Michelle and her team at Lands End Physical Therapy are absolutely fantastic. What really stood out to me is how Michelle takes the time to truly ask questions and listen to what's going on, instead of just putting you through a routine of weekly stretches and strengthening exercises. The care feels very personalized and intentional. I went in with an LCL tear, and with their help I was able to get back to 110%. One of the things I appreciated most was their use of the Stride Hub app. It made it easy to review my exercises anytime, which was incredibly helpful when I forgot details like how long to hold a stretch. The team is also extremely responsive whenever questions come up. 10 out of 10, I would recommend them. Hopefully I won't need physical therapy again anytime soon, but if I do, I know exactly where I'm going. read more

Micheline and her team at Lands End are awesome. I injured my shoulder, had never been to a Physical Therapist before, and they made me feel so comfortable throughout the whole process. Every session was thorough and I could legitimately see improvement after each time I went in. I'm back to 100% and so thankful I chose to come here. I would recommend them without hesitation! read more

I cannot say enough wonderful things about LEPT and Micheline's team. I previously did physical therapy at UCSF and unfortunately had a terrible experience, so I was hesitant to try again. After waiting a couple of months to get into LEPT, I finally understood why the waitlist is so long--it is absolutely worth it. From the very first session, Micheline listened so carefully, took my concerns seriously, and continuously adjusted my treatment plan based on how I was progressing. Her expertise and attention to detail are exceptional, and her warm personality makes every visit feel welcoming--she always greets you with a big smile. Ronin has also been an absolute pleasure to work with--patient, encouraging, and always making sure I'm doing every movement correctly to avoid injury and maximize improvement. And Mazy is just a big plus--she's the cutest, fluffiest dog ever and brightens every session! I genuinely feel supported here, and even as I recover, I find myself not wanting to stop because the care is that good. LEPT has completely changed how I view physical therapy, and I'm incredibly grateful for the progress I've made with this amazing team. Highly recommend! read more

This is going to be an unusual review, because I'm actually not a patient. I was injured at work, and needed some physical therapy. My company's insurer hired a "scheduling company" that gave me a list that included Lands End. I read the Yelp reviews, and it looked like where I wanted to go. When the paper-pushers tried to schedule, they reported that the number has been disconnected. Well, I wasn't going to accept no for an answer that easily, so I called the number, and somebody picked up right away! She explained that they haven't taken workers comp cases for almost a decade, but they were getting so many calls they had to block the paper-pushers. As it turns out, Lands End can't treat me ... but they were sympathetic to my plight, and did more than I'd expect to keep from leaving me hanging! read more

I am so grateful for Micheline, Megan, Ronin, Celine, and Karlo in helping me with my recovery. It was a long journey that included getting support through physical therapy to help me be able to walk comfortably again and supporting me through surgery and post-op recovery. I am back at the gym, lifting weights again, going on hikes, and living without many of the restrictions I had before. Their instructions and guidance were so helpful to me. They truly cared about my recovery. I've done physical therapy before where it felt like a chore but every week I was so excited to see them and to work together with them on progressing my strength and stability. I strongly recommend going to see them! read more

The BEST physical therapy experience ever! Everyone is so amazing. Truly like a family.

Micheline and her staff of aides (Megan, Ronin, Carlo) bring not only PT expertise (that's table stakes), but also a sense of community and joy to the process of healing. They kept me motivated and on-track at each step along the way and created an amazingly friendly atmosphere in the office each week. I would also like to give props to Mazy the world's sweetest and mellowest office dog. read more

Lands End Physical Therapy - the graduates wall. It really speaks to the sense of both joy and community at Lands End. - Physical Therapy Near Me - San Francisco, California

They won't text. you back so don't bother using the text option on their site. I called 3 days in a row, left messages with no answer. I resorted to email and they took 2 days to respond to let me know they are not accepting new patients for over a month. Waste of time. read more

I had an injury that required me to go to a physical therapist for the first time in my life. Micheline and her staff provided exceptional care and a treatment plan that really addressed my needs. My recovery was greatly accelerated by the Lands End staff. I would highly recommend them. read more

