1. Floro Lourdes MD

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Oak Lawn, IL

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Floro Lourdes MD

3.0 (1 review)

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12 years ago

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Advocate Aurora Health

Advocate Aurora Health

2.2(120 reviews)
1.3 mi

The location in Palos hills 111th st has an old desk lady named Kathleen j...and she has the worst…read moreattitude when dealing with people. So I guess for some reason Her system gave her some wrong information for who is listed as my primary doctor, and supposedly I was supposed to go and change it. As a result of this info in there, she called the day before to cancel my appointment...The thing is that I do have a new insurance card and I was bringing it today for them to update, and these ones do not even list a specific doctor. So the problem is solved, but how on earth was i supposed to fix this ahead of my doctor appointment when it is always updated when walking in and checking in...that and my phone does not have a voicemail because it was hacked long ago. She kept complaining and blaming me for this which is unprofessional bec I can't change it. She kept speaking over me because she didn't want to hear my explanations and she said "I'm not arguing anymore!" Over and over. Which this was not an argument, it is an explanation to the false info you are spewing in my face that obviously someone at her desk put into the system in the first place! Like I don't touch the computer so how is it my fault and problem if another doctor is listed. That's when you wait for me to show up and shove the new insurance card in your face to copy into there like I was "instructed to complete" to which she was telling me my apt got canceled for that reason as well? but she was being sissy and ignorant to me and obviously doesn't know how to have a professional conversation with patients!!

I was getting ready to be released from the hospital, there was a last second order for…read moreechocardiogram, I was on the phone with the CVS getting my prescription settled when, sonographer yiama Sanchez was rushing me to get off the phone. Because she had to get to another room.(I told her I apologize, but I have to get this straightened out.) she kept pushing me, and I pointed to my nurse who was an incredible nurse Mohammed, is the best. Kindly ask her to give me a minute.(her bedside manner was kind of weird cause she kept on calling me, honey, and she seemed in a rush when I looked at my live account to look up the echocardiogram report(she put in there. The study was technically limited due to poor patient compliance.) * this woman is a Jekyll and Hyde and she rushes you(in my opinion this was a terrible experience after I seen the result. In the livewell account.

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Floro Lourdes MD - physicians - Updated October 2026

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