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    Motion SF Physical Therapy

    4.6 (8 reviews)
    Closed • 9:00 am - 5:30 pm

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    Bay Area Foot Care

    Bay Area Foot Care

    3.0(4 reviews)
    0.7 mi•Stonestown

    I saw Dr. Richard Rolfes saw for the first time for crippling pain in my feet. Here's my…read moreexperience. Crowded waiting room but the receptionist was very nice, pleasant, professional and was patient with each person. Even the patients were nice - telling me about their good experience with Dr Rolfes. I was worried he wouldn't take time with me but I was mistaken. He was pleasant, professional- nice! He took a lot of time with me even looked at X-rays I had on my phone from Carbon Health. He examined me gently, explained things and designed a treatment and looked at shoes I I brought with Me and suggested a supplement to take for inflammation. I liked him- He was personable and hopeful for my condition - plantar fasciitis and noted I also had a bone spur but gave me hope of a quick recovery. I go back in 3 weeks. I left still limping but smiling. Made a follow up appointment with a different health care professional and she too was very pleasant and lovely. 5 stars.

    Stay away. Really. Been going there for years. They used to be courteous, friendly and personal…read more Now they have been bought by some corporation that seems bent on destroying the practice. All of the nice staff from before are gone. The two doctors, Rolfes and Sternak are still there and are probably still as excellent as before, but they are surrounded by an incompetent organization. The local staff only have the power to say "no". I showed up for a scheduled appointment and they told me "it was on the old system but didn't make it to the new system. Third time this happened today." No supervisor is on premises. There's nobody to speak to. Nobody to make it right or even apologize for the issues. The lobby was full of puzzled people wondering what was going on. A very unpleasant experience. Dr. Sternak, when you move to a new practice (and I imagine that will be soon), let me know!

    UCSF - Family Medicine Center Lakeshore

    UCSF - Family Medicine Center Lakeshore

    2.7(87 reviews)
    0.8 mi•Merced Manor

    Absolutely incompetent front desk. Talked with Brandon and he had me going in circles only for me…read moreto have to clarify that he had zero availability for the next two months. Why didn't he just come out and say it? Scratching this clinic off my list.

    Horrible Patient Customer Service!…read more I had a bad experience with UCSF Sloat Blvd. Lakeshore San Francisco Laboratory. So I went to UCSF Sloat boulevard Lakeshore on December 11, 2025. The lab personnel who took the blood have an attitude problem. She was mean. First, I informed the receptionist about the three lab orders that I received from UCSF Doctor. The receptionist responded that she only saw one from my UCSF chart via online. I was going to show it to her so she can help me figure it out where can I go to get it done but she didn't give me a chance. She then referred me to the lab personnel without giving me the chance to show her the three lab orders. ZERO EMPATHY and CUSTOMER SERVICE. I then informed the lab personnel about the 3 lab orders that I received from UCSF doctor. I was going to show her that three lab orders document so she can help or advise me where to go but she cut me off immediately. She seemed irritated already and informed me with an attitude that there's only one lab order. When I showed her all the three lab orders that I received from UCSF doctor, she said there's only two lab orders. I informed her that there are three pages and it seems there are two lab test orders. Again she responded sarcastically with an attitude that the two lab tests are the same. So there's only one lab test her lab can do, and that's what she's doing right now. So obviously I was misinformed with an attitude or she doesn't know how to read lab orders. I'm a combat veteran and never worked in a medical field. How come I was able to figure out that there are three lab orders just by reading the order sheets. But the lab personnel insisted that I was incorrect and there were only two lab orders. After my appointment I was informed by UCSF that I have total of 3 lab orders. Horrible service! Rude!

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    Motion SF Physical Therapy - physicaltherapy - Updated October 2026

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