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    Moses Robt W OD

    3.0 (2 reviews)

    Services - Moses Robt W OD

    Eye exams

    Eye testing and diagnosis

    Retinal imaging

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    Family Eyecare Center

    Family Eyecare Center

    2.2(10 reviews)
    6.6 mi
    Established in 2002
    Free estimates

    Dr. Ferguson and the staff are super helpful. I even moved my Mom over to their practice. For…read moreyears, I would pick glasses that I liked but didn't look good on me. Their staff is helpful, and I have started toward glasses that are the right size and look good. They helped me understand my Mom's Medicare diabetic visit and what is covered by her insurance. Over the years we had double coverage. The staff navigated and explained the pros and cons of the benefits of each plan and helped us use the most cost-effective options from each of the plans. They have fixed my kid's glasses countless times for free. They are the best.

    I have been seeing Dr. Ferguson for the past 12 years and think he is an incredible doctor;…read morehowever, his staff is terrible. His staff is rude and for the past year and a half I've had nothing but problems with them. Today I had the most appalling experience with the staff at this eye doctor office. I called to ask if I could get a free contact lens because my order won't be delivered until Tuesday, and today is Friday. I explained that I couldn't see while driving and needed the contact lens urgently. However, the staff member who answered the phone was incredibly rude and dismissive. Instead of showing any empathy or understanding, they spoke to me in a condescending and patronizing tone, telling me that I should have planned better and had gotten my glasses updated even though it took 20 phone calls to get my contacts ordered. They made me feel like I was a burden to them and that my situation was insignificant. I couldn't believe how unprofessional and callous the staff member was. Their lack of empathy and understanding was truly shocking, and I was left feeling frustrated and disheartened. I will never return to this eye doctor office again, and I strongly advise anyone looking for eye care to avoid it at all costs. The staff's lack of respect for their patients is completely unacceptable. I have multiple stories about this office, this was just the cherry on top

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    Family Eyecare Center
    Family Eyecare Center
    Family Eyecare Center

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    Moses Eyecare Center - Drs. Jeni Kohn, Robert W. Moses & Robert J. Moses

    Moses Eyecare Center

    3.3(16 reviews)
    7.5 mi

    I'm still a fan of the Merrillville location of Moses EyeCare for all the reasons I detailed in my…read morefirst review: thorough & professional care, friendly staff, and quality frames and lenses. But the past two times I visited, I waited a rather long time at each interval of my appointment...a long wait before my consultation with the technician, another long wait before the OD arrived, more waiting for contacts and glasses, etc. I'm patient and they were busy, so it's understandable and I still highly recommend Moses EyeCare to anyone in the area. The receptionist fully explained the contact lens rebate over and over, even though I probably should have figured it out on my own. I'm a reasonably intelligent person, but I'm easily confused by things like income tax forms, Ikea assembly instructions, and money-back rebates, so her efforts are much appreciated. Also, the optical lady miscalculated the total cost of my exam, contacts, and glasses (clearly, I could have easily done the same thing) but the receptionist corrected the mistake. I love my new "everyday" specs, and I also bought a second pair of glasses just for fun, which I'm anxiously waiting to arrive. I don't know anything about the other Moses locations, but I've been very pleased with this located in spite of the long wait and minor goof-ups.

    the female eye Dr was amazing as well as most of the other staff. the receptionist can't even do…read moredata entry. she entered my phone number wrong so when my glasses came in I had to call to find out if they were there meaning they called someone else to let them know my glasses were in. Once I finally did call to see where they were because I was experiencing horrible headaches from not having them. I rushed into get them again the headaches. I believe she said her name was Waylon but I'm not positive on that helped me. she was flirting with the man prior to me spent at last 45 min wooing him. I felt like telling her to just give him your number. When she did get to me she called a family of three all getting their glasses up before me. again with the headache I don't want to wait I inform her and she calls them all back there anyway. when she finally brings me my glasses she puts them down infront of me doesn't sit down to adjust them just tells me to with here and hands me a bag. what am I or my insurance company paying for her to flirt with guys and not even to finish the job. it would have taken me 2 mins to to any adjustments but she tells me I can come back to do them. like I want to come back and watch you flirt with customers. I already had to wait the 30 min for you to stop flurting and get the job done. now I got to do it again. The he eye dr was great definitely needs to hire better help.

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    Moses Eyecare Center - Our doctors

    Our doctors

    Moses Eyecare Center - We do our best to provide friendly and courteous service to our patients

    We do our best to provide friendly and courteous service to our patients

    Moses Eyecare Center - Dr. Jen and her husband doing volunteer eye exam in Mexico

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    Dr. Jen and her husband doing volunteer eye exam in Mexico

    Moses Robt W OD - optometrists - Updated May 2026

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