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    REI

    3.5 (106 reviews)
    Open 10:00 am - 6:00 pm

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    Reviews With Photos - REI

    mountaineer mannequin
    Andrew H.

    No longer in stands by its 100% satisfaction guaranteed return policy. I went to return boots today, they didn't have my size in the store so an REI employee told me to order a size 11 and a size 10.5 online, which I did. Today, two weeks later I went to return the size 11 boots that don't fit., that have never been worn outside, and was told that I've been banned from returns. I didn't receive any emails about this, I searched my email and my spam and deleted folders, nor did I receive any snail mail. I've been a member since 2008 and have spent over $40,000 at REI over the years, I guess that doesn't count for anything. For outdoor gear, I recommend shopping local and going to AMH. (Alaska, mountaineering and hiking.) Update: now every time I buy something from REI a manager has to come up and tell me about what a bad consumer I am before I'm allowed to buy something from them.

    Peter P.

    The only one in anchorage, this store is really big. One of the bigger REIs ive been to. Big selection and not a bad place to get supplies. The service here as you'd expect from REI is knowledgeable and welcoming.

    Cast iron
    Toni T.

    I go back and forth on making this 3 or 4 stars?! I can't decide... I guess since we don't have a half star option I'll drop them down to three. I went in about a month before Christmas and it was a bit chaotic in there. I wandered around looking for a Bluetooth beanie and wandered around some more and finally found someone to ask. You'd have thought I asked for something from mars, because that's how she responded. After getting on the radio it was confirmed that they didn't carry them, nor had she ever heard of such a thing. ..::shrug::.. I left with nothing. I went back this past weekend after looking up some snowboard boots online... there were multiple shelves and a 1 boot for women of the 5 boots there. I asked one gal I found if that was all they had and she shrugged and said she didn't know. She did get someone to come over after a minute or two. Not crazy friendly, but helpful indeed. I gave her my size and she came back with two boots, which neither fit. She did go back and look for larger sizes and came back again with two more... luckily the one I was interested in was in a larger size and I had new boots in hand. Like usual, we wandered a bit... next thing I know I have some goggles in hand, but don't see any on the shelf and I see the same lady... it was as though she had never seen me before and almost like I was imposing. Hmph! She was able to help, but again, nothing friendly about the interaction. Checkout the same... stood there chatting with my dad and the cashier didn't say a word to us until I mentioned something about rewards and then he chimed in. Just not super friendly anymore like they once were. Return policy changed a long time ago, but it's still okay for the most part. The prices are pretty steep and if you can find the same thing elsewhere, you'll generally get it a bit cheaper. One thing though... shipping to your house is indeed faster then to the store, so I do recommend that.

    Adam D.

    Super helpful and friendly staff to assist with all of your outdoor needs. I did, however, wrongfully assume they sold guns. They do not. Bass Pro or Cabela's is the next closest thing. The bike selection is kind of weak, but there is a Trek shop across the street out the back entrance of the mall. The prices are very reasonable and pretty much market value from what I could see. I bought a pair of running sneakers, which had the same price in store as online on many other retail sites. Plenty of parking as this location is inside a strip mall.

    Sharon D.

    This is actually a lot about their grand reopening at their new location in Anchorage . They are now located in the Sears Mall . I'm not sure that is still it's name . It should now be be called the REI mall . The grand reopening is still going on thru tomorrow 3/24/19 and it is grand . They have a lot of different vendors , Keen and Hydro flask to name a couple each holding games of skill and offering prizes . Beach Tribe craft Soda is serving their jipping ginger beer on tap and You can also get a Yeti Hotdog or a Firetap pretzel and Steam Dot coffee. I am a big fan of REI ,they always stand behind their product and everyone who works at REI knows a lot about what they are selling . The new store is huge . Everything used to be on two floors now it's all on one . .

    Richard N.

