I really want to like this place and I've given them a number of chances but they continually let me down. Most recently I called to order some parts for my Ducati. I was VERY specific on the phone with the person I spoke with in describing the exact part which happened to be a brass breakaway mirror screw. He looked them up and told me that they were actually called "mirror rivets." Okay, whatever... I ordered two. I went in to pick them up. I walk up to the counter and a young guy asks if he can help me. Yes, here to pick up some parts I ordered, gave him my name. He then has to ask another guy where parts for pickup are. He tells him and the kid goes to get them. I get a brown paper bag and I open it up to double check the parts. They are absolutely wrong. They are pop-rivets, not even close to brass mirror screws. Now the one guy that actually knows what's going on is off putting out another fire for a guy that ordered a specialty Ducati tool months ago and it went missing. I stand around waiting for 15 minutes as the two helpless girls behind the counter ignore me. Finally I ask if they can look up the part I need. One says she doesn't know how to use the computer and the other says that she'll try. I tell her the year make and model and exact part I'm looking for. She takes 5 minutes of staring at the screen to tell me that the Ducati parts system is terrible and she can't find it. While I'm standing there, I take out my iPhone and google "Ducati 999 mirror screw" and find them in 2 seconds. I clicked the link and ordered them from an eBay store and walked out of Motofit disgusted. My other experience was sending a good friend there to have some tires installed on his Indian. Long story short, they took a week and a half to install them (he brought them the tires) and they charged him $340. The excuse he got from them on why it was so expensive was, "We only work on metric bikes and don't have standard tools." What does that tell you? He disputed the charge on his Amex and got it knocked down to what it should have cost which was half as much. read more

Beware! This place is a nightmare. Can't believe they're even still in business. My husband brought his bike there to fix and after being told it would be done in a week it was not done. Three weeks later he got the bike back and after paying $1,000 the problem was not fixed. On top of that, someone (presumably one of the mechanics) stole his riding sunglasses that were left in the bike's seat. So, not only are they incompetent but they are thieves as well. When we approached them about the missing glasses, they acted like they had no idea what happened to them and when we suggested a free pair of glasses from the store as compensation for the stolen ones, they did not comply. Never doing business with this place again! read more

Terrible place avoid at all cost. The management their is lazy and act like they are too good for your money. They will push you around for weeks if a repair is needed when it's a simple fix. Just don't waste your time and save your money. read more

They are the worst, easy on selling you but horrible on follow up. Kawasaki states you must have the waverunner inspected after 10 hours to maintain your warranty, I had to call 8 times to finally get a responce. I then lost one of the keys, called to ask how to replace the key and once again I am still waiting. After spending over 16k , you would expect better service, go elseware read more

Try and find a salesman, or some one else to help you, forget it. They said they had the bike I wanted in stock, drove over 40 minutes to get there and guess what the bikes I wanted to look at were in crates, wast of time and gas. read more

Bought a brand new 2016 Kawasaki Voyager 1700 from Motofit. It had to be ordered because basically none were in stock in the entire state of CT. The bike was delivered when promised, but only owning it a week, a very bad rattle stated on the bike. I had to take it back to the dealership at least 4 times before they were finally able to fix it properly. I live 30 miles away, so cost and time of delivering the bike back and forth to them is obviously on the customer, even if they fail to fix it correctly the first time. Soon afterwards, the handlebars on the bike began to vibrate or shutter when the brakes were applied. Again, I had the bike in their shop at least another 4 times, and they were never able to fix the issue by the time the riding season ended.The service guy at the time, Dave, would never call you back when he promised he would. I was always chasing him down, looking for updates on the situation with my bike When the spring of the year hit (2017), I stopped into the dealership to ask when I could yet get it in so they could work on it, but Dan, the GM, told me they were done with the bike, that they had done everything they could think of, and told me to bring it to another dealership. So I did, all the way to Ossining in NY state, again, at my time and expense, which was considerable. I felt abandoned by these guys at Motofit...they can easily wipe their hands clean of you when the going gets tough for them. The Vouager was the 2nd bike I had purchased there...I also had a KLR 650 that was reliable and didn't need any tough servicing. The dealership in Ossining was able to fix the problem, so I'm happy now, but will never, ever give any type of business to Motofit again. read more

Went in to look at a used bike they had on their website, but it had sold a while ago. Did some dealings with their finance guy who failed to call me back on three separate occasions as he said he was going to. I ended up going to BMW and buying a new F800R instead of a monster. To bad that they lost a sale on a bike I wanted to buy over simple customer service. read more

Called to order part on may 18th, told me they would get it in 1 1/2 weeks and they would send it right out. I called on June 4th(Thursday) and they told me that my part had come in on monday. Even if i were to come pick it up, they would still have to call me and tell me my part was there. Then I call on June 10th( Tuesday) and the part was shipped out on that morning. Very unprofessional, GO ELSEWHERE!!!!!!!!!!!!!!!!!. read more

