I would like to rate this office higher but cannot…read more I have been a patient of Dr. Spratford's for almost 10 years and will not go anywhere only because of how great he is as an individual. This review though is for the practice as a whole. Time and time again over the years, this office seems to have suffered the problem of getting too large, too quickly, without enough resources. When they did their major additions and upgrades it took them months to get things together. The staff was/is over-worked and there was too much traffic at all times. Outside of that transition time hasn't been better. Getting in touch with your doctor is difficult. You have to call, leave a message, and often, even if you ask for the doctor, you get a call back from the nurse. Then you have to go through the whole process of leaving a message and waiting again. The staff and RN's have repeatedly gotten my recurring prescriptions wrong when communicating with the pharmacy, sometimes costing me dearly (I will say that the office has resolved this for me with their in house pharmacy, but I had to almost demand it). Out of all of that, my biggest complaint about the office is the general lack of attention to detail. For example, if my doctor leaves town, I have to TELL the doctor filling in to check my chart. To me this should be standard operating procedure. How can you answer a question of a patient if you haven't reviewed their file? They are too busy, without enough administrative staff, and it shows in the quality of assistance I get when I'm not with my doctor. (I'm surprised there's a hidden review here that says pretty much the same thing. I knew when I came on here that I couldn't possibly be the only person who's noticed this problem creep up over the years)

The group has been renamed to Prairie Medical Group, but are in the same location. I have been…read moreseeing Dr. Erin Vaughan for a few years now and she is awesome. She is young, probably in her 30s, and just very attentative to me. I've seen doctors in the past who were eager to get you in and out, but Dr. Vaughan takes the time to sit down and listen to what you're going through. My most recent visit was in January '08, the reason I didn't really know. I had had a perpetual throat-clearing/cough for at least a year and I was finally getting it checked out. I did some research, and didn't know if it was allergies, asthma, or GIRD. I went in there, she sat down, and said "This is when I get to be a detective and figure out what's going on with you." I thought that was AWESOME! I was in there for an hour an a half, she was running different tests on me, and we figured out that it's possibly allergy-induced asthma, and definitely some allergy issues. I feel a lot better now that we're getting to the bottom of things, and I would recommend her to anyone! Other notes: I rarely have to wait more than 5 minutes in the waiting area to go into a room, which is great. Nothing worse than going to the doctor's office and having to sit and wait (especially when you have an appointment!).

If you need a professional, extremely polite, accommodating, friendly, well-versed primary care…read morephysician....Dr. Forrest J. Robinson, DO is the man!! After years of taking care of an elderly parent, I neglected myself. My 1st appointment was with Dr. Cynthia Page (Ob/Gyne) I asked her to refer me to an African-American physician & she recommended her husband...EXCELLENT CHOICE!! lol My introduction at the Oak Park, IL Lake St office was with the receptionist extraordinaire Ms. Alice Cole. Very friendly, pleasant, greeted me with a smile and made me feel welcomed, like a member of Dr. Robinson's extended family versus just another patient. My next encounter was with Laquita, who began with my preliminaries. Very professional, knowledgeable and kind. I've worked in the dental industry for over 30 years and have "the eye" to spot exceptional employees. Laquita is definitely the "employee every office wants". My first experience at Dr. Robinson's was a world away from previous experiences elsewhere. When I say Dr. Robinson and his team of professionals made me feel that I was in safe hands, I mean it. I smiled, laughed, cried when sharing personal "hidden secrets" and was never left to feel like a statistic, I felt "loved". He treated me with tender loving care because he really does care! You can believe this man of God is awesome and I am truly grateful Dr. Cynthia Page referred me. So the next time you're feeling bad, need a physician, want a second opinion or unable to see your own physician, Dr. Forrest J. Robinson, DO is the man to see. I appreciated his willingness to answer questions and prophetically speak life into me (only the saved will get that~wink) Kudos to Dr. Forrest J. Robinson and the awesome team at Edward-Elmhurst Oak Park location. If I could give them 10 stars I would.

I called to the office today to ask a question about a doctor's visit. The person responded was…read moresuper rude, told I don't understand you and hung up on me.

I had a very great experience with dr Novak. He's very kind and accommodating. Very knowledgeable…read moreand wait time was short.

Dr Reddy is a great endocrinologist. She cares for patients and listens to everything they have to…read moresay

This is what a primary care physician should be! He's human, he can be funny, and he really cares…read more He also helps track your vaccinations. I just discovered him recently, and I couldn't be happier.

This place is bizarre. While I am giving the Dr 1 star (I wish I could give 0), his nurse is…read moreamazing. The Dr seems like only care about charging for as many things as possible. I was declined a refill of my depression meds (that he upped for not discernible reason) because he wanted to charge me for an appointment and blood draw (that he failed to ask me to fast for the first time). I would not suggest anyone go to this Dr. I have also filed a complaint with the Illinois State Medical Board.

This doctor might claim he has a "true con­cern for the well being of my patients" but his entire…read morestaff are a bunch of dummies and rude on top of it. I made an appointment and asked for information be sent to me via text or email and never got information. I provided insurance info just so that I can get a call after my appointment time to let me know they don't accept it. I was called to be respectful that I was running 12 minutes late as I didn't know where to go since I never received appointment information and was told I had to reschedule and front desk person said, " I don't know who you spoke with to set up appointment, it was not me" so basically it was not her problem.

Dr. Augustino is very friendly and polite. He makes you feel very comfortable from the first time…read moreyou walk into his office. He explains things in terms I can understand. His staff is the best. If you call, they take the time to talk to you. They're friendly and personable. I enjoy going to their office even if it is for a doctor visit.

My toddler son needed sutures slightly past the urgent care's closing time yet Asfour stayed open…read morefor us and welcomed us in. He was very kind, professional and considerate. He was especially great working with my toddler. Despite the circumstances we had a very great experience that saved us from having a long night in the ER. Thank you again, Asfour! We highly recommend this urgent care center to anyone in need!

Dr. Albores has been my internist for more than 10 years. He accommodates my desire to only use…read moreantibiotics as a last resort and provides me with useful alternatives. He is friendly, caring and listens. He provides choices in care and allows me to make the choice. I highly recommend him.

Good communicator, easy to speak with, listens and takes the time to answer questions and discuss…read moreoptions. Great staff and assistants.