    Winter Sports, Skis, Summer Sports, Hiking, Biking or Kayaking ... Here I am again more skis for Leila. Early Xmas. Tonight we bought Cross Country Skate Skis, Poles and Slide Wax for Leila. We bought her Classic skis at the start of the season and she had the schools loaners for Skate Skiing, Leila said they didn't fit right. So to do it right we have to get them their own. We again got correctly matched Skate race skis and poles. Oh did we see a Sale Set that perfectly fit Oh yeah and Coop points! I love the rebate check I get like every March. The sale helped and they're building a new store where Sears was in town. This store is pricey but you get what you want and you'll buy with confidence you made a right decision. The expertise makes it worth the expense. Some things are hands on and touchy-feely and Amazon just won't work. Sporting goods and equipment is that way in Alaska. Work Hard Play Hard!

    John J.

    New location! New layout! Now at Midtown Mall aka Sears Mall without Sears. With more space, they have more merchandise and it is laid out in categories for easy hunting and gathering. The prices remained the same and they have a lot of helpful staff on the floor. The staff are great. Very knowledgeable. I don't care for the new decor - concrete floor, exposed ceiling, plain wood shelves. I know they are following the trend but it feels like a cheap environment .

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    6 days ago

    Huge REI, great staff that recommended gear I got plus helped me prepare for a trip with first hand experience. Made this trip perfect

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    2 years ago

    Always have what I need! You can find great sale items at this store Saff is also extremely knowledgable and helpful.

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    4 years ago

    This is a great location in the Midtown Mall with a variety in every department. Can't beat being part of the Co-Op too!

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    Page 1 of 3

    Ask the Community - REI

    Review Highlights - REI

    This is a great location in the Midtown Mall with a variety in every department.

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    Kohl's

    Kohl's

    2.6
    (27 reviews)
    5.1 mi
    $$

    This is not a bad Kohls location and it's fairly organized and well maintained compared to other…read morelocations. When we came in we were treated by the security guard who also gave us a shopping cart. Walking around people asked if I needed help finding anything, which was nice to hear because you hear it less and less. I found decor for my playroom and for a great clearance price too it's worth looking in the back. Something I didn't care for was that two or three cashiers at the front were having their own loud conversation that wasn't very appropriate and they did not have the professionalism to cut the convo short for a minute and just resume after we checked out. The young man we had as our cashier though was incredibly professional and ultra polite. I don't go to kohls often but when I do it's typically to buy Nike or Adidas because I know they have it there.

    We went tonight to find my nephew a shirt for our birthday dinner tomorrow night. I stopped is…read moreSephora to get the perfume my sister wanted. It was out of stock so i grabbed one I wanted. On the way out I grabbed a Fenty Gloss instead for my sister. Here's where the issue came in. I put my card in, put in my pin and it said take your card out. She then says oh it didn't go through. So I repeated the process and this time she said I have to call Corporate. It came up as a duplicate purchase. The manager comes over and he's TRYING to explain to me that it didn't go through. Until I pulled up my bank account and the debt is already out of my account. I showed him my account 3 times and he kept saying it will drop off. No it won't it already came out of my account that's why it's saying duplicate. After he comes back he brings a receipt that's 5 minutes after the first receipt that says voided in store. It wasn't a void. My daughter was being really polite but he came off as rude, very rude. He wasn't listening to what we were saying. His facial expression showed he didn't care it was his way or no way. He then said she has to pay for it ...again. I said no I don't want it. The two people working were amazing. They saw I was handicapped and needed just a little more help. They smiled and talked to me with respect just as I was doing with them. Bryce the manager was very rude and didn't care that it came out of My account all he wanted to do was mansplane to us. When my daughter asked his name he said it with an attitude. For no reason. No one raised their voice at him not once. I love Sephora but I will never in my Life go back to that location because of him. He makes no one want to shop. And they are having a good sale.

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    Kohl's
    Kohl's
    Yah, it says you will get a refund with receipt, what it doesn't say is that it will NOT be for what you paid!!

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    Yah, it says you will get a refund with receipt, what it doesn't say is that it will NOT be for what you paid!!

    REI - outdoorgear - Updated July 2026

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