I called to ask for a price on something, was told he didn't have the prices memorized and couldn't give me a quote. Just that if I needed the part, I had to order it. read more

This is the worst dealer experience I have ever had in over 50 years of riding. Unaccommodating, it's like they are doing you a favor working on your bike and emptying your wallet at the same time. Went in for new tires for the Duc, estimated at almost a grand. Beware read more

i had a damaged fairing and fender ,my fault..as i rode from miami to connecticut a wood barrier got in my way . my fault. did not turn engine off as i was getting off bike and hit the first gear and bike lunged forward . once in conn. i .went to motofit and ordered the parts . when they came in the new replacement fender as sent by kawasaki arrived damaged ,,,they immediately returned it and got me another one. made an appointment to get the work done . took 3 hours while i waited . spent the time at the dealership. these guys are trying to live down their extremly bad reputation..i was warned before going there by other riders but i always give people a second chance . theyare now triying very hard to overcome past deeds and i think that a second chance should be considered . read more

Bought a lightly used bike from Keith Baker at Motofit. He was knowledgable and attentive, but wasn't too salesy. I went on a Saturday afternoon and had plenty of time to browse the different bikes and never felt rushed but did get all of my questions answered. Overall, I had a very positive experience with Keith and with Motofit overall. read more

Absolute worst experience. They charge an arm and a leg. The work is questionable at best. I have had to bring the bike back right away for he same issue that was never fixed correctly. And to top it all off, their service is beyond horrible. Some of the people are so rude. I will never go there ever again and encourage others to do the same. read more

I brought my Kawasaki bike that I bought a year ago from Motofit in for its first oil change/filter at 900 miles. These guys did it like a F1 pit stop. I was out of there in an hour. I had made an appointment but it was a pleasure that they were on top of it on a busy Friday morning. I have seen the bad reviews on Yelp but my experiences with sales and service have been straight up and fast. I am a satisfied customer and I would recommend them. read more

I just had a front tire replaced on my ducati at Motofit. I can,t recommend them for service as I was told to wait, it would only be an hr wait. 3 hrs. Later I was told service to change a front tire was over $100, I just had a front tire change for $60 at another dealer. And they couldn't give me a receipt. No way that I would let them do an engine service. read more

Wish I could give them zero stars. This place should be out of business. Charged my husband $2,000 to fix his bike and it was returned with the same problems plus missing gloves which he forgot to remove from the bike before it went in to be worked on. The staff claimed that they had never seen the gloves and to this day (now over a year later) we never saw the gloves again. When asked if they would compensate for the gloves or give us a new pair, they refused. When the problem of the bike not being fixed was addressed, they agreed to take a look at it again but would still charge for labor after he had already paid over $2,000 to have it repaired. Would NEVER use this piece of crap e again. The lack of professionalism and integrity is disgraceful. read more

trouble is these jerks have some great bikes to sell, but don't know them very well and cover up the gaps with PR that is too close to lying. Their true expertise is making sure intelligent customers don't come back. My terminal visit was to buy a KTM whose dragging clutch made it stall anywhere any time, especially in traffic. Stonewalling was followed by switch to concern and helpfulness--they wd come to my house and pick the bike up! Only they never came, just apologized and promised to come tomorrow. After 3 tomorrows I began to see what was going on--called, got the mgr and said, you never meant to come, did you?. Yeah! was the answer. Still puzzled over such self-destructive behavior, making an enemy out of a long time motorcycle addict willing to spend money...go figure. read more

I called to make an appointment to change my April Tuono front forks and wear shock back to the factory setup. I waited two weeks for an appointment. Brought it in and the service tech said the computer crashed.I waited 45 minutes for them to reboot it. Walked around the showroom(the size of my living room) and was immediately "attacked" by the salesman.I told him I have four bikes,not interested in another one.He kept trying to sell.It took SEVEN weeks to get my bike back AND the battery was dead.Of course they did not keep it on a battery tender.The service tech I initially dealt with is no longer there(SHOCKING) and the twat behind the counter is f-ing useless. The mechanic turned off the service light but could not turn off another light on the display. Unfortunalely I ignored the reviews and I payed the price. One thousand dollars later. If there is a God, someone will open another dealership down the road and put these a-holes out of business read more

I usually never do this,but in this case I feel obligated to let other people considering purchasing or servicing their motorcycle/ATV at MotoFit, know what a NIGHTMARE experience I have had dealing with them...Not only was purchasing my bike from there a total run around, but then I needed to have it serviced almost immediately after purchasing it!!! That was a MONTH ago! I am now making payments on a bike I have not seen in over 4 weeks...I cannot get anyone to call me back and when they doI they give me different stories about what is going on, to make matters worse I have shown up there randomly because they tell me it's being worked on and my bike is nowhere to be found! I now have contacted an attorney because of the severity of the situation and the manufacturer...I am an avid rider and have purchased many,many bikes, I decided to buy from MotoFit this time and have nothing but regret, all in the middle of prime riding season... BUYERS BEWARE, MotoFit has terrible customer service and has done nothing but LIE to me or ignore my requests for basic information about my property. I am disgusted to say the least. read more

