im currently on my third car with Gormley, and all three cars has had problems with them. I just…read moregot my car back from being repaired and the engine light has already came on. going back and forth with them and their warranty sucks. I had to get a rental while my car was in the shop and didn't get reimbursed all the way. I still had to pay out of pocket for the insurance on the rental and was told after the fact that they do not cover rental insurance.

I think I was over charged for my vehicle. Truck is saying I need an oil change. I've had it for 3…read moreweeks. It there is a noise coming from the wheel base. Not sure what they is. SMH it does run good tho.

On March 20th I contacted them in regards to a car advertised, I was in communication with a…read moresaleman named Elissa. She informed me the car just came in on trade and was undergoing inspection and that she would get back to me. I again contacted her on March 24th, March 25th and March 28th with no reply. Today, April 29th I got a text from her asking if I wanted to come down for the month end sales event. I said since you didnt get back to me about the car forget it and called her a horrible salesman. Only then she responded with "have good day". F for customer service. How do they sell cars ignoring potential customers?

Sold me a 2009 Saturn Vue 4 months ago. 103k miles. Wasn't offed a warranty. Engine blew up, took…read moreit to their mechanic so they would know I wasn't lying. Basically said too bad, won't stand by their vehicles. I would have done better buying from someone on the street. So basically i spent $6k to drive a car for 4 months!!! Don't give them your business, you will surely regret it!!!!!!

I would never recommend anyone to go here. I bought a truck from them straight off the lot two…read moreweeks before my baby was due. I did not realize that the inspection sticker was already a couple months expired. (purchased truck 8/2018 and inspection sticker: 5/2018) A WEEK LATER my engine light came on. I brought it back to them and they said they were "stored codes". All they did was turn my engine light off. I had a third party warranty that I paid for through them. They recommended Engine World in Deptford to fix my car. All the man did was tell me that they gave me a bad rim which was why my truck was shaking so bad and he also turned my engine light off and said they were stored codes as well. I paid for a new rim out of pocket btw. The codes on my truck all have to do with the transmission. (P0700 is one I can remember off the top of my head) I also found out I had a oil leak this whole time and bad control arms. A couple months later with a newborn I am still trying to balance my money to come up with enough to get this truck fixed on my own and pass inspection. I have been riding around with a rejection sticker because of them. (Supposedly they are now saying I worked the heads on the motor which caused vehicle failure because of no oil and anti freeze in the car...which is a lie) They sold me a horrible car at the end of the day. Thank you so much New Diamond Auto Sales for wasting my time.

Pilar was a great sales person she helped me a lot and she is not a pushy sales person she was greatread more

Be careful.. I bought a beautiful Infinity. They showed me a carfax report and I also got my own…read morecar fax report. Clean! Two years later, I go to trade it in and all the sudden there's damaged reported on the carfax. Not sure how they did that but don't trust them or carfax!

I'm sure everybody has had their different experiences here; good and bad. I never got the…read moreopportunity to purchase from them, because the vehicle I was aiming for wasn't ready when I went. They said it was having last-minute little repairs done, and had me test drive something else in the meantime. They were pushing for me to get something else, but I wanted to hold out for the vehicle I originally went for, so they told me it should be ready in a few days and gave me an exact day. I didn't hear from them at all, so I ended up sending a message that I'm no longer interested. I believe in keeping your word, and if you say you're going to call and do this & that by a certain time, at least give me the common courtesy of reaching out instead of just leaving me hanging on the day of if this have changed. I no longer wanted to do business with them, and went to Cherry Hill Nissan. I have a nice car now.

