Tiago was a great help and salesperson! He was patient and really listened to what I was looking…read morefor and where I was wanting my payments to be. He addressed all my concerns and didn't at all make me feel like the concerns were unfounded. My new car ticks all the boxes! You can tell Tiago has found true balance between getting the job done and caring about his customers!

I initially thought I had gotten a great deal on this Mazda. Unfortunately, a few months later, I…read morestarted to understand why the price seemed so good. Since purchasing the vehicle, I have experienced problem after problem--issues that did not become apparent until after I had owned and driven the car for a while. What I thought was a great purchase has turned into an extremely frustrating and expensive experience. One of my biggest concerns is the mileage being recorded on the odometer. The mileage showing on the vehicle appears significantly higher than the mileage I believe I have actually driven. After tracking and calculating my driving, the numbers simply do not make sense to me. I brought the vehicle back specifically because I was concerned about this and asked them to check it. I was told there was nothing wrong. That answer did not resolve my concern, especially considering the other problems I have experienced with this vehicle. At this point, I feel completely misled about the car I purchased. I am now stuck making payments on a vehicle that I no longer trust and that seems to be developing one problem after another. Had I known a few months ago what I know now, I absolutely would not have purchased this vehicle. I strongly recommend that anyone considering buying a used vehicle here have it independently inspected BEFORE purchasing it and carefully document the mileage from day one. What I originally thought was a great deal has turned into a purchase I deeply regret.

Awesome service from these guys! Charlie Wilson in the service Department always makes sure I'm…read morewell taken care of whether I show up for an unexpected issue or scheduled oil change. On occasion when you have to leave your car, there's a shuttle to take you where you want to go within a certain radius. For longer services, there's a car rental there that always has my make and model which is always a plus. Easy set up to pick up my rental.

TL:DR. Customer Service not well. I was just a transaction…read more Interested in an M5 this dealership had. It was decently priced and searching around Fl, Only two I was interested. I called in a few days before to express interest. Referred to Manny, who the finance person said he'll take care of me. I plan on coming in to look at Sat, and to show my seriousness. Says he only has a 1pm appointment. I drove first thing in the morning, for 3 hours, to look and possibly negotiate the car. I test drive, didn't notice anything too much mechanically. There was a sensor that was popped off and some dings on the carbon fiber. After the test drove, I never gave a number/offer, they had the car listed around $83,700. I expressed willing to put a security deposit, but we need to come down on the price. He made it seem like he can make it happen. He talks to the sale manager at the time, and come back. However, states something around the lines of "after discussing with my manager, we cannot come down in price. We have 3 more viewings after you, and don't want to depreciate the value and would rather see if one of the 3 would be willing to pay our asking price." He also states that his manager said "if I'd be willing to finance through the dealership, they'd give me $500 credit." In shock I expressed and asked, that "the car has been sitting for months, and I'm showing interest, and you turn me down in hopes that someone else would buy it?" And now, a car that's been sitting there for months, and Manny said has 1 showing, now all of a sudden has three? I leave. I tell Manny call me after the weekend if he wants to discuss a sale. He agrees. The weekend goes by and midway into the week. The car is still listed on their site. Did Manny call? Of course not. Being in management myself I decided to call the dealership and ask to talk to manager to express my experience from that previous weekend. I get transferred to another sales manager, Matt. At first, he seemed sincere, he said he'd look into the situation, talk to Manny about it, and get back with me and see if he can do anything to help. Thinking back about the entire process. I felt he was just telling me what I want to hear to get me back in the shop. I'll explain. I mentioned the car was listed at $83.7k. Manny said they can't go down anymore. Matt replies and says he can do $82.7k. At the time I was dealing with South Orlando Jaguar. Mind you, the same physical dealership is the same as South Orlando Range Rover. I showed him, that the other half of his dealership has the car listed at $82.2. He then decides to offer me at $81.5. I agreed. He gets me with finance to discuss financing and any add on. In the midst of all that my wife convinces me to trade in my car. It's an older Lexus, but to me a rare one, and and maintained one. I was transparent about the car. Regularly maintained and serviced. However it's a 2008. And my recent dealership visit, it was advised to start planning or doing reseals and gaskets. And I told that to Matt. I gave him the vin. He comes back at me saying "at the mileage I have, I have to highest Lexus ISF in the nation". Which later come to find out, is not correct. He said at that high of a mileage, he doesn't know if anyone would pay for it, and it will likely go to auction. But he said for the sake of the sale, I'll offer $7500 in credit." He also OFFERED/stated, "that's my rock bottom weather the condition is better or worse. Let's get it on the lift, if it looks better, I'll give you more, if it's worse, I'll still stick to my 7500." Little did he know I went to my local Auto Nation and Carmax. They offered me 9500. I told that to Matt and he said he'll match it and again, lets put it on the lift and we'll see if I can get you more. In short he never gave me any additional credit even though he said he'd likely would. They never honored the 500. And later found they listed my car to sale at $15k. And they just "low balled" me at 7500 with the intent not to give me more, if it weren't for CarMax. First and last transaction at this dealership.