I was excited to come here for PT after seeing all the positive reviews but my experience even just making an appointment was terrible. Their voicemail says you can text them but when I tried to schedule an appointment by text I got a rude message in return saying they don't schedule them by text. But they don't pick up the phone ever. And when I finally got someone to call me back the lady was super condescending and talked to me like I was stupid because my HMO insurance card didn't say the medical group name. Well it doesn't and that's not my fault. read more

I started going to Land's End for physical therapy about a year ago. I was having residual hip pain from a bad fall on a boat. The owner, Micheline Cerra, has been in the business thirty years. She tailor-made a fitness program to rehabilitate my hip and get me up and moving again. I was given hands-on instruction by one of her staff members. I was also sent my exercise plan via e-mail so I can do them at home. It's a small operation very centrally located and easy to get to without a car. The appointment begins with a check-in consultation, and then one of the P.T. Aide's applies a heat pack to your trouble spot for ten minutes. After that, you'll have a few minutes to relax before moving into your first set of exercises. In my case, these take place atop a massage table. After that, the next set takes place in the exercise area and will be done on the floor or on a mat or against the wall. I like to spend my last half-hour on the Peloton bike. Before you leave, you return to one of three cozy rooms and are back at rest on a massage table, then ice is applied to the area you're focusing on by one of the highly-skilled P.T. Aides. After ten minutes, you're free to go or wait to have a wrap-up with Micheline Cerra, owner of Land's End. Micheline is a very compassionate person; she is so well-suited for this line of work. I must say the whole staff are very professional and are always looking out for one's best interest. So, if you're looking for a P.T. clinic, that kind of feels like a spa, look no further! This place is warm, friendly, and caring. You will love the healthy vibe. read more

The lead PT is actually my mom, and although this would seem bias, I would definitely recommend her. I have been to her practice many times and I can tell you that's she treats her patients like me, which is not a bad thing! Everyone there seems so happy and I feel like she treats them as her son. We also have a really nice dog named Mazy. I can guarantee you will have a good experience. read more

My thanks to Micheline and everyone at Lands End for helping me out. I have a problem with my left shoulder and the therapy you provided has significantly improved my range of motion. I find your exercises to be straight forward, easy for me to do on my own, and very effective. This has been a very positive experience for me. read more

After having knee surgery to repair a torn meniscus, I began physical therapy at Lands End Physical Therapy (LEPT). From the first visit, Micheline created an exercise plan to help me recover an strengthen my knee. Each week I worked with Micheline and her incredible staff of Carlo, Megan, and Celine. Over the course of several months my mobility greatly improved and my knee function is just shy of 100%, much to my surprise. After the surgery, I wondered if I would ever walk normally again. The exercises Micheline selected for me were easy to perform on my own at home in concert with the sessions at LEPT. I whole-heartedly recommend Lands End Physical Therapy to anyone needing to regain strength and mobility after an injury or surgery. Their attention to the patient's comfort level and physical ability made the difference for not only my recovery, but also that of the other patients I would see each week. read more

I cannot say enough wonderful things about Micheline and her team. After injuring my elbow, I went twice a week and was always greeted with smiling faces positive attitudes. I would go in the mornings, and it was a great start to my day to be surrounded by good healing energy. They truly care about helping their patients, and getting to know everyone & their injury. The whole team is amazing, but special shoutout to Megan. Thank you, Micheline and team! read more

Great people, nice space, and useful exercises that I hope to keep practicing for years to come.

