I purchased a bike for my daughter here and while talking to the staff whom all were friendly and…read morewilling to talk about anything related to bikes or biking "even the guys in the back in service" I mentioned maybe upgrading my old bike, they steered me to a jamis Komodo from last year the manufacturer was giving a discount on. After plenty of research on the bike they suggested I couldn't find a comparable model to it. it had high end components and everything. Very solid bike. I'm really happy with the bikes we purchased, the staff and how they conducted themselves. The order came in when they said it would and I even let them do a tune up on my old trek they put in new cables and the bike looks and rides great again. Never felt takin advantage of or mislead in anyway. No complaints from this customer Thanks guys keep it up!! Continued success with your business Sean. -Ron-

I had called Home town Cycle and ask what the price would be to replace 4 cables Brake and…read moreshifting. I had raised the handle bars and the cables were 2 short. the owner ask if I had Hydraulic brakes I called back after verifying that I did. I was told the price would be 189. I brought the bike in the next day and was quoted a price of 325 plus he was telling me that the extender I purchased form a Giant dealer was no good and I should replace that too for an additional cost. I was not happy and told him that and expressed I was stuck and if I am paying that price it better be perfect. He said he could not guarantee that and refused to do the work. I would not recommend this service to anyone the bait and switch and then the push to purchase more unneeded hardware in the extension shows he is only in this to make money. I would not take your bike here for service.

I recently tried to have my bike repaired at D & D because I had a good experience with the shop a…read morefew years back. Unfortunately, their business model has changed and they will only service bikes that they sell, and they only sell the Giant brand for the most part. I was trying to give the local shop some business with a certain possibility of purchasing a new bike in the not so distant future. The shop owner was very rude and I guess they didn't need anymore customers because there's a snowball's chance in hell that I will purchase anything from this shop. They have a very superior attitude and they had turned down another customer right before we got there. Good luck with the pending recession!

Don't bother trying to get your bicycle repaired here if you didn't buy it from them. They have a…read morepolicy that unless your bike was purchased from them, they won't repair it. The question I have is, after moving back to Brighton, having been working out of state for several years, my family of 5 is in need of bicycle repair and possible upgrades. Maybe even a new bike or 2. Why would I consider buying anything from them if I can't even have one of my 5 bikes repaired now. Sorry, very very poor business policy.

Updated 6/26 Due to…read morethe actions of one person, or rather lack of action, the company as a whole should not be dinged. Within 2 hours of the ratings I finally received a call back. They came out and picked my bike up, road it (I verified this by marking the mileage down before they picked it up) put in on the diagnostic machine and confirmed the issue. I picked it up on June 24th and Josh was very professional, apologetic and polite (he wasn't the one who dropped the ball). I have trusted them for the past 4-5 years with my bike and I will continue to due so. Took bike in for service and driving home the "check engine" light comes back on....I called as soon as I made it home and now, six days later, I have yet to get a return call. I even called and left another message on Tuesday....really disappointed....now they get to talk to my credit card company as I will be issuing a chargeback.

They don't deserve a one it should have minuses. Took my quad for valves and clutch to be checked…read moreout. They replaced the battery, witch they just checked my battery the day before I dropped my machine off and it was good. Needless to say I made them take switch batteries back. They never checked the valves or the clutch what I took it in for. The invoice stated for them to be looked at. I guess they can't read. It their lost. The parts department sucks too. Just a bad place.

It's boating season, soon…read more This is probably my favored sporting store of them all. It's nicely kept and has a nice assortment of golf, biking, running or cross training to outdoor activities.

Well, the name explains it all. Just take the S off and that's how people usually respond to you…read morewhen you're in the building or in the parking lot and I'm not talking about the clientele. Every time I go in there to find products I've seemed to have the same experience where most of the employees hate their job and don't wanna be there. Apparently the inventory itself is one step up junk. It all looks good on the outside, but the equipment is definitely subpar and that's being nice. At least the floors are clean. At least they were when I was there. Sadly it seems like everything's overpriced like I said, and even their hunting section is all Gucci crap that no one would really use at least the real hunters. And that's even if you have a section like that. Seriously the whole place is going downhill and I don't think they even know it. This is not just for one location I frequent at least five looking for a single product and they did not even have that even when I called in person on the other line, sadly was not helpful and their website is not helpful in the least sadly. if I had a negative score, I would probably give it here.

Just bought a used bike from these folks and it was an outstanding experience. Incredibly…read moreknowledgeable and helpful staff. Literally the most pleasant retail experience I have had in a long time. Great value as well.

They accepted my old, but very good, bicycle to donate. Very nice folks. Would definitely recommend!read more

There are lots of lakes nearby for swimming and hiking. Brighton State Rec is not one I would go…read moreback to. The beach at Bishop Lake was too small for the amount of people and the water quality wasn't great. The water was shallow, murky, and slimy. The trail around the lake was also crowded and not peaceful. Many people were riding their bikes or walking in between the camp grounds and the beach. Some signs or trail activities were falling apart and in need of repair. If you want to be around a ton of people while enjoying the outdoors, you'd have fun. It wasn't for me.

