Friendly help. Purchased fishing gear and sleeping bag pads. Easy location to find; big store…read more Thank you!

Easy to find, friendly, easy return! Gave us bear update and tips. Easy parking, near airport.read more

I would give ZERO stars if available!!!!! Ordered a gun,…read moreadded to cart, paid for it, showed me expected pick up date. Got email saying order was cancelled due to insufficient inventory, YET they still have them available in Alaska. BREAKING NEWS: UPS and others ship World Wide. The "nice customer support person" told me I could go to Alaska to get it? WOW is all I have to say. I get that it was a clearance sale product, but if you advertise it, allow customer to purchase it, pay for it, you expect it to be shipped!!!

This store is the worst. I ordered a gun. They did not have it ready to pick up when advertised,…read morethen when I finally did get there to pick it up they said they had cancelled my order and refunded me without notice. I also never saw a refund. Wasted my time and I still haven't gotten my money back. AVOID. Full story follows... Ordered a gun on August 17th. I live 2.5 hours' drive away from the store. Estimated pickup was August 25. I had a trip to Anchorage planned for early September so it seemed like that was fine. August 25th came and went with no update. On the 28th I contacted customer support and they said the gun had arrived but wasn't ready to be picked up yet. My trip to Anchorage came and went. While there I stopped by the store but they said I couldn't pick it up yet... OK... Fine. I don't know when I'll be back to Anchorage, but whatever. Finally I got a notice on September 4th (11 days later than advertised) that my gun was ready for pickup. Well now I couldn't get to Anchorage for a bit. Should be fine right? They delayed me so they should be able to handle a delay from my end. I can't make it to Anchorage on the regular. I went to Anchorage today October 4th, to finally get my gun. I had multiple emails (the last from September 29th) saying my gun was ready for pickup. I go into the store and they couldn't find it. Then they told me that the order had automatically been cancelled because I didn't pick it up in time. They said I should have been automatically refunded. I hadn't. I also hadn't received any notice about this. I got a little heated and they threatened to kick me out of the store. Fine. I calmed down. I asked if the gun was there today. They said it was. I asked if I could buy it at the same price that I ordered it for (I ordered it on sale). They said they could not honor that. I walked out. I just got home from Anchorage and I double-checked my credit card and I still have not received a refund. They will be getting a charge-back from me as they have essentially ROBBED me at this point beyond wasting my time and being completely unhelpful in any way whatsoever. THIS STORE HAS THE WORST CUSTOMER SERVICE I HAVE EVER ENCOUNTERED AND I WILL NEVER SHOP HERE AGAIN.

Huh. What's not to like…read more There's a lot of one stop shop Save yourself a bunch of by making one stop right here Fairly knowledgeable adults instead of young kids who don't know what they're talking about It is a lot of proprietary stuff made in the orient If you tend to shop on Amazon, you might as well come here And actually feel and touch the stuff Even if you don't have something on your shopping list that you need It is a good idea come here and walk up and down every aisle To see what they have

We shop Bass Pro and Cabela's fairly regularly. I've never really had anything bad to say and not…read moreoverly good either but on this specific trip, numerous associations checked on us and asked if they could help. It seemed out of the norm, almost as though they're working harder on their customer service. We got everything we went in for, which is always nice.

Barney's Sport Chalet is a must shop for the avid hunter! They recently had an insanely good sale…read morethroughout the store and we went in specifically for it! The guys working there were all so kind and helpful as we looked through everything, asked a few questions and my son also tried on a few different boots. While we were there a gal came in looking for winter gear for someone else and while she didn't really know what she was looking for, he mentioned 'our gear is more for sitting still and staying warm' and I thought that was pretty spot on. As avid hunters know, there tends to be a lot of sitting there while looking for game. I interjected to help a girl out and sent her to check out Big Rays after chatting about what she needed. Anywho, this place is great for exactly that... High end quality gear to keep you both warm and dry when the weather is absolute crap or the fall season is turning.

Friendly, knowledgeable, all the best gear you'll need for the serious…read morecamper/mountaineer/hunter/backpacker. Very satisfied with their service.

Nice people. Excellent equipment. Items needed were on…read moresale. The price - while not Costco style were very reasonable.

