Not sure if I can say anything that hasn't already been said but in short, if you need any…read moresuspension work/adjustment done for your bike, I can't recommend this place enough. My bike feels night and day different (i.e., perfect balance between quick turn in and stability). I've had experience working with other talented and customer focused suspension guys in other locations such as Dave Moss and I would put Ron right up there with them. From the very first call, I could tell he cared more about me as a rider than someone who would just be spending money at his shop. This was reinforced when I came in for my first adjustment and he and his team (Scott) took their time in getting me set up, explaining what they were doing and why, and having me go test ride it before calling it in a day. Ron even went above and beyond, in my opinion, when he researched some hard to find Ohlins specs for my bike because of additional changes I wanted to make. Coming from NYC, the trip is easily ~90 minutes one-way and I can say it's without a doubt worth it. Given his clientele that I've witness during my visits (e.g., street riders, track riders, traditional suspension, electronic suspension, new bikes, old bikes, etc.), I know I'm not the only one who thinks so. Thanks Ron, Scott, and team for being a suspension place I can rely on!

Such an extraordinary and fascinating experience today! The 6 hour commute was well worth it. There…read moreis a night and day difference in the way the bike handles and feels. It is such a game changer! They are so humble, friendly, kind, informative, knowledgeable, and really good people. Highly recommend going here hands down! Thank you very much and see you soon.

After many years with out a motorcycle my husband finally decided it was time to get back on two…read morewheels. As a Honda enthusiast he went on line and starting searching for his next bike. After several searches he came across The Cycle Exchange and found the one that he wanted. The Cycle Exchange had a great website, provided all the essential details about their bikes and had very clear photo's displaying their bikes condition, speedometer and other photo's. They also had an incredible inventory to chose from and the prices seemed extremely competitive when compared to other websites. We also noticed that the quality of the bikes they had in inventory at their two locations was much better than other sites. Once he selected the bike that we wanted he contacted The Cycle Exchange prepared to deal with the typical sales process. His first call was with Mike who was super accommodating, no pressure sales and offered to provide any additional information or photo's. He verified everything that had been advertised about the bike and made his decision to buy an easy one. We put a deposit down and planned our trip to their shop to see the bike in person. The Cycle Exchange provide us with all of the pricing including the delivery service in writing before to confirm all cost, nothing was a problem for them. We confirmed that we would be their first thing Saturday morning - as we pulled up Chris Varady was already preparing the bike, it had been detailed and was waiting for us. It looked even better in person and we couldn't wait to finalize our transaction and get the bike home. As part of our sales process we purchased 2 Bell helmets and gloves and they gave us a very generous discount. We couldn't be happier. They provided delivery services 4 days later and delivered our bike in their closed truck to our home. If you are looking for a great new or used bike you will have a great experience with The Cycle Exchange, we highly recommend them.

DO NOT BUY from these guys. They will try to rip you off. Let me explain. I tried to buy a 2012…read moreKawasaki Ninja 250R from them with only 185 (yes) miles on the clock. That should be your first red flag, but, I was intrigued as to what a suspiciously low mileage bike looks like. I asked for a quote, as I waited, I ordered a CARFAX, and it came back clean. Them the quote came in, $4100....$2999 for the bike, $499 for shipping to me, and a bunch of other stuff I didn't need. You got to be kidding. For a little more, you can buy a new Ninja 500. I worked with Chris on this and he got the price down to $3200 by eliminating their "warranty". I thought out that, and looked at the pictures and videos Chris sent, and something was not right with this. His pictures showed cracked and broken fairings from a previous drop, areas of corrosion, and it just didn't sound right, probably from sitting and dirty carbs. I was still interested so I ordered an evaluation from "Lemon Squad" to have them put eyes on this motorcycle. What they found was not encouraging. They found the engine leaking oil, the brake master cylinder leaking, heavy corrosion around the shock, dirty seats, and more areas of broken fairings. Again, this is a bike that "supposedly" has only 185 miles (and two previous owners). After writing up my analysis and what I thought the bike was really worth ($1699-1999), I sent this to Chris, who politely told me to go pound sand. Even after confronted with all the information, they were unwilling to deal with me. I think they realized they were talking with someone who knew what they were talking about and wanted to get rid of me as soon as possible. I just want people who are looking at this bike, that it is nowhere near worth what they are asking that they will NOT negotiate with you. If you need further proof, look at the pictures and you come to your own conclusion....would you pay $2999 with no room for negotiation for this? Look somewhere else and remember, "caveat emptor", let the buyer beware.

Bought an older vehicle there recently, had a few more issues than were initially advertised, but…read morethats to be expected. Gabe was super easy to work with, very personable and patient with us. Super helpful with paperwork and an all around pleasant experience.

Contracted with Johnsonville for a brake job. Several months later, during a routine maintenance…read moreservice, it was discovered that one brake pad was not installed properly and had 1/32 in. left documented with a photograph. I returned to Johnsonville auto, presented the photograph, and was told the job was good. They test drove the vehicle, refused to remove the tire to ascertain/deny the problem, and ordered me off their property. I took the problem to small claims court, won the judgement, but they refuse to honor it. These people are insolent, arrogant, inept, and incompetent. Forewarned is forearmed. *

John's is an old school motorcycle repair garage. Run now by John's son who obviously was well…read moretrained, prices are fair. My personal dealings have been to have new tires mounted.

Great service with reasonable prices. Very fast turn around time for completion of work.read more

Jeff's great. He and I have gotten to know each other a little too well thanks to my aging Volvo…read more His guys are friendly, his work is done right the first time and he always is available for questions or proactively gives me a call to tell me what's what. I appreciate a mechanic you can trust and who gives you realistic options. His shop is worth the 20 minute drive for me. An extra star for the vintage and huge urinal in the always clean mens rooms and the often appearing donuts from the Holland American bakery.

Love, Love, Love Newton Gulf! The owner is an expert and kind, considerate business owner. He…read morewill work with you and explain what you need.

Bought a 2014 hd streetglide nice bike great people some where the wrong milage git put on title…read moreterrible customer service

jay or pony boy sold me my slightly used road glide and I couldn't be more happy with the amount of…read moreeffort he put in. I asked a lot of detailed questions and he was more than helpful and he if he didn't know something he found the answers for me and continued to do so after the sale! thank you ponyboy! thank you to the finance team for working w me being out of state!

TSI are awesome. Very knowledgable and great service. Family run business - they love what they do…read moreand it shows. Highly recommended!

Custom cycle works is a very reliable motorcycle shop. Mark is a straight shooter. He is one of…read morethe good guys his word is solid. One of the last few people I know where a Handshake means something. I would , and have highly recommend Custom Cycle Works on many occasions !!