My 2021 Jeep Grand Cherokee has been sitting at Mt. Ephraim Jeep since May 26, 2026, and I am still…read moreno closer to getting clear answers about what is actually wrong with my vehicle. The dealership has informed me that I need a new engine due to what they claim is negligent maintenance, yet they have not provided the diagnostic trouble codes that were present when the vehicle arrived, explained whether a specific mechanical failure occurred, or identified the actual root cause of the issue. Instead, they are relying solely on the presence of sludge to deny warranty consideration. What is especially concerning is that they have refused to perform or submit an oil analysis, despite having an oil sample available. An oil analysis could help determine whether contamination, a mechanical failure, or another issue contributed to the engine condition. They have also refused to submit the claim to warranty for review, even though my factory warranty expires in just a few days. Communication has been extremely frustrating throughout this process. Nick has been difficult to work with and has not provided the information needed to understand or evaluate the diagnosis. The only way we have been able to get updates has been through my husband speaking with Mike in person at the dealership. I understand that warranty claims sometimes require extensive investigation, but after more than a month, I would expect a thorough diagnosis, transparency regarding the findings, and a willingness to provide supporting evidence before recommending a complete engine replacement and denying warranty coverage. I have also requested that the dealership contact Stellantis and request a factory field technician to inspect the vehicle. Given the lack of a clear root cause diagnosis and the severity of recommending a complete engine replacement, I believe an independent review by a Stellantis field engineer is warranted. Unfortunately, this request has not been acted upon. Instead of thoroughly investigating what actually caused the failure, the dealership appears focused solely on attributing the issue to maintenance without providing the evidence necessary to support that conclusion. Based on my experience, I DO NOT recommend this dealership's service department.

I got bad vibes as soon as I got near the building and one of the sales people was very rude and…read morepushy about a down payment, I didn't even get a chance to test drive it first. Plus the car had rust in the engine bay and knows what else... also the car was overpriced with no room for negotiation so I had to walk away.

Beware!!! I had a really bad experience with Royal Auto Group in New Jersey. I bought a 2014 GMC…read moreSavana van from them on July 19th 2025, I saved up for over a year and a half to buy this van to start help me start my own plumbing business. A within a few days of me buying it, it broke down on the highway. I towed the vehicle to my trusted mechanic and learned it had flood damage that nobody told me about. They even spray painted underneath to hide the rust. There was clear evidence of water getting into the electrical box underneath the van, which led to serious electrical problems. Because of that water damage, the gas pump and other electrical parts were badly affected, and fixing it turned out to be really expensive. When I called the dealership to ask for help, they basically brushed me off. They passed me around on the phone and one guy even said it wasn't his problem(One of the service guys with what appeared to me to be a Russian or Eastern European accent). To top it off, they want me to pay another $150 just to get my license plate, after I already paid my registration fees and dropped over $13k on this junk van. I also want to mention that they made the van look really clean from the outside when I bought it. Everything seemed spotless and freshly touched up, which unfortunately hid a lot of the real issues underneath. I'm also going to be making a detailed video soon with my mechanic explaining everything that happened and posting it across all my social media--YouTube, Facebook, Instagram, and so on--so people can see exactly what went on. I just want everyone to be aware of how this company does business. And one last thing: I noticed they're very eager to get positive reviews. Right after I left, I got messages asking me to leave a good review. I did have a good interaction with my salesperson Lakeith, who I don't think knew about the issues. But it's clear they put a lot of effort into getting reviews right away. I'm glad I waited, because now I can share the full story, and I think a lot of those positive reviews are a bit premature.

The manager went above and beyond my expectations to keep my business, he even honored a…read morecompetitor's coupon, vacuumed my car, and got it all done in under an hour (new tire, balanced, and an oil change). There were other people waiting, and they were pleased with their service too. Now, i need all new tires and an oil change, I'm heading back because of how great my experience was last time. Update: 6/4/19, adding a 6th star for Mr Tire, Oaklyn, led by Mgr Ron, but on this day, I was kindly helped by John and Karl. They removed a screw from my tire on this rainy day, and they did it with smiles and great attitudes. They didn't even know about my fabulous history of great service at this location, but they promptly fixed my tire and had me back on the road in minutes. Best of all, no charge! Too bad they don't do gutters - this place really is the greatest!!

verry rude refused service the spanish worker was more polite and help us never received the call…read moreback owner is very rude and overcharges will never come here again i understand y other people left bad reviews now! please don't waste ur time and money here if i can give zero i would