Something has to have changed over the past year. I went with Safelite, because my insurance…read morerecommended them. I have used them before in a different state and was pleased with them before. I read the reviews before going in and I was prepared to be disappointed. To my surprise, the waiting area was clean, spacious, and they offered water & coffee. They told me 3-4 hours, but it was only 1.5 hours. I am sure it can be different with everyone, but my experience with them was great!

the office employees were very helpful my ins wanted a repair but needed a replacement. they took…read morecare of all the paperwork and made an appointment for replacement technician did a great job too

I recently had my windshield replaced through my insurance, and while the installation itself was…read morefine, I'm very disappointed in the communication and service overall. The shop went ahead with the replacement without telling me beforehand that they couldn't calibrate my vehicle's safety system afterward. Only after the job was done did they tell me I'd need to go to the dealership and pay almost $600 out of pocket to get the calibration done -- with just a "you can try to get reimbursed" comment. That's not how you handle customers. If you know you can't complete the full service that a modern windshield replacement requires, you should notify customers before doing the work so they can decide if they want to go elsewhere. I expected full transparency, not an expensive surprise after the fact. Poor communication and bad business practice overall.

I had my front window replaced. Excellent Service, excellent technicians. They keep you updated…read moreon time for your appointment, they call you back. Awesome job done. I would highly recommend this company.

Fast service. Quality work and customer service you won't find at any giant corporate glass…read morecompany. It's nice to keep business local.

Broke my windshield and needed a new one immediately. I called around for quotes and skeptically…read morewent with the cheapest place. Spoke with Jimmy and he explained everything I had questions about. Very professional and knowledgeable. He came right out to where I was and I had a brand new windshield installed in a half hour. Zero issues 10/10 recommend. Thanks again.

In response to Fallan's saving face reply, Yes, we were told AFTER I called and called that they…read morewere not going to do the work! A company should be responsible enough to let people know that they're not interested, instead of just forgetting about them and hoping that they figure it out. Yes, we'll have to get a handyman, but it would have been nice to let us know that. Not me having to call and call and get the runaround. DO you understand now? No stars

They sent a man to our house to do measurements in the middle of July and Central Glass was to send…read moreus the estimate. I called 2 weeks later to find out the status They said they would make sure the estimates got to us. I called two weeks after that making it an entire month and they said they "are not interested in this scope of work." So they just let us hang by our thumbs for a whole month and were not even going to let us know that while we are here waiting to hear from them! They apologized, of course, but they're not interested in $10,000 worth of work. Hopefully someone reading this is.