id like to recognize a employee alex - alexander i went in…read morefor coolant it was so hot & i needed oil for my audi going in there as a female in my 50s i was trying lol this gentleman offered to help. i appreciate people keeping their word and he came out and helped me show me even how to work my air conditioner buttons lol , great customer service thank you red audi

I usually come here since it's close to home; today I went in to buy wiper blades and an air…read morefilter. Anthony was kind enough to help me change my wiper blades, saved me the hassle of trying to figure it out myself. I will continue to come back, and hopefully run into him again. Definitely recommend this location :)

Took my Silverado in for a check up diagnostic, my service advisor Alan Rayner was amazing to work…read morewith. He was really communicative the whole time my truck was in the shop, I even got to road test my truck with the service manager, which he was also a great person to deal with. I will gladly keep bringing in my Silverado to this dealership for service, their communication and service skills are top notch!

My vehicle was at Moss Bros. Chevrolet Moreno Valley from April 9, 2026 until May 6, 2026 for…read morerepairs covered under my extended warranty that I purchased with the vehicle. Throughout the entire process, communication was extremely poor. I rarely received updates unless I repeatedly called the service department myself, sometimes 10 times a day, just to get someone to answer the phone. My service advisor was Andy, and every time I called, I was told he was somehow on a "2 hour lunch." Even after leaving multiple messages with my name and number, I almost never received a callback. The information I was being told by the dealership also constantly conflicted with what my warranty company was telling me. Andy repeatedly claimed my warranty company was refusing things or causing delays, but when I contacted my warranty directly, I was informed that the dealership was attempting to bill for charges or work that either was not approved or had not actually been completed. My warranty company specifically advised me that the dealership appeared to be attempting to double-charge or add unsupported labor costs. My warranty company even emailed me proof of the double charge. At one point, I was told I would need to pay an additional $300-$400 out of pocket for "labor" because supposedly my warranty would not cover it. When I asked for a clear explanation, nobody could properly explain why. The service manager simply stated that the warranty "wasn't paying them enough," which is not an acceptable explanation to charge a customer additional fees. The delays continued when it took several more days just to order my engine. Andy later promised my vehicle would be completed by the following Thursday. I explained to him multiple times that my rental coverage only lasted 5 days. Six days before my vehicle was finally completed, Andy called me and stated that "something else happened" with my vehicle and that it would take another 6 days to finish. He specifically told me the dealership would place me into a rental vehicle due to the inconvenience and also stated I would no longer have to pay the additional $300-$400 because of everything that had happened. After weeks of delays, lack of communication, conflicting information, and inconvenience, I finally picked up my vehicle yesterday around 2:30 PM, paid my warranty deductible, and left believing the matter was resolved. Today, I then received a phone call from Andy asking why I "didn't tell him" I already had a rental vehicle. I reminded him that I absolutely did tell him and had multiple conversations with him about my rental situation. Mind you he has been the one speaking to my warranty this past month and knows my warranty only allows 5 day rental!! He then told me I now needed to come back and pay for the additional 6-day rental. When I questioned how that made sense after what I had been told, he responded by saying, "Okay, we'll just take you to court," and then hung up on me. I immediately called and asked to speak with the service manager regarding both Andy's behavior and the overall handling of my vehicle. The service manager showed no concern or professionalism regarding the situation and simply told me he would "look into it" and call me back later. This has honestly been one of the worst customer service experiences I have ever dealt with. The lack of communication, inconsistent information, unexplained charges, delays, and unprofessional behavior were completely unacceptable. I would never bring my vehicle back here again, and I would strongly caution others before trusting this dealership with their vehicle or warranty repairs.

The best kept secret for Jeep parts. I purchased a radiator for my Jeep YJ and they gave be a…read morekiller dea better prices than Autozone and better prices than O'reilly. It's a small friendly shop and little hard to find but worth it. I hope they never lose their mom and pop atmosphere, no stuffy counter people there. They even filled out the warranty I for for me while I was there! Call ahead and see if it's in stock. They said if they didn't have something they could get it for me the next day.

From the owner: Restoring a classic car, muscle car or truck? We have what you need! From upholstery to bumpers,…read moresteering wheels to water pumps, we carry a full line of parts and accessories for many classic cars and trucks. We stock 1000's in our Moreno Valley store. But if we don't have what you need, chances are we can get it for you.

