I highly recommend CHC, and especially Siobhan S., the Nurse Manager at Lincolnwood Place. Like many people, I was new to navigating the complex and ever-changing needs of an aging parent, and Siobhan was an invaluable guide every step of the way. She consistently provided support with kindness, wisdom, genuine care, and a high level of professionalism. Her guidance and advocacy made an overwhelming process feel manageable, and we are incredibly grateful for her help. We truly don't know what we would have done without her. I also recommend Kiara D., our assigned caregiver at Lincolnwood Place. Like many families, we were new to navigating the complex and constantly evolving needs of an aging parent. We truly needed someone onsite who could take ownership of my mom's care and clearly communicate with us about what was happening and what was needed. Kiara has been an absolute lifesaver for both my mom and our family. She consistently shows genuine compassion, attentiveness, and a strong sense of responsibility in everything she does. Every day, she goes above and beyond, and she is truly a pleasure to work with. When Kiara began caring for my mom--who was 100 years old at the time--she was nearly bedridden and not doing well. Thanks to Kiara's steady, kind, and dedicated care, my mom is now back on a positive path. She is up, walking every day, and receiving excellent care. I cannot say enough good things about Kiara. She has my highest recommendation. read more

The staff is very kind. The caretakers are always warm and are patient. It is easy to schedule services with the office. I highly recommend. read more

We have been using CHC since October and Grace our caregiver has been wonderful. Very attentive, caring and helpful. I feel my wife is safe with her and she will do her best for her and the family. That is a comfort!! read more

We have had a very good experience with Custom Home Care. My dad has around-the-clock care with two caregivers covering the seven days of the week. He has needed this care for just over two years, and we have been fortunate to keep the same two caregivers. Overall, the caregivers have been excellent and that has kept my dad doing well. read more

Siobhan and Fanny are excellent! And all the caregivers are attentive, trustworthy, and caring. Everyone I have interacted with at CHC is exceptional! And when I have had to bring in extra care they find someone immediately. CHC offers my father excellent care, which provides me with the comfort and ease of mind knowing that he is well taken care of. read more

My father needed immediate support after medical challenges. Custom Home Care provided great care, very reliable, the office staff is super responsive. read more

I needed some assistance at home after having major surgery. The caretakers were wonderful-- as caring people and in knowing how to assist me. And the company is very flexible with scheduling -- they were there when I needed them. I highly recommend this company. Delta Greene read more

My 97 year old mother has been under the care of Custom Home Care for the past 4 years. For the majority of that time we've been very fortunate to have two wonderful & caring ladies (Zenaida & Niki) looking after my mother. Having them with my mother has given me "peace of mind". I would encourage anyone who has a loved one in need of care contact them. read more

Lola has been our home care person for the past few months. This home care stuff is all new to us with a recent disability. Lola has helped us during the transition. she is caring and always in a good mood. She is willing to do anything I ask for. She was afraid of dogs but became besty buddy to our golden Zoe which is very improtant to me she is strong and solid thank you Lola read more

Custom Home Care at the Mather in Wilmette has delivered consistent support to my Mom over the last 2.5 years. They have helped her with activities of daily living, recovering from Covid and most importantly treating her with care and respect. A special shout out to Lynn Bolger for her expertise, competence, big heart and clear guidance. read more

Our mother received extraordinary home care--not only necessary help with common things but also stimulating activities to keep her mind active. Sherry is an angel and Sheila answered all my calls immediately. read more

I have worked with Custom Home Care over the past several years and have had very good experience working with them. Caregivers are usually reliable and a good fit with my clients. The Nurse Supervisors are also great to work with, including Marina, Sheila and Shawn. They are definitely an agency I would recommend to others. Nancy Tuzzolino, Geriatric Care Manager read more

I have used Custom Home Care for over 4 years to assist with the care of my mother. Words cannot express the gratitude I have for the excellent, skilled and efficient care my mother received from all caregivers and personnel at CHC. Through all phases of my mother's illness, the caregivers were kind, knowledgable and caring. Communication with the office was always prompt and handled efficiently. Any requests were handled with an immediate response. I highly recommend CHC. I will always consider the caregivers and CHC nurse part of my family; they supported my mother's needs, yet, were always there to support me as well. Thank you and continued gratitude for your quality care and kindness. read more