I visited on Saturday, October 4th driving a rental vehicle registered through my insurance…read morecompany. We purchased a grey rec sticker attached to the windshield. My family purchases rec passes for all of our vehicles. When the booth worker, Connie, asked if I have a rec pass on my vehicle, I replied yes, and she waved me in. She did not stand up to view the sticker. I parked in the Bishop parking lot and soon after noticed a white vehicle speeding through the parking lot. Connie the booth worker blocked the back of my car into the parking space with her personal vehicle and jumped out screaming, so angry she was nearly foaming at the mouth. Connie jumped out of her car, and ran to my driver's side window screaming at me as I sat bewildered in the driver's seat of my car. "What do you mean you have a rec pass, you don't even have a Michigan plate?!! Go back to the booth!!" I asked Connie to remove her personal vehicle from blocking my vehicle and obstructing my movement. I told her I don't feel comfortable with her behavior and that I wanted to leave the park. Connie said, "Good, leave!" I stopped at the booth and asked for Connie's name and the contact information for a park's supervisor. Connie replied- you don't need my name. They know who I am in the park's office. She then walked into her booth and slammed the door. I had Deb with DNR drive to the booth to speak with Connie and address her bizarre and over the top behavior. When I asked Deb whether booth workers are deputized or authorized to pursue and block parks goers with their personal vehicles, she smartly replied, "What do you think?" MI Legislature allows DNR officers to write civil tickets only to visitors without a rec pass. Under no circumstances should a civilian booth worker impersonate an officer, chase, pursue or physically block a person who they believe is not carrying a rec pass.

Nice little store with few premium outdoorsy brands of clothing and gears. Like kuhl, fjallraven…read more They do carry Some backpacks and hiking gear. Not a chain, friendly staff, very helpful. Being a tall guy, Wish they had extended sizes in the store.

Great selection and customer service! And they have great items I haven't seen outside of Coloradoread more

We rented a kayak through their online booking for one hour. In the email it stated that you should…read morearrive 15 minutes early. Well we got there early and once it became our start time, noone was there. I ended up calling them to make sure someone was coming, and I was able to get a hold of a staff member who said they would be there in a couple of minutes. Well that turned into about 15 minutes later. Once the staff member came, they got the kayak on the water, showed us how to get in and gave us life jackets. The actually kayaking was nice and the weather was good that day. Basically two ways you can kayak through a nature area or by some huge lake houses. Both are obviously beautiful choices. So overall, it was a decent adventure but just did not like the fact they were late in getting things started.

The associate onsite was great. We rented 2 paddleboards at the park in New Baltimore, MI and were…read moregiven 2 very short paddles that were missing the section to extend/adjust the paddle to the person's height. As a result the paddles were to short. The only other option was to use a kayak paddle. If you are renting paddle boards and don't have the correct equipment to make it enjoyable and physically comfortable for all customers then you should not rent them.

great experience! Rob went above and beyond to get me into my dream bike. He actually packed up…read moreand met me quite a ways from the dealership, which made it possible to get the bike. He spent so much time over the weekend answering my questions and making sure everything was perfect. I picked up the bike which he prepared to be fully woods safe and legal and did it in 24 hours. Truly amazing experience. Thanks Rob! Now its time to rip!!

**UPDATE*** After…read morethe initial sale... things just kept getting worse. They sold me a used bike with only one key and never told me there wasn't a spare. After I asked about it, they told me they could order another for me... but I'd have to pay for it (lame). I said okay, but they never got the KTM registration card from the previous owner, so they couldn't order another one. Ok, great! I asked if they could help out because when I call KTM, they said I would have to go through the dealer. After numerous attempts of asking my sales rep for help--nothing. After 5 or 6 attempts, I got tired of asking. So, I'm stuck with one key. Hope I never lose it! Another thing that sucks... Trojan claims that their used bikes go under inspection. However, when I got the bike there was an issue with the brake squeaking loudly when stopping. Turns out a pad needed to be fixed. The horn was also not working. So, they sold a used bike to me without even know the horn was shot? Which leads me to believe nothing was inspected and there could have been many things wrong or broken. They were cool enough to come pick up the bike and fix it for me after the sale. Wish it would have been taken care of before! Unfortunately upon delivery of the bike, I had new scratches on the tail that were NOT there prior. Assuming it's from the strap used to secure the bike in their truck during transportation to and from the dealership. The scratches are on both sides of the tail, exactly where a strap would sit. Never said anything to me. If they would have offered to fix it, I wouldn't be updating this review to a one star. But here we are. I also had asked them to email me a copy of my previous bikes odometer statement. I traded in my used bike... and instead of paying off the loan balance for me, they made me contribute $500... just to get more of my money. Since $5,400k for the used KTM wasn't enough. LOL! I said screw it because I was already at the dealership coming from an hour away. And I planned on getting a refund on my old warranty that could help cover that loss. After a few emails back and forth, I never got the copy of the statement. Frustrating sequence of events. Wouldn't do business with these guys again. If you want to buy a motorcycle, here's my advice: buy from a private seller. You'll get a better deal and more honesty.