As happy as I am to be significantly improved from my injury--thanks of course to this practice--I am sad I no longer get to see the amazing team at Lands End Physical Therapy each week. Such kind, friendly, and supportive staff. I always enjoyed my time there, and greetings from the office pup helped me heal too :) read more

I wanted to search for a place where I could try the Normatec system for an affordable price and an easy booking system, and that is what led me to Lands End Physical Therapy. I had a great experience today, and Micheline/Chris were both very helpful and friendly in getting me setup and answering my questions. Hopefully I'll be back soon! read more

I love LandsEnd Physical Therapy! I'm 47 year old that 10 weeks ago had a total right hip replacement. I've been athletic my entire life. I was a swimmer, ballerina, Zumba Instructor, weight lifter, cardio junkie and the list goes on. Erica Hemenway is my physical therapist. She rocks. I see her a couple times a week for in person PT. Lands End uses an app that has all my exercises on it that I can do at home with a resistance band, a ball, a chair and a mat. Erica is helping me get back to me. I really appreciate everything Lands End does. Every employee there is professional, accommodating, knowledgeable and cool. The clients also are really nice. A crew of us are there at the same time making it really comfortable. read more

I've been to different physical therapy facilities but Lands End PT at 44 Gough St, SF rose far above the rest and I highly recommend it. Micheline Cerra, Eileen, and Jackie are very attentive and will make sure you're doing the routine exercises properly. read more

Lands End Physical Therapy - Picture of the sky on the ceiling....hypnotic, relaxing. - Physical Therapy Near Me - San Francisco, California

I went to Lands End PT for my knee and ankle pain that was on going for a year. After couple of months of therapy now I can hike again without any pain. Micheline is very knowledgeable and friendly. I highly recommend Lands End Physical Therapy. read more

I fell off my bicycle, hit the ground hard, and fractured bone in my shoulder which made the arm non-functional. Going to Lands End Physical Therapy, I did have a primary physical therapist, and because of different reasons, I did have the opportunity to work with three physical therapists and most often two aides, and and sometimes another third aide. All had good input to contribute and helped me on my road to recovery. It was quite a journey for me, and alongside physical rehabilitation, there were other lifts for my psyche during this difficult time. I was guided to be patient, stay positive, and be kind to myself. I am so grateful to have found Lands End PT. read more

This is the best PT around. Skilled, responsive just fabulous. Micheline Cerra is the most committed and caring physical therapist I have encountered. Maisy is a great therapy dog as well! This business deserves way more than five stars! read more

I would recommend Lands End to anyone in a heartbeat. I came for two different issues (lower back and knee) and had both resolved within a short amount of time. Without the work I did here I would not be able to continue playing the sports I love at the same intensity. Micheline and her team are pros. But more importantly, I love that it's a friendly, low-key place where you get a lot of attention and know that they truly care about your progress. Thank you again, Micheline, Zarinah, and Megan! read more

This was my first experience seeing a physical therapist. Micheline and her team were very attentive within my and other patients healing process. Micheline takes time to individually examine every patient in each visit. Her team is amazing I appreciate the close attention they spent. Shout out to (Zarina) . read more

Wonderful and caring team! My knee pain improved immensely and I'm looking forward to going on long strenuous hikes soon! Thank you team!

I was having chronic knee issues, and got referred to Lands End through my insurance company, Anthem Blue Cross. I came once a week for 6-8 weeks, working with Micheline or one of her assistants for around an hour each time. I never felt like the clock was ticking, and enjoyed the therapeutic electrical impulse or heat therapy at the end of each appointment. I'm happy to say that it's now been a few months since my treatment, and my knee is still feeling good. Thanks! read more

Micheline is fantastic! She doesn't just treat your injury, she treats you, as a whole human. Her assistants Jen and Kenny are also great, I'm pleased when I get to work with either one of them. The studio space is gorgeous and I feel like I'm hanging out with friends when I'm there. I'll be sad to finish my therapy actually. read more

Thank you for a life-changing experience of getting more connected to and understanding my body! -Micheline is a wonderful, nurturing person who helped me heal my injury and gave me a list of awesome self-care resources to help me expand my focus on taking care of my body. -Her staff is super sweet and supportive, providing high-touch service throughout the appointment. Combined with the beautiful office/patio with lots of plants, magazines, etc., it feels like being at a spa! Highly recommend to anyone. Thank you! read more