I cannot say enough good things about CHC. They have been caring for my elderly mother in her home for over two years, and have been utterly reliable while providing top quality care. All this during the pandemic! They respond sooo quickly to amy questions or concerns. They have never left my mother uncovered either. Given that I live 2000 miles away from my mom, it has been an incredible gift to be able to count on them and not worry. I cannot recommend them too highly! read more

My grandmother, well into her 90s, came down with pneumonia. After a harrowing ordeal with the hospital staff, who quickly counted her out, and a fight with them to approve and provide the therapies she so desperately needed, she was able to return to her home. Unfortunately she was severely weakened by the bout and couldn't care for herself. Shawn from Custom Home Care, LLC was recommended by someone in my grandmother's retirement community. He scheduled a meeting with us in my grandmother's home and assured us that his company would be able to assist us. Boy, did they deliver! Initially she as unable to walk for any length of time after returning home. She couldn't even roll herself over. After a few months of in-home care, she had regained her confidence to use her walker to move around the apartment. The caregivers were patient, adhered to the daily schedule that I provided as well as her weekly therapy schedule, and displayed skills that left me feeling confident that my grandmother would be safe while I was not there. Whenever I visited her, which was quite often, the home was clean and she looked great! Shawn maintained contact with me and/or my mother and was always responsive to our needs. I recommend Custom Home Care to anyone in need of in-home care. Highly impressed! read more

Several employees of Custom Home Care shared the chore of helping me shower and dress each day while I was recovering from surgery. They were all so kind and so careful to make sure that I avoided making things worse. They were never late and always cheerful. I can't tell you how much I appreciated that their service exists. read more

We enlisted Custom Home Care to assist our family with a difficult situation and I can't say enough good things about their professionalism, their dedication to our needs and the quality of caregivers they provided. Matthew Baldwin was especially responsive, knowledgeable, flexible and understanding of our requirements. A big hearty Thank You to Matthew and the whole staff at Custom Home Care. read more

Marina does a very good job. I enjoy her visits every week and her help with my medications.

Shawn was an angel who came to my rescue when another agency was unable to meet our needs. Custom Home Care Will now be my go-to agency. Thank you for your excellent response time! read more

We had a caregiver of theirs for over a year during which time he started asking my elderly relative for money. The staff at Custom Home Care made a mild attempt to reprimand him. In hindsight they should have let him go and we should have insisted on a new caregiver - but we were new to this and trusted CHC to deal with it appropriately. Several months later, we realized that the caregiver stole my elderly relative's credit card information and had charged over $10,000 to my relative. (The guy used it to pay his car payments, taxes, utility bills, so it was really easy to catch him.) Custom Home Care's response was that THEY had felt so cheated by their employee. They did NOTHING to apologize, repay us, or take legal action against him. All they did was offer us the names of a few other CNA's on their staff that we had already tried out and were not a good match for us. The county investigated the crime, had a stack of evidence against the CNA, and entered into legal proceedings against him, during which time it became clear that the CNA could be deported. The CNA then started calling us non-stop and showing up at our doorstep to ask us not to press charges. Finally he plead guilty, has a record, and 2000 hours of community service. We never heard from Custom Home Care again beyond the initial week when we discovered all of this. What does it matter if an agency is bonded if they are not going to come forward and be responsible for their employees financial transgressions? On top of caring for a loved one with dementia, we don't have the time or energy report CHC to the state. And I think they know this. read more

I can highly recommend this agency after dealing with several care givers - all wonderful (I'd like to mention Stephany, Edith and Resenita in particular). There is excellent communication among the team members and you never feel alone, which is huge when you are the caregiver / point person for an elderly parent. My mother recently passed away, and even though she was living in a memory care unit we felt it was important for her to have additional on-site care. Her last six months or so were made much more manageable and full with the input of this thoughtful and gentle team. Shawn is great - always returns calls and emails, and offers a lot of insight when things get challenging. Dementia is tough, and this group was up to the challenge. read more

