Dr J is amazing and this office is the most professional, friendly, and well trained staff I've…read moreever had the privilege of working with. I have referred many people, and will continue to do so. Probably my favorite eye doctor and center I've ever worked with in 30+ years of wearing eye glasses. Highly recommended!

CrownPoint Eye Care was fantastic. We were so impressed with Dr. Jovan Alavanja and his staff…read more They were so professional and personable - they made the vision exam pleasurable and understandable. The equipment they use is state of the art and the eyewear selection is awesome. Thank you Dr. Jovan

I went to the doctor here for a checkup 1 1/2 years ago, They found an issue with my lens and…read morereccommended my seeing a specialist. 2 opinions in Chicago later, they were absolutely right and I had surgery to repair the damage. 6 months ago I went in for another exam as my vision was getting blurry since the surgery and they found an enlarged artery (they have a much better name than that for it) and, of course, I got 2 opinions and am now getting monthly injections in my eye in Chicago. That's twice they literally saved my vision. On top of that, they are very professional choosing the right lens for me.

Love it! Best eye care in town! All the workers are super nice and accommodating! The eyewear…read moreselection is amazing also

Be prepared for additional bogus charges after completion of your exam. Was advised at beginning of…read moretreatment what the total cost would be, which we paid upfront. Then weeks later received a bill for additional $99 for a fitting?? Go to Costco or Sams and get it done for half the price!

I was scammed out of $110 from the Valpo location. They do my insurance wasn't accepted however…read moreproceeded with the exam that my insurance pays 100% for. As they knew my was out of network. They proceeded with the exam and having me pick up classes on Friday. Monday when I called to see what was going on, I got an answering machine. She finally called me back and told me that I wasn't covered to them and I owed almost $600. I canceled the glasses however it was still charged $110 for my free exam. . They knew it wasn't covered but did not tell me when I called and asked if they accepted my she said yes. When I got there, I was stood up to be taken. I feel I'm owed my money back. Get some employees that actually know what they're doing. Robert DeStJean

This place nearly extorted me to get my pupillary distance with my eye exam, and while I was there…read moreI saw the front desk gossiping about a guy who called in to say he would be 10 mins late then they denied him service for being 12 late - it was empty I'll start with the good: The Dr did a fine job doing my eye exam, but they also don't have the newer tech you see at chains that scans your eye for weak spots or tears it's strictly old school in the eye exam but he was 'OK' - but when I double checked I would be receiving my pupillary distance (to order VR lens inserts, which I mentioned while making the appointment), he was evasive and said talk to front desk. They flat out told me they cannot give it to me, because they only use the 'new technology' where they put a measurer on the frames you are buying that they couldn't get to work for like 20 minutes. I commented that I'm sure they have the old binoculars style ones in a drawer that measure directly and would pay more to use it. They claimed they didn't and only have the new system. At this point I felt very bait and switched, but just bought new frames to get SOME measurement to go home with. At this point I got snarky because I was effectively paying $350 for glasses I didn't particularly want or need (but I guess extras or nice),just to get the # that has been the norm for exams for decades AND which I told them I wanted when making the appt. They never said 'you'll have to buy frames here to get that #' and took my appointment anyway. Finally when I'm checking out, the one sympathetic 'but just following policy lady' agreed to pull the old style ones out of the drawer... Low and behold they still exist! And it took 30 seconds vs 20+ minutes on the 'frame specific' ones -- so I got both #'s. I -probably- could have declined the frames at this point but I figured it may be interesting to compare and it was only a few hours wages anyway and still didn't have the PD #'s in hand.. But the whole thing was just needlessly dramatic and deceptive. Before checking out the manager started trying to trap me with a lecture on how it's better and how I don't understand the business blah blah blah -- but I have NEVER had an issue getting my pupillary distance measured with or without frames because you NEED it for your RX if you go elsewhere for frames anyway. That other guy who was late btw? All 4 women were talking derisively about him in earshot of me before he got there, and there were no other patients in office. It's unfathomable to me that the 2 extra minutes late meant he couldn't be seen.. maybe the Dr was going on break but they didn't say that, and I am certain he would have been willing to wait if that was the case. A bunch of gossiping power hungry hens running the front desk make this business a 'never again, not if you paid me' based on what happened to me + how I saw them talking behind his back then pretend no one knew who he was and they had to ask around. They were complaining the whole time about the audacity to call in and expect to still be seen when they told him to keep coming... Then pretended to have no clue then get a manager to deny him. The lady who finally got out the 'old style' PD measurement tool that took 30s or less to use when she realized what was going on was a blessing and I feel bad she has to work with all those other beasts, and the Dr seemed competent enough despite setting me up for a scam. Normally I happily go out of my way and pay extra to support local businesses out of principal. In this case I'd say go anywhere else, even Walmart, and you will have a better experience. Absolutely do not go here unless you are ready to literally argue for an hour to get a PD reading with your eye glasses RX. If you plan to buy frames... Well you may have an OK outcome but you'll be supporting a staff that clearly has a culture of disrespecting and arguing with customers. What are the odds the only two customers (marks) there that day with at least 5 staff on hand would be enraged by their collective behavior before leaving? TL;DR - Staff will lie to your face, gossip about others in front of you, nearly extorted you for basic prescription details that are needed if you want to use it elsewhere, and just garbage people. I have to assume this place is still in business strictly due to the deboer name being prominent in the community, and probably elderly people who can't make it to a real professional office. AVOID AT ALL COSTS

As far as the exam went it was fine. However, when it came to billing it's a completely different…read morestory. Went in for an annual eye exam & was charged for a comprehensive visit as opposed to an annual exam. Which means we pay, not the insurance co due to coding. After several conversations with the billing dept we were told they will not revise the code to correct it. We will NEVER go back.​​​​​

Great service as always. Everyone is always so sweet! I get so many compliments on my glasses.read more

I went to village eye care to get a tune-up on my sunglasses and had a fantastic experience! I was…read morehelped immediately and they fixed my glasses in less than 5 minutes. Amazing people and amazing customer service. Thank you village eye care!

