Dr. Mortimer put my daughter through the worst day of her life. After going in for a routine check up, she accused my husband and I of abusing our daughter because she had a TINY bruise on her knee from crawling. I caution anyone from seeing this doctor as she has horrible judgement and didn't seem to care that she put my family through absolute torture, including having to deal with CPS (who found the accusation laughable after meeting us). We had to put our baby through numerous tests...one being an entire body x ray where they strapped and held her down while she was screaming, not to mention the harm done from that many x rays on such a little baby. Then there was the poking and prodding of her little arm with a needle until I couldn't handle the screaming anymore because they couldn't find her little veins. I understand doctors need to err on the side of caution, but this was completely unwarranted and it is clear that Dr. Mortimer cannot read a situation at all and does not care about the repercussions of her actions. This is not where anyone should be taking life's most precious gift. read more

Aww! That comment is a shame. It's sad to see such a negative comment and although everyone is absolutely entitled to their opinion, sometimes situations are taken out of context and emotions. For everything wonderful she's done for my kids I assume she had the best intentions, as she always does. We have been seeing Dr. Mortimer for a little over a year now, (we have three kids) and she was actually my choice because I preferred her style among the other pediatricians (they are all great) but she breaks things down for me on a level where I'm comfortable understanding! I'm THAT mom who is a spaz, asks a lot of questions, comes in multiple times to break up vaccination appointments and is annoying ;) She never makes me feel bad for my craziness! Ever! I feel like she relates to me as a mom and has always done her best to provide thorough health care to my kids while respecting my wishes. She makes us laugh, she calms the room, she has a moms touch and that's comforting from a pediatrician in my opinion. She is worth the wait, and has always taken time to answer my my chart emails, phone calls, requests and even got involved when my insurance had an issue. She's great! She deserves all 5 stars. read more

I wish I could give this provider zero star. You may have different experience, but I'd like to share our experience here. She's now with CPCMG. We chose CPCMG for our newborn girl because their convenient walk in hours. But unluckily we got to see this particular provider for our first office visit and had terrible experience. We just had our first baby two weeks ago. I and my baby girl were discharged from hospital at the end of Wed. And My husband brought my girl to Dr Mortimer for her follow up visit on Friday. Dr Mortimer insisted my baby girl to have blood draw at her facility because she thought she looked yellow. As Asian we do look more yellowish than other races. However my baby girl just had two bilirubin tests done at hospital and she passed both tests. One of the test is just less than 48 hours ago. We were unsure about if it's necessary to have this extra blood draw on our tiny baby. So we turned down her suggestion and decided to go to another pediatrician for second thought. So we brought her to another pediatrics on the same street. We were told there our baby girl is doing fine and were suggested to keep monitoring the amount of dirty diapers. But the nightmare just started with this doctor Mortimer. She keeps calling our cell phones and left threatening messages to ask us to bring our baby back to her office. She even mentions she'll report to authorities to take our baby away from us and send lawyer to us if we don't do that. We end up have to send her an official certified mail stating she is fired and no longer our girl's pediatrician. Scary story with this doctor. 100% not recommended. If she's your kid's doctor, watch out for unnecessary tests and seek secondary advices where needed. Btw, under the guidance of our new pediatrician, my baby not only avoided the unnecessary blood draw but also gained one pound in just one week! read more

While looking for the phone number for Children's Primary Care in Poway, I came across the negative review of Dr. Mortimer. While I find it extremely hard to believe that Dr. Mortimer would ever act in a way that would cause a child unnecessary pain or to endure an unnecessary procedure, I understand that the review was that particular parent's perception of events. What may not seem excessive to me could be viewed as excessive to another parent. So, as much as I hate sitting on the computer writing reviews, here I am putting in my two cents about Dr. Mortimer. I am giving Dr. Mortimer FIVE STARS for the outstanding care she provides. Dr. Mortimer is one of the most compassionate pediatricians my children have had. She makes my son and daughter feel safe and comfortable when they come in for visits. She listens to not only my description of their symptoms, but also how my children describe their ailments. Unlike other doctors my children have seen, she seems to truly listen to the kids and responds to them. She listens carefully to my concerns and takes the time to make sure I understand her instructions and also reviews them with the kids so that they understand what they need to do. I have never felt rushed at my appointments and leave the office commenting to my husband about how happy I am with Dr. Mortimer. While occasionally there may be a wait, I remind myself that the same level of care I receive from Dr. Mortimer, another family is also receiving. I have recommended Dr. Mortimer to several of my friends who have wanted to change pediatricians. I can't imagine taking my children to another doctor! read more

Dr. Mortimer is great! She is always friendly and genuinely cares when we express concerns about our daughter. She helps greatly with referrals and anything else we may need. read more

Aww.. I feel so sad reading Ginger's review. While I feel sorry that she had a bad experience, I cannot imagine Dr. Mortimer doing anything that she didn't feel was in the best interest of a child. Just like Ginger, I am also Asian (Chinese-Vietnamese), and my second child was also diagnosed with jaundice at the follow up visit. We did not know Dr. Mortimer then, but the other doctors who saw my baby both recommended the blood test. So I don't think Dr. Mortimer did anything another competent doctor wouldn't do. Personally, I want a Dr. who gives sound medical advice and support, and who is genuinely concerned about my children's health and well being. Dr. Mortimer does just that. AND MORE. Not only does she address our immediate medical concerns, but she also makes sure my children are eating and doing well socially + mentally at home and at school. She is patient, informative and always pleasant. In all the years we've seen her, I can only remember feeling SLIGHTLY rushed ONCE, and that wasn't even her fault; she was spending most of the time addressing my child's issue of the day, and I forgot to ask her my questions until she was about to leave. At all other appointments, she always took the time to answer our concerns - even when we were her last appointment and most other staff has already left because it was way past their working hours! And yes, the wait to see her at some appointments can be long, but it is not