I haven't been in here in years and what a nice surprise going in after their remodel is completely…read moredone... which has been for a while. We stopped in because we were both on the hunt for work boots and Carhartt's. Upon entry, an awesome table with fishing paraphernalia, which was great to see since I've been tying flies to get prepped for the season. No fly tying supplies, but plenty of quality gear in the store! The staff was super nice and quick to offer assistance! We were browsing but the moment we were in the footwear section, there was someone there to assist with sizes. Excellent selection of workwear for women, plenty of Carhartt's and Dovetail clothes with sizes from 0-24 that I was able to see. A helpful gentleman mentioned that if my size wasn't on the rack, they'd be happy to check a small supply in the back and also their downtown store. That's was great to know, since I forgot about the downtown location. They have a couple of dressing rooms for trying on items prior to purchase. Although we didn't find boots for my husband, I did pick up some Dovetail work pants and overalls that are not only functional, but attractive too. Everyday clothes men's, women & children...blue collar work clothing, high vis, sportsman wear, boots & shoes and a nice selection of fishing gear to boot! They offer a rewards program, birthday coupons and veteran's discount to boot! Big Ray's is definitely worth a stop!

John and Tom in the Bike department, really nice guys very knowledgeable and friendly,…read more I recommend both of these guys very highly, a pleasure to meet both of them , Steve the old British guy ,

No longer in stands by its 100% satisfaction guaranteed return policy. I went to return boots…read moretoday, they didn't have my size in the store so an REI employee told me to order a size 11 and a size 10.5 online, which I did. Today, two weeks later I went to return the size 11 boots that don't fit., that have never been worn outside, and was told that I've been banned from returns. I didn't receive any emails about this, I searched my email and my spam and deleted folders, nor did I receive any snail mail. I've been a member since 2008 and have spent over $40,000 at REI over the years, I guess that doesn't count for anything. For outdoor gear, I recommend shopping local and going to AMH. (Alaska, mountaineering and hiking.) Update: now every time I buy something from REI a manager has to come up and tell me about what a bad consumer I am before I'm allowed to buy something from them.

Usually I spend a lot of time at Cabela's. Normally I bring my daughter and we see the fish and…read morebrowse around looking for clothes or gear. This time I was in a little rush. I came in and was asked if I needed help find anything. Hopefully I didn't come off as mean as I darted straight off to vacuum bags and told the employee that no, I am all set. Checkout was equally as quick and lucky for me there was zero line. They asked if I'm military, first responder etc (they have a discount) and also asked if I'm just visiting. I replied that no, I live here. It was the nice friendly Alaska chat that I love. Good prices. Easy to find what I needed. Next time I'll have to come back and pickup new clothes for my daughter since it looks like their children's clothing section is much bigger than I've seen it before.

I went to Cabela's today to return some rain gear. When I purchased this set there was a lifetime…read morewarranty, Garrett told me that policy changed a few years ago. He did request a manager to come talk to me and that was Kyle. These men were able to work with me on a solution and I upgraded my gear! I have to say these men were absolutely amazing with their customer service skills! Very kind and professional, this is definitely one reason to support this store! Thank you Kyle (manager) and Garret (front desk)

I had some complicated needs for some specialty gear that I had left behind in my home state. B&J…read moreknew, understood and had every item I was looking for. Thankful for this store.

Me and my husband went today to get couple things for fishing and also to get my fishing license…read moreand the lady name Linda was so helpful and kind. She help get what I needed to get. This a great place to get stuff you need

Well we were in Europe this summer and this may sound weird, but we bought a custom wall rug. I…read morethought long and hard where I would get thread to hang a wall rug and all I could think of is braided fishing line. Strong and long lasting! When we lived in Florida, boating and fishing was a thing. So we always used to go to their stores. Lines, bumpers, anchors and chains, boating needs, always a great selection. I found 65 Lb Braid. Yeah that'll work on the wall rug we imported from Turkey. I don't think the rug will bite back! LOL!

Best service and most fun place to shop! Rachel is amazing and is always helpful, and friendly with…read morean Alaskan sense of humor! Thanks for always making my day better even when I'm paying for my boating mistakes. I'll be back and you should definitely check out their awesome selection of parts and accessories! Best in the State!

Place was pretty cool. Came here for some long John's and some gloves. Lady who worked there made…read morefun of me while browsing for gloves, assuming I couldn't afford $60 gloves. Place has what you need if you are willing to pay a premium.

Went in looking for socks.. Never knew there were so many…read moretypes and fabrics for socks. I got quite the education! Socks I ended up selecting were awesome! $$ well spent