Dr. Patel saved my vision!…read more I've been going to Red Eye for many years. The service has always been good, and I like the photos they take of the inside of the eye to look for changes year-over-year. But this is only the tip of the iceberg. On March 8th I took a blow to the head. Seemingly nothing much. It hurt. It was annoying. I got on with my day. But, the next evening I noticed a flash of light kept popping up in the corner of my eye. A quick Goog told me it was likely an issue with my retina (none of the usual "it could be a cold, or cancer--just the one thing). I made an appointment online and Dr. Patel took a photo inside my eye. There was nothing to be seen. However, 2 weeks later as I sat at my desk minding my business, I saw a black wavy line in the corner of my eye. Something that moved with the liquid in my eye. Moments later, that black line was many fine black lines spider-webbing across my field of vision. In another minute, it was gone. I emailed Red Eye to see if I should panic now or sleep on it and then panic, not really expecting a reply since it was close to 5, and within a few minutes Dr. Patel called. She had me come in at 10am the next day, HER DAY OFF, 4 HOURS BEFORE HER FLIGHT. I was worried I was interfering with her vacation, especially if it was nothing, but she insisted. And it was not nothing. My retina had torn. Nothing could have been done to prevent it, but now that it happened, she acted quickly. She called and got me an appointment at Chicago Retina the same day. When I got there, the ophthalmologist said the tear could have become a far more serious detachment in a matter of days or even hours. I was able to get laser surgery that day to prevent further tearing. If Dr. Patel hadn't contacted me immediately, insisted I come in, sacrificed her time off...lots of "ifs" could have resulted in a delay in treatment that could have led to much more serious damage. I'm so grateful to her!

I have been coming to Red Eye for a very long time, at least 15 years. Dr. Gifford is the absolute…read morebest. I recently made 4 appointments and had to cancel one due to a scheduling conflict. I emailed about a week ahead of the appointment and received a response the same day adjusting my schedule. The day before our appointments, I received a text message confirming 2 of 3 of my appointments, but for the wrong times. I called and was told that I still had 4 appointments. I had to resend the email removing the 4th appointment to avoid a cancellation fee. Then I was advised that my insurance wasn't accepted, the day before the appointment. It is very difficult to get my entire family in on the same day for our vision checks. To be told rather flippantly that "this is our process now" that they don't run the insurance until the day before is pretty surprising. I'll take my 4 appointments to Oak Park, where Dr. Gifford sees patients a couple of times a month. The smugness of the person on the phone was really special. When Dr. Gifford owned this location, I didn't have these issues. Very disappointed.

Appointment on time and attention to detail at all times during the examinations…read more Never been disappointed

I had such a wonderful experience at Solo Eye Care in the South Loop. It had been a long time since…read moremy last eye exam, and Dr. Kasia Aleszczyk and her assistant Jeff immediately made me feel comfortable and cared for. They both took the time to explain each step of the exam in a calm, reassuring way, which I really appreciated. I left feeling informed, confident in my results, and grateful to have a clear plan for my future eye care. From check-in to check-out, everything was seamless. I can't recommend them enough!

Outdated booking practices. I successfully booked an appointment online but got a message to call…read morethem to keep the appointment so I did. They told me they didn't actually have any appointments that day but it "lets you book something". I cancelled. 1 star for wasting my time - allowing online booking for appointments that don't even exist.

This is my go to eyeglasses repair. Bent frame, screw missing etc. all get fixed here. Good…read morereliable people.

I had my initial visit and exam with Shelby Rogers, OD at the Lincoln Park location on 2/16/2026…read moreand can safely say that it was the most complete and attentive eye exam of my adult life especially given the lackluster experiences I've had in Chicago over the past 25 years. Dr. Rogers gave me a complete exam as well as a comprehensive dilated eye exam which I have never received in Chicago up to this date. She asked a lot of questions and answered any of my own. The experience of having my frames fitted with lenses was easy and efficient and my glasses were ready to pick up within a week. My insurance covered everything 100% and I look forward to returning to have transition lenses made at this location. I honestly wish I had sought them out years ago.

Great place people and staff are great just need an better selection Medicaid glassesread more

I love West Loop Eye Care! I saw Dr. Shah and she was really phenomenal. I felt like she was very…read moreempathetic and actually listened to my concerns. She worked with me to help figure out the best course of treatment for my dry eyes. All of the staff here are wonderful. They are kind and efficient. When I had an insurance issue, they worked diligently to ensure it was resolved. I really appreciated how proactive they were, so I didn't have to spend a ton of time fighting with my insurance. I highly recommend West Loop Eye Care!

There was a phone person/receptionist here when I called to ask for information and to make an…read moreappointment who was so friendly and helpful, like literally one of the best customer service people I had ever interacted with. He was awesome. That guy left such a strong impression of the place I went with it. The overall experience I had here was good. Everything was smooth, I got my eye exam as needed, they processed the insurance without a hitch. I would definitely return here for subsequent eye care. The optometrists were all great, but the real MVP was that phone guy. OVERALL: 9/10