This place is AMAZING! From scheduling my first appointment to my last visit, the Lands End Physical Therapy team were kind, professional, and abided by all COVID-19 regulations. I was in car accident which resulted in severe neck & upper back pain as well as lack of mobility. During my sessions with Erica, we worked together at my own pace to ease the pain and then eventually strengthened my muscles so I could return back to my day-to-day routines. I strongly recommend choosing them if you're in need of physical therapy! read more

Got a referral from my doctor try to get through to them for six weeks. Left messages. They finally dained to return my call this morning. Couldn't get past the receptionist snotty attitude to even get an appointment. read more

I had hoped I could beat hip osteoarthritis on my own. Ultimately all the imagery came in confirming a severely arthritic bone-on-bone hip joint and I had to get used to the idea that we were going to have to replace it.  Because I consider myself active and athletic, I wanted to intensively focus in advance on building all the strength I could to make surgery a success, and for that I needed to choose a top-notch physical therapist who would not be afraid to intelligently and safely give me everything she's got. This and more is what I found at Lands End Physical Therapy! Micheline Serra oversees the magic, which has grown quickly from her solo practice to include a delightful staff, including delightful PT assistants Kenny and Jen. The space itself is unconventionally beautiful and peaceful, opening to a deck overlooking SOMA, which you might not think of as beautiful just as you might not think of physical therapy as fun. But it's true! Consistent prehab and strength training the right muscles along with all the modalities PT has to offer became a pivotal part my week for several weeks before surgery. In some ways, I got into the best physical shape ever to which I owe the surgery's success. A giant other part of this success has been psychic support. It was tough to have a body part wear out for good and to consider replacing a joint at what I considered an early age. It felt like a failure of my body and my attempts to keep active. I have had other physical professionals give up on me when encountering hurdles like this, and I was constantly battering my self-confidence with these past failures: Did I not have the physical resources? Was I pushing too much? Was I breaking? Was my situation a burden? To the rescue, together in a community of people growing stronger rather than becoming limited, Lands End also provided a weekly infusion of light and positivity during which I could never ask a stupid question and was never left to get lost down rabbit holes alone. Micheline and crew were always there to gently pull me up. Plus they never seemed to get tired of seeing me! *touches wood* After the surgery, the doctor confirmed my hip cartilage was gone and was surprised I had been walking at all before the surgery. He also complimented me on my muscle definition, and pronounced that my recovery should be a walk in the park because of this. Literally, I was walking around and exercising the day after surgery, and am resuming my regular work, now rehab, with Micheline only 10 days post-op. It turns out I could beat hip osteoarthritis -- I just needed a great team to help. You, too, can make Micheline, Kenny, and Jen at Lands End Physical therapy a pivotal part of your team! read more

For about 4 months, before and after knee surgery, Lands End PT became a second home, and Micheline and her crew, a second family. My experience with Micheline and team was excellent for three reasons: 1. Expertise - first and foremost, Micheline's practice is top notch. In the very rare situation where she doesn't know the answer, (I had a somewhat rare surgery,) she will do the research and become an expert quickly. 2. Advocacy - not only do you get Micheline and her team's encouragement during your sessions, she also takes your case on as her own, connecting with your doctor on her own time, and ensuring you're getting the most appropriate care. When there's conflict, she's in your corner. 3. In-depth care - Micheline staffs and runs her clinic such that she ensures quality time with each patient. She's a natural healer, and uses touch and connection to help you through the inevitable bumps along the road to recovery. I cannot imagine a more tender and customized caregiver. However, it's not all roses and rainbows at Lands End PT - Micheline will ensure you do your exercises completely, properly, and without looking at your phone, especially while walking backwards on the treadmill. The only way to escape her watchful eye is to bribe her and her team with bubble tea: their sole weakness!! read more

