1. Mosquito Squad of Chelmsford & Cambridge

    0

    Wilmington, MA

    Mosquito Squad of Chelmsford & Cambridge

    3.0 (2 reviews)
    Open • 7:00 am - 9:00 pm

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    Modern Pest Services - Rat bait spilled

    Modern Pest Services

    (21 reviews)

    Do not use this company! I have never written a bad review about a company before and hoped to fix…read morethis with the service team but have not gotten anywhere. We hired Modern Pest Services for a bird nesting issue in our home and had so many issues. First, we had to pay $99 for a quote and it took weeks to get a technician out to our home. Second, once someone did arrive - he was unprofessional (disorganized, not versed in our issue) and unresponsive after the visit. We followed up a dozen times over an 8-week period, and were told Modern Pest Services actually do not handle these types of pest issues and were working with a third party. We are now over 2 months into the issue, and have yet to receive a quote. We have asked for our money back (because we never got a quote) and have gotten nowhere. So in summary, we paid this company $99 to have them not provide us a quote and completely wasted our time (+12 hours/day off of work to meet the technician). Could not be a worse experience - avoid at all costs.

    * Agree with Chuck K who posted an earlier review. I am long-term customer of Modern Pest, paying a…read moremonthly fee for triannual service for over six years. During that time, service fees increased without my explicit agreement due to automatic billing, and appointments were scheduled by the company rather than coordinated with homeowners. My regular technician, Lee, was consistently professional and thorough. * On December 31, 2025, a different technician arrived and stated he planned to complete only an exterior inspection. I requested an interior inspection, which had routinely been included in past services. While checking the basement bait stations, the technician slipped on the stairs without wearing boot covers and spilled a his entire bag of rat bait across the basement floor. * The technician asked to use my vacuum and suggested using bleach on wood floors, neither of which was appropriate. Rat bait was tracked throughout the basement and into the main level of my home. I assisted with cleanup using paper towels and a garbage bag, as we do not own a broom. The technician indicated it was likely unsafe for my dog to access the basement. * He contacted his supervisor and inaccurately stated that I refused to provide cleaning tools. His behavior during the visit was unprofessional and verbally inappropriate. I asked that the visit be ended and rescheduled, and a supervisor assured me the technician would not return. * Despite this, I was billed for the service, and a service report was submitted stating an inspection had been completed when it had not. Due to poor customer service, inaccurate reporting, and questionable billing practices, I am canceling my service with Modern Pest effective immediately.

    Mosquito Squad of Chelmsford & Cambridge - pest_control - Updated October 2026

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