Canan Wright, Arthur, and the financing expert Mr. Chung were all a pleasure to work with. They…read moredelivered the car on time and carefully explained all of the features.plus the financing rate they got me was a pleasant surprise.

Our household has bought 3 cars from here. I mean lesbians and Subarus go together right? ;) I've…read morenever felt talked down to and while car buying always takes a long time they are nice people. The finance lady is the gem of the ball. She is so sweet, has pics of all the Subaru dogs that belong to owners who purchased there all over her office. We take our cars back for oil changes and yes, that takes forever there. But I always know it's going to be right. They even have a shaded dog park so if you need or want to bring the pup along you can!

Outstanding customer service! My daughter's 2017 Kia Sorento broke down on the 528 and had to be…read moretowed-in to City Kia. The truck has approx. 137K on it and it has been a money pit. When she called me, my heart sank. we bought the truck in Dec. 2024, and have put nearly $5,000, into it just to keep it running. So, I was a little unhappy at this point. A few hours later, I received a telephone call from Daniel Landeiro, a service advisor from City Kia. He advised that the truck was exhibiting issues related to the Knock Sensor Detection System, a known issue with certain Kia models, but it would need to be fully diagnosed and he said he would call me the next day. I told my wife that this was it. The truck would not be found to be within the KSDS mileage/timeframe. I was pleasantly pleased (OK, really, really pleased) to hear from Daniel the next morning advising me that the issue was fully covered by Kia and that a new engine would be ordered. I just needed to send our maintenance records to him to verify that we had kept up on oil changes. We sent everything over and Daniel submitted everything to Kia. IMHO, Daniel really went to bat for us, his customer. Yes, there were some additional costs, but not as much as a new engine. We were offered a loaner vehicle, but declined as it was not needed by us. It would have been a nicety rather than a necessity. Daniel kept me informed over the next several days and my daughter was able to pick it up 11 days later, fully repaired. I'd like to thank Daniel for his amazing customer service, the technician(s) that worked on my daughter's truck, and the entire team at City Kia, in general, for making us feel so welcome. Daniel is a true professional and I appreciated his responsiveness, especially as we were not his only customers. Daniel, if you ever see this, thank you, again, and we hope your manager realizes what a great service advisor he has.