I only have good things to say about my experience with Lands End Physical Therapy. Most importantly, I would recommend them to anyone looking for physical therapy treatment and would certainly return here if I ever need treatment again. I worked primarily with Erica to relieve some knee pain I was having after taking up tennis, and after several months, my pain was gone. I also worked closely with Milla, who was terrific. I was able to easily access detailed descriptions and video recordings of every exercise in my program via an easy-to-use online portal. Everyone in the office was very accommodating when I asked to come in during less busy times, so I wouldn't have to be in close proximity to many others due to my own worries surrounding COVID-19. The office also had air purifiers running in each room and left their sliding door open for ventilation most of the time. Making my payments was extremely easy--I paid my co-pay after each visit and the rest was submitted directly to insurance from the office. I'm grateful for the care they take with their patients and am glad to know where I can return to and refer to others if I ever need to. read more

I can't say enough nice things about Lands End. I've been to at least 8 other PT offices in my life and this has been my favorite. Micheline and Sarah are just great people and very knowledgeable about recovery and the body. I came in after a 100% acl tear surgery plus double meniscus repair and they got me back to normal in just a few months. I'd also like to say how much I love the space itself. The view from the open floor is really beautiful. I would HIGHLY recommend going to Lands End for any PT issues. read more

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Micheline and Kenny are wonderful! I am eager to heal from surgery and resume my normal level of activity, but I get sad when I think about discontinuing treatment with them. Micheline is competent, kind, and empathetic. She seems to truly care about each patient. Kenny is similarly kind and has a remarkable memory for small details about my preferences, which is nice. I have made significant progress since I started working with them, and I appreciate the way they celebrate with me. The treatment space is clean and comfortable, but not too clinical, which I find pleasant and look forward to. I highly recommend Land's End! read more

If and when you need physical therapy, Lands End is a great choice for San Franciscans. Micheline and her team will design a therapy plan for you and get you rehabilitated. They have helped me with several injuries over the last few years. Each time I was impressed with their skill and caring, and each time I had a successful recovery. read more

I had an ankle sprain and a knee sprain in April 2019 and Land's End was recommended by the doctor. They are very attentive and my condition actually improved but four months later it deteriorated to the extent that I could not walk. My issue was somewhat complex and I had to get a new physical therapist who indicated that I had a biomechanics issue and lower body strength problem. I am still in physical therapy after 2 years but am getting better and stronger. I can now walk downstairs and have regained strength in my lower body. Recently, I got an invoice for outstanding balance from 2019 from Land's End. There was no hello and no breakdown of the balance or explanation. In fact I thought it was a phished email because the file that was sent was confusing. A simple hello and an explanation would have been really helpful especially since it has been more than 2 years. Instead I had to sit down and try and recollect the co-payment and the deductible. Decided to update the review to 5 stars as I received further communication and clarification regarding the invoice. read more

I've worked with Micheline twice now, once when she was still a lone practitioner several years ago, and again recently with her current team approach, on lower back issues. I've come out of Lands End each time with excellent results, very much in contrast to some of the other PT studios I went to in the past, one of which was such a "cattle car" operation I actually left in worse shape than when I arrived. Although the bulk of the in-studio sessions this time were overseen by the interns, Micheline met with me every time to provide some of the modalities, as well as to evaluate my progress and discuss ongoing treatment plans. Even on busy days, she still monitored my exercise regime and made suggestions to the supervising intern, if necessary, for small improvements in a given modality. And the interns themselves were pretty much on top of things; I felt they were well trained and knowledgeable enough to really propel my improvement. A shout-out to all of them who worked with me. The one lesser note I have to sound is the same as I've seen in a couple other reviews: The person who acts as phone receptionist/scheduler/office manager(?) sometimes comes off as brusque and somewhat chilly. I'm willing to cut every front-line/customer service worker a lot of slack these days given the pandemic and economic pressures, so I only suggest that this could be a more comfortable entry point with some minor changes. Other than that, Lands End remains my go-to therapy provider--even though it's a trans-Bay BART ride +15-minute walk from my home! read more

I would enthusiastically recommend Lands End PT to all my friends. This was my fourth PT experience and by far the best. Michelle and Christina were friendly, kind, knowledgeable and I felt truly listened to and safe. It feels like an inclusive and caring place. Thank you! read more