My husband and I were on our way to Temecula to look at a Sportage and inquired about another at…read moreMoreno Valley Kia. I spoke with the Sales Manager Edwin who was willing to match the price of the other Sportage, so we came to Moreno Valley instead and I'm really happy we did. We got a great deal on a beautiful car. We worked our deal with Ghassan, a nice young man who was friendly, courteous, and took care of us throughout the negotiation of our purchase. Dayan, in the finance department handled all of the transaction paperwork with us and was so helpful. She answered all of our questions with regard to the warranties, and the purchase breakdown. We drove 3 hrs to make this purchase happen and would do it again in a heartbeat! My husband has his eye on the EV6 and when we are ready, we are coming back to Car Pros Kia of Moreno Valley.

So I'm going to start this review by saying, not all dealerships are just ruthless but this one is…read morequite bad. First off I started off by explaining I have an 8 month old at home so I didn't have time to really spend at the dealership unless it was a set deal. The next thing I explained was my vehicle at the time didn't have A/C and that I was having issues with it all together (battery, etc). I found them on Facebook Marketplace, looking for a Kia K4, they made it seem like they could deliver. I spoke with Moe, he even said I had an approval. I get there, it's a completely different situation. Let's start with the fact I drove all the way to Moreno Valley from Rancho Cucamonga. On top of with no A/C! 104 degrees (I'll insert a picture). After I got there and they realized I couldn't be approved, Moe grabbed the keys, walked over to finance and had me come to his manager who proceeded to give me the "bad news". And I said so I just should leave now and he said unfortunately yes. I walked back to my hot car and proceeded to shed tears. Next thing you know I get approached by another sales man and the same thing happened brought me back in, asked about a co-signer which I let be known days before I got there I wouldn't have. I went back to my vehicle another salesman approached me this time pressing my partner about co-signing for me. Just reckless. Moe even went as far to ask me to cancel my dentist appointment, which I did. just to waste my time. I don't have time to spare. I wanted to let him and the other salesman as well as the management at this dealership get your customer service together. Not one time was I offered a water or anything either. You guys really are the absolute worse. Even if I couldn't be approved, where's the etiquette?!?! Drove so far that my car finally blew coming home. Thanks to these selfish people who only care about a sale. On top of this, I ended up in a 2026 Mazda C, BRAND NEW. No co-signers needed. ‍ I'm glad I didn't settle and let this break me. Car Pros Mo Val is a complete joke. I will not ever be back and I want to be removed from whatever call list or what not they have me on. Shame on you all. Hopefully you learn from this. Please don't buy a car from here or waste time here. Also, they're going to run your credit through a ton of banks. If you have challenged credit, don't come here at all. They'll make it worse.

I want to shout out Andrew and Erick! Andrew went over and…read morebeyond helping both my cousins John and Anna with their new vehicle purchase! They were very informative and professional! Made this whole car sale a breeze and got them the best deal they could have possibly gotten!! Thanks you so much Andrew and Erick for all your help! Even tho I bought my Jeep gladiator from another dealership I'll be making the drive for service just because they did so amazing and taken very well care of my family. Thank you again!

I came in as a walk in to just "look" at a new Durango, to upgrade my wife's car and end up walking…read moreout in a brand new 2026 Durango Nick helped me out and gave me a good sales service. Then we notice the car had two small issues, repairable of course. My wife loved the color and trim, Cesar helped us setting up an appointment and Jonathon got the job done. in the process I want to thank Andrew for reaching out and helping us with this experience and satisfying the inconvenience. I will definitely recommend to come check them out. Reach out for Andrew he will take care of you no doubt! Great team work to satisfy me as a customer.

Horrible. Wouldnt go back if I was paid, made an appointment for 2 PM and there was a long line…read more Got my tires installed and left there with my car making horrible sounds. Called corporate and I still haven't heard back from anyone.

I came here Sunday afternoon about 3:30-4pm, I was greeted really quickly by the guy working the…read moreregister and taken out to the shop area where I was helped by someone else. The employees were really kind and helpful, and didn't seem bothered at all to answer any questions. I came into have my tire pressure checked and fluids checked before taking off to drive halfway across the country. The guy told me to park my car in the shade, and checked my fluids for me and my air filter. After I was done shopping, a different guy who was also incredibly nice & helpful checked my air pressure and put air in all of my tires. The friendliness and willingness to help from the employees definitely stuck with me enough to leave a Yelp review. I'd definitely come back if I was in the Moreno Valley area.