BEWARE: My Experience at City Kia of Orlando…read more I had a service appointment at 7:40 AM on July 30. I arrived at 7:30 AM and wasn't even checked in until approximately 8:45 AM. When I asked why appointments were given if customers weren't being seen according to their appointment times, I was told they take cars "as they show up." I specifically asked, "So if I made a 10:00 AM appointment and showed up at 7:00 AM, you'd take my car before someone with a 7:40 appointment?" I was told yes. So...what exactly is the purpose of the appointment system? While I was waiting, a salesman approached me asking if I was interested in trading in my vehicle. I told him that after my experience with Kia, I wouldn't be giving them any more of my business beyond necessary maintenance. He asked what year my car was. I said 2019, and he proceeded to ask me if I was "the same person" I was in 2019. I'm sorry...what? He then told me Kia now has the designer from BMW and Mercedes. Sir, respectfully, I don't give a shit what my car looks like. I just want it to RUN. My service advisor then asked if I planned on waiting because they were "REALLY behind." I reminded him that I had already been waiting over an hour past my appointment time, and that when I scheduled the appointment, I specifically explained that I was driving an hour to the dealership and would be waiting and I was quoted approximately 1.5 hours. His response? He said that "the girls" shouldn't be quoting times and that he would speak to his manager to fix that and "see what he could do" to get me out faster... When my vehicle was finally finished, I was presented with a list of recommended services totaling $500+. There was nothing on that list mentioning my battery. At this point, I had already spent more than THREE HOURS at the dealership, so I declined the additional services. I had also specifically requested that my name and address be updated on my account. When my service advisor walked me to my car, he said, "Mama, if you give me a 10 on my survey, next time I'll get you 20% off and free windshield wiper blades." Bruhhhh. Who are you?! After the experience I had just had, I couldn't believe he was asking me for a perfect survey score in exchange for future discounts. Then, 10 DAYS after my oil change, my battery completely died. I called Kia to ask about the battery health check from my July 30 inspection, especially since those results are no longer printed out for the customer. They struggled to even find my account because, SURPRISE, my personal contact information was never updated, despite me specifically requesting it during my appointment. I was told I could apparently take care of it at my "next appointment." There won't be one. After explaining the battery situation, I was told I needed to bring my vehicle back in for a diagnosis. Absolutely not... I had already spent hours there. I wanted to know what they had documented during the inspection I had JUST HAD. When I finally spoke with him and explained the situation, I asked for my multipoint inspection to be resent to me. His response was rude and essentially, "There was nothing wrong with your battery. It's your starter, and you declined that service." Yes, I declined the services. ALL of them. Because I had already been sitting there for more than three hours and was presented with a $500+ list of recommendations. So I asked AGAIN for the multipoint inspection. And when I received it, guess what? My battery was documented as being UNDER 15% HEALTH. UNDER. 15%. So now I have a serious question: If my battery was documented at under 15% health during my July 30 inspection, why was this not brought to my attention? And why, when I called after my battery completely died, was I told there was nothing wrong with the battery? This is exactly why I have a problem with dealership service departments. I understand that vehicles need maintenance. I understand that dealerships recommend repairs. But I should not have to wonder whether someone is actually looking at my vehicle or simply checking off whatever the computer tells them to recommend. I drove an hour to this dealership and gave them the opportunity to service my vehicle. Instead, I spent over three hours waiting, dealt with inappropriate and dismissive comments, had my requested account information ignored, was pressured for a perfect survey score, and then had to discover AFTER my battery died that the dealership's own inspection had documented my battery at under 15% health. Unfortunately, I will NEVER be returning to City Kia of Orlando. I will be trading in my Kia at the first opportunity. It's incredibly disappointing to feel like Kia is more interested in selling services and new vehicles than actually addressing the problems customers are bringing their cars in for. Do yourself a favor and check your inspection paperwork carefully before leaving. I certainly wish I had.

We needed to replace my car recently due to its age and figured given the cost for…read morerepairs/maintenance over time, we might as well just upgrade our vehicle. After going through 3 different dealerships, we came to Enterprise and they couldn't have made the process easier and simpler. On my first round with them, Jose helped me find a vehicle. He went above and beyond to work with me and my foot hadn't even hit the door yet. Over the course of a week, he scoured the inventory across several locations and worked with a very picky Yelper finding him vehicle after vehicle. We landed on a Chevy Spark that, while it seemed nice, I just wasn't sold on. At that point, I needed a break from car shopping, so I thanked him for his time and told him I'd let him know when I get back to it. Flash forward a month. I get to a decent point and hop back onto the hunt. Unfortunately, Jose wasn't available the day I walked in. John was the first rep to greet me and was just as helpful, friendly and professional. It's clear that Enterprise treats you like a genuine person and there's no pressure for anything. They make sure everything is clear from the beginning and will work with you on getting car payments as low as they can for you. I walked away with a 2019 Nissan Sentra with 60,000 miles and I couldn't recommend Enterprise more.

Needed a family car just about asap. We knew exactly what we needed and it was accomplished with…read moreease. Got the application, car, dp & everything resolved the same day. If you know the car, have your money ready this is the place to go. No time wasted. Thanks Mr. Car and Brett! No argument it's one of the easiest dealership experiences I've ever had.