I am POA for a dear friend of mine who lives at a continuum of care facility in Evanston. I live 40 miles from the facility and hire CHC to assist me in caring for my friend, now in the memory care unit. They have helped me for several years now and always put the client/patient first. The CHC nurse/wellness coordinator, Jennifer, and weekday companion, Zia, are true professionals and always are focused on providing the best care for my friend, who now is in late stage dementia. CHC also provides weekend companions for my friend and I am grateful to all for their fine efforts. They share positive insights, work smart to keep her safe, stimulated, and I know I can count on them to provide trusted compassionate care. I have called on them to help me with care taking my friend outside the facility (surgery, physician appointments, etc.) and they always provide excellent professional care (friend is wheel chair bound and unable to verbalize clearly at times). We even had a situation at Evanston Hospital day surgery that ended up with the hospital releasing her at 9:30 pm with a last minute recommendation for private nurse care over the next 24 hours. Her continuum of care facility could not provide such care, so I called CHC and they were able to provide a private nurse within an hour of our return to the facility. If you are looking for an agency that provides excellent, professional staff and service....Custom Home Care is my recommendation. There are many caregiving organizations out there, but CHC is five star in my experience. read more

Shawn, one of the head nurses has been working with my parents for close to nine months now and has been nothing less than wonderful. He has found two permanent caregivers for them and a few fill in caregivers as needed and all have been exceptional. I Completely trust this company to find somebody to take care of a loved one. read more

My mother lived until recently in a senior residence serviced by Custom Home Care, Inc. As her health declined, she became increasingly dependent on their nurses, caregivers, and medication management. Several live-in caregivers came and went. One was conscientious and compassionate, though inexperienced. The others, however carefully screened, had less desirable traits; one was cavalier, two more did not speak understandable English, and still another was preoccupied with "ratting out" other caregivers. There was no evidence of abuse, but we were made aware of several instances of neglect, i.e. sleeping on the job or otherwise leaving my mother unattended for inordinately long periods of time. One nurse (who is no longer with Custom Home Care) was utterly incompetent at managing my mother's prescriptions. Our pharmacist described her as "rude and abrasive," and her failures were inexcusable. On one occasion, she placed a prescription on auto-refill but neglected to instruct the caregivers to administer it. I knew nothing of this until the day I discovered a several-month supply of unopened vials stashed on a shelf. Unfortunately the nurse who replaced her (also no longer with the company) was no better, failing to follow hospital discharge instructions right off the bat. Ultimately I moved my mother elsewhere for her own safety. Determined to do everything in my power to have Custom Home Care's license suspended, I consulted with attorneys and filed complaints with the Illinois Department of Health. The State concurred with my allegations and took corrective actions against Custom Home Care. Unfortunately for an unknown number of current and future patients who may experience similar "care," Custom Home Care is still in business. read more

I have used Custom Home Care for over 5 years for my grandmother. I have never had a concern with the caregivers, the staff, or owners. Everyone has always been more than amazing every time I have spoke with them. I really like that they have nurses on staff that the caregivers can contact when guidance is needed. I do believe that every company has a bad apple that needs to be removed every now and then. It is unfortunate that a family had to encounter the bad apple, but I cannot believe that Custom Home Care made a "mild attempt" to handle the situation. My grandmother has been in and out of the hospital numerous times and Custom always worked with us. Custom also assisted us in finding other resources such as a home health company to privide skilled nursing to my grandmother. When my family had difficulties understanding and getting through the red tape of the healthcare system, Custom was always there to help guide us in the right direction. I will never be able to thank them enough for being the light in the fog and the constant in our lives as my grandmother's condition has continued to change. Thank-you Custom Home Care!! read more

Custom Home Care is the second agency that we have used for our mom. We appreciate the individualized attention that we have received. Having an assigned case manager, Sean, has been a huge help. He listens to our needs and wants and has made sure to find caregivers that match. He also works closely with the team at our mom's assisted living facility. It has been a true relief to leave the care giving to our Custom Home Care team and to be able to "just" be a daughter again. read more

The service that my father has been provided by the wonderful caregivers from Custom has prompted me to write this review. Since I live out-of-town it is very important that my father have reliable, trustworthy and respectful care. And with the women from Custom he does. He is very happy and well taken care of---and I have peace of mind. A win-win for both of us. read more

I have known Custom Home Care for over 20 plus years. As an eldercare professional for 41 years I have found them to be both passionate about serving older adults and a wonderful resource to families. Each time I have given out their name as a home care option I have heard positive things. Thank you Custom Care for consistently delivering services in the highest interest of seniors! read more