I came in and the store manager Susi wouldn't price match the VR1 price to Walmart. I showed her…read moreonline that the retail price in store was $26 and she kept saying it was online price only. Ended up just buying it in person at Walmart. I don't understand why they have a lowest price guarantee and then they don't honor it. More so I don't understand how instead of making the sale they didn't get anything.

Bro this place legit sucks man. The manager susi is HORRIBLE. Walked in today to legit 10 people in…read moreline and only one person was on the register. The manager Susi instead of helping was on the phone. Get off the phone and get these people out of here. This isn't the first time though she legit can't do anything right in that store.

I had the best experience at Moss Bros GMC in Moreno Valley!…read moreI was referred to Moss Bros by Mo Atiouhanni. Although he wasn't there the day I visited, he kindly arranged for someone to welcome my mom, my brother, and me when we arrived. Charles greeted us, and Najeeb was ready with a lineup of vehicles based on what I had told Mo I was looking for. Najeeb showed us every SUV that fit my criteria, and then some. He was incredibly patient, informative, and friendly throughout the entire process. After I decided on a vehicle, Nick guided us through the paperwork. He was transparent with the financials, easy to talk to, and just overall a pleasure to work with. After some waiting and discussion, Nick returned with Charles and surprised us with an even better offer than before! We couldn't believe it and I happily agreed to the deal. I was then sent to Nancy to finalize the paperwork. She was amazing, explained the contract clearly, and we had a great conversation to top it off. I left the dealership feeling great! Even more impressive, the next day I received a call from Moss Bros asking me to return to re-sign some documents because some loan terms had changed in my favor! Thank you! I cannot express enough how impressed and satisfied I am with the level of care and customer service I received at Moss Bros GMC in Moreno Valley. I unequivocally recommend buying your next car there!

I'm really disappointed with their service department. I just bought a vehicle a week ago, and they…read moresaid it would take 2-4 days for a diagnosis. It's the second day, and there's been no word or even an update on what's happening. The service advisor was friendly but didn't seem genuinely interested in helping and mentioned the Service Manager would contact me--still nothing.

Refused to give me a refund on a part that was cancelled within 24 hours of ordering. When asked…read moreabout the refund he stated "My distributer LQK is charging me a 45% restocking fee." He wasn't aware that I knew that LKQ was pick-a-part. When i confronted him about it he changed his story. Despite the fact I never received the item or that "pick a part" has free 30 day returns with no restocking fees I can attest that this man is 100% a Crook with no integrity. When I asked him to show me some paperwork that says 45% restocking fee he refused to show me any documentation to back it up. Essentially he's holding my money hostage and trying to hold on to a good chunk of it with the pretense of another business, with a proven track record of easy returns, is charging a ridiculous 45% restocking fee of almost $1500. How is this not illegal?

No response I shipped over my part a month ago and no communication…read more Have called and was told Ill be getting a call back no response. Ghosting customer's and stealing parts is not how to do business!

MOE will take care of you! Amazing service, amazing customer service, and super speedy!…read moreI honestly expected my car to stay overnight since I arrived around 4 PM and they closed at 6 PM, but my car was done in just 1 hour and 15 minutes! I needed my serpentine belt replaced, and I also had a screw with a broken head that needed to be removed and replaced. While I was there, I asked if they could take a look at my tire because I was hearing a noise. Turns out, it was a wheel bearing. He even went out of his way to send me a picture of the damaged part so I could see exactly what was wrong. I really appreciated that transparency They took care of everything quickly and professionally. I also checked the prices to make sure I was getting a fair deal, and the prices were right around the average -- so I definitely felt like I wasn't being overcharged. Great service, fair prices, and friendly customer service. I'm very happy with the experience and will definitely be coming back for sure! Thank you, MOE, for the great service! Highly recommend!

I'm super impressed by the professionalism and the speed and quality of work that was provided…read more The service requested was to have front brakes and rotors replaced. They got the job done quickly with a great price. The value of their service is simply unmatched by any other. I highly recommend these guys over everyone. I'll definitely will continue to come and have my car serviced by them. Sorry Fritz Ford you guys suck and have lost my business forever!