Mike Crenshaw is, without a doubt, the BEST service advisor ever. I almost hesitate to share this…read morereview because I'm afraid everyone will want to work with him! Mike consistently provides exceptional service, follow-up, communication, and, most importantly, takes the time to explain things in a way that I can actually understand and use to make the best decisions about my vehicle. During my most recent visit, he had to deliver some unfortunate. Even so, Mike handled it with empathy, patience, and grace. That kind of care and communication makes all the difference. I'll admit that I sometimes struggle with the arrival and departure experience at this dealership, the service inbetween is consistently handled so well. Nathan and Garrett oversee a great team and are always willing to think creatively when needed. Ben, my service technician, I truly appreciate your talent and the care you take in looking after my vehicle. And one of my favorite parts of the entire experience is theservice video! Being able to see and hear directly from the technician is both educational and entertaining, and it gives me a much better understanding of what's happening with my vehicle. I'm genuinely grateful to have such a caring, knowledgeable team to turn to when service is needed, whether the news is good or not so. Thank you, Mike, Nathan, Garrett, Ben, and the entire team, for taking such great care of both my vehicle and me!

Catastrophic failure on a brand-new car and terrible service…read moreI purchased a brand-new, $75K+ BMW X5 plug-in hybrid on June 10th. Less than a month into ownership, this vehicle suffered a major high-voltage system failure. While parked, the entire undercarriage of the car physically froze into solid blocks of ice, fluid dumped onto the pavement, and a warning light came on as the hybrid battery instantly locked out 75% of its driving range. The car had to be loaded onto a flatbed tow truck and hauled away. Instead of properly diagnosing the loud mechanical grinding noises the car made during this failure, the service department simply cleared the warning codes to force the digital dashboard to look normal again on paper. To make matters worse, BMW's corporate customer relations team has thrown up a total wall of silence, refusing to provide any timeline or estimate for an actual resolution on our case. To top it all off, despite explicit promises from management, the dealership left my family completely stranded at home for three straight days without a loaner or rental car. We couldn't even run basic errands or get groceries because of a major factory breakdown on a 3-week-old luxury vehicle. If you are shopping for a premium car, be warned that this is the absolute lack of service and accountability you will receive the moment your vehicle has a serious defect.

I was going to a trusted mechanic that was further away until a co-worker referred Integrity…read moreAutomotive to me. The shop is much closer and I am very happy with their work. They are honest and fair pricing. I have been going to them for more than a year now with both of our vehicles. Rodolfo and Randy are courteous and professional. They are good at giving time estimate so I can plan on when to drop off the vehicles. I have recommended them to friends.

Very professional, Quoted a price before the work was completed...I was skeptical because IA was…read morereferred to me by another client.

My lease was up and I needed a new vehicle. I was paired with Vitalie in sales and he was…read moreabsolutely amazing. He truly went above and beyond for me to make sure I was taken care of. I am very grateful and would recommend him to anyone looking for a new Ford!

Service is slow. Advisors are nice but seems like things that need to be done that could take a…read morecouple hours are always a couple days.

I inquired about a vehicle while on vacation in Orlando. Mind you it was a Holiday weekend. I was…read moregreeted and helped by Rene almost immediately and he took great care of us. Fair appraisal and offer on my trade, and a fair price for the vehicle I purchased. I was in and out in 2 hours to finalize the deal, and drive our new vehicle out ON Memorial Day. It was a good experience all the way around. Would definitely recommend giving them an opportunity to earn your business.

Great to deal with sales and service. Thanks Jenn for the pick up. Always a pleasure to come to…read morethis dealership although this time around they sent someone out to pick up my Wife's Range Rover for service.

DO NOT BUY A CAR HERE! We bought a car here over a month ago. It broke down a week later after they…read more"tried to fix it twice" we had it towed to them and they still have it. We don't understand why they claimed they would fix it if they aren't. The owner has never involved himself. The sales guy answers and texts back with very limited info. The mechanic is a liar and rarely responds to any form of contact. These 2 continuously give us the runaround. Now they won't give us our car that we fully paid $2200 for! We told them we were sending the tow truck back to pick it up and they said they pulled the whole engine out so we couldn't. We don't understand why they are doing this but there is definitely something fishy going on at this dealership!