So first I have to say I've never ever written a yelp review. Even if I have a bad experience somewhere I usually value my time too much to spend it bashing some bodies business which essentially is their livelihoods. But this one had to be written. I am and have been in the motorcycle business for over 10 years now. I've pushed a broom and worked myself up the ladder to a lead tech at a flagship ducati triumph dealership, which I eventually left, on good terms, to open up my own mom and pop service shop that now has a decent following. Recently I had serviced an Aprilia RSV4 and got to take it on a very long test ride. Absolutely fell in love with the machine. Even though, I have friends in the industry working at an Aprilia shop close to mine I don't like to ask for favors and decided to give MOTOFIT a try. Closed my shop on Saturday and put some $$$ that I just got from selling a couple used bikes, and off I was to potentially buy myself my next toy which I do not need since I have plenty of bikes but much like every motorcyclist, it's not the need it's the want that drives us. Walked into their showroom, which all though small, seem to have a few nice machines. Not really a good flow to the space in my opinion, mainly cause the Aprilias are by the parts department and can easily be confused for bikes waiting to be worked on. They are also hard to admire cause of the line of people waiting to get help at the parts department. After, standing there for 10-15 mins trying to catch eye contact with someone that works there overly busy sales guy named Keith Baker rushed over to me, and in a very friendly tone and asked me if I needed help. Again, being in the industry I knew exactly what he was dealing with being that it was a busy Saturday and he already had a buyer sitting at his desk. I asked him if they still had a left over model in stock that I saw on Craigslist. He said "think so" and quickly showed me a previous deal he had made on a brand new model to show me what I can expect to pay if I financed the bike. Again, doing this while apologizing to the guy he was already working with. Then he asked me to walk over to another guy and ask to check if that model was still in their inventory since he was busy serving somebody else. That gentleman, if you can call him that, was basically sitting with his feet on his desk picking his nose. I, very politely asked him to check the availability of the model I was looking for. With the biggest nasty stank impression as if I was asking him to shovel manure he pulled out his folders and listed through them with no sense of urgency as if his time was much more important then mine once he found the right page, in a very nasty tone, like he was doing me the favor of a lifetime, without even looking back up at me, he said "yeah". And went about his business of picking his nose and starring at the wall. So, I walked back over to Keith who was still busy and asked him to run the numbers for me on this particular bike, he apologized and said that he was busy serving somebody else still and if I can go back to the other guy for that info. So I did. Again, very respectfully I asked him to run the numbers for me, since I was not sure if I was going to buy it straight out or finance it. Once again, in a nasty tone he asked"are you ready to buy right now" which really should not matter. I replied "no" even though I had a truck outside with a ramp ready to take the bike home. I just wanted to see if he would actually do his job. At this point he said very loudly that people actually stopped and looked at us "so what's the "effen" point then, come back when you are ready to spend and I'll run all the "effen" numbers in the world for you. I understand, that I did not look like a millionaire, and that I was looking at a very expensive machine which is actually a toy, so I could of been looked at as a "tire kicker" as we say in the industry, but the bottom line is that I had the money to buy it out right with me and that this is no way to treat potential clients. On top of it all, it turns out that this guy is the sales manager. To the owner of the shop: you have a great place with great products but this Paul Yankowski is not good for business. To the potential new clients, give this place a chance but steer clear of this unprofessional person. And to Mr. Yankowski, you need to pick up a "being a salesman for DUMMIES" there has to be a lot of information in that publication that you have no idea about. read more

just purchased a Ducati 1199R from these guys and man let me tell you, this is probably the best experience of my life! The sales manager Savuth is an absolute gem. I've been pestering this guy with questions for months now and not once did I get a feeling that I was a nuisance although I can attest that I annoyed myself so I can't imagine how he felt. This is the modern day gentlemen that remembered my name although I didn't make a purchase for more then a couple months. So after shopping around I decided to take my business to Danbury, ct since ny dealers are incompetent or only deal with the RICH! The genuine voice on the phone came with a welcoming and genuine staff in person. This guy got me the bike in 2 days after my deposit and delivered my bike to nyc in less then the time expected. I applaud the whole staff for a seamless experience that will keep me coming no matter the distance. Great staff, Phenomenal show room, I will say no disappointments with these guys just the highest standards. The general manager was pretty cool as well always met me half way and also Savuth offered to pick my up if I took the train there. Wow ddoesn't get better than this. I gained a spectacular machine staff that are like family and, genuine and honest salesmen with a million dollar smile! read more