding, spa services, and everything else have all been top notch! I can't wait to return next summer, I love you C Lazy U!!

Amazing experience with wonderful people and even better horses. The jingle is so cool as is cowboy…read morecoffee in the mornings. Accommodations were clean and comfortable. Food was good but not fantastic. The general store and bar were both well stocked and exceeded my expectations. Would highly recommend a visit here!

Stopped by the remedy in the four seasons to try their famous hot chocolate!…read more It was a cool experience. Super rich & creamy.

We stopped here to grab the viral hot chocolate! Was pleasantly surprised by the delicious burger…read more The $30 hot chocolate is pretty good! But idk about $30 good...

My kids "wow! camping is so fun!" While this may be marketed as The Broadmoor's Wildnerness…read moreExperience it's far from camping. It's even a few steps above glamping as it should be for the steep price. However, if you want to experience a few days in a great outdoors The Ranch at Emerald Valley is perfect. After 4 nights at the Broadmoor resort (also amazing) we took the 2pm shuttle up a rocky mountain road to the Ranch. We were greeted by Aaron, a fellow Northwestern alum (go Wildcats) and his incredible staff. There were 38 people total our first night there, which the told us was a record for the Ranch. It didn't feel very crowded though (especially after the craziness of the resort) and most of the people had kids the same age as ours which was a lot of fun. They showed us to our cabin, Hills Cabin, which I realized was the "presidential cabin." It was a huge 2 bedroom cabin that had enough room for 6 kids up in loft up top and a beautiful master suite. + 3 bathrooms and a ginormous kitchen/dining room that we didn't really put to use. It also have a big TV with Netflix and a lovely fireplace. There's a 3rd bedroom that's attached to it, although the 2nd night we were there it was rented by another couple with a separate entrance. There's plenty of fun to be had at the ranch: horseback riding, paddleboats/kayaks, archery, fishing, hiking etc. And if you get a rainy afternoon there are plenty of board games to play both in the lodge and in the cabin. We spent 2 nights here, although with the rain wish we had an extra night to enjoy some of the activities we didn't have a chance to squeeze in. The food was absolutely amazing. My picky children were even in heaven and my little guy has been asking for lobster ever since trying it as their Wed night cookout. Dinners besides the twice a week cookout involves ordering off a menu with plenty of choices for all. I do wish they did a better job with labeling the buffet with food allergies. My son has a serious nut allergy and almost ate a brownie with walnuts because it wasn't labeled and I had to constantly ask if things had nuts and/or gluten in them. They asked for our dietary restrictions ahead of time so assumed they'd be better about this. This really was a very special experience that I think our kids will remember for a long time. I heard this coming week a big family is renting out the entire ranch and I'd love to do the same with family and/or friends at some point, although it was fun getting to know some lovely people from around the country as well.

Absolutely incredible. Breathtaking location, the food was amazing, the lodge is so cute, rooms are…read moresuper nice and so many fun activities and amenities. Staff is incredible. One of the most memorable two days with my family and we can't wait to go back.

Atmosphere The atmosphere was incredibly calming and…read morerelaxing. The creekside pools were my favorite part. Being right next to the flowing water made everything felt peaceful and grounding. We went a bit early, which helped because those pools do fill up fast, and we were able to have one to ourselves for a little while.It was quiet, people were respectful of noise levels, and all you could really hear was the water. The sky was a perfect blue that day, which made the whole experience even more beautiful. ‍ Pools and Amenities They have two large main pools that feel like swimming pools. One is hotter and the other is a medium temperature, and there is even a lap lane.They provide lockers at a cost for your belongings and lounging chairs where you can keep snacks or anything you bring with you. Everything felt clean and easy to use. Customer Service Customer service was great. The staff were super friendly, helpful, and welcoming, which really added to the experience. Accessibility and Parking Parking was easy and convenient. There are quite a few stairs throughout the property. If you have bad knees or mobility issues, I would recommend taking your time. There are railings at the main pools, but not at the creekside pools, so just be cautious. Price The price is $35 per person for an all day pass. They also offer senior discounts. For the experience, atmosphere, and amenities, it felt worth it. Overall Experience Overall, Mount Princeton Hot Springs is a gorgeous, peaceful place to relax and reset. I really enjoyed myself visiting and would definitely recommend it if you are looking for a calming getaway.

On the afternoon of our second day we arrived back to our room to find the room unlocked…read more Housekeeping had left the door unlocked! I called down to the front desk, and the person there was obviously unsettled by that. She offered to tell housekeeping, but never offered an apology. The next day we left out the sign on the room door asking for "stay over service". We arrived back to find the room had not been refreshed. I called down and the person once again offered to tell housekeeping. I'm sorry, but if you call yourself a "resort" and charge nearly $300 per night, you darn well better provide exceptional service! Spend your dollars elsewhere and enjoy the hot springs at another location. We'll be checking out in the morning, and never check back in again! Can I rate zero stars?!?

Our stay at The Broadmoor exceeded every expectation. From the moment we arrived, the level of…read moreservice was exceptional. Every staff member was warm, attentive, and genuinely committed to creating an unforgettable experience. The property is beautifully maintained, with stunning mountain views, elegant architecture, and immaculate grounds that make every walk around the resort enjoyable. Our accommodations were spacious, comfortable, and thoughtfully appointed, providing the perfect balance of luxury and relaxation. The dining options were outstanding, with excellent food, attentive service, and a variety of choices that made every meal memorable. We also appreciated the many amenities and activities available throughout the resort, which made it easy to stay entertained while still finding time to unwind. The Broadmoor sets the standard for luxury hospitality. Every detail reflects a commitment to excellence, from the accommodations to the service and overall guest experience. We left feeling refreshed and already look forward to returning. It is truly one of the finest resort experiences we have ever had.

I was very excited to book a stay at the gorgeous Broadmoor Hotel, but prior to arriving I felt a…read morebit let down. I had called two additional times regarding tennis and climbing and never received any follow up from either part. It was overall a great stay and I wish I would've had more time, but I'm glad to have experienced everything. From the moment you arrive on property the staff is very welcoming, attentive and polite. Check in was smooth and the we had a bellman show us to our room, giving facts about the property along the way. We went to the pool, which although it was a bit overcast by the time we got there it was a good temperature. I was a bit surprised by how dirty it was. The view though from the infinity pool/ hot tub was beautiful. We checked out the gym/ lap pool and hot tub over there. The gym is a good size and not too crowded for a Monday morning. They have a nice locker room and other amenities. The lap pool is great too! Turn down service was good, but I almost expected more- pillows were put away but it didn't seem like it was a thorough job - coming from a five star perspective. Also our shades didn't close entirely so the room had quite a bit of light still coming in which we couldn't seem to have the perfectly dark room. Truly a magical place to be, so much to do and see and I would come back for a longer time to enjoy the property nice but it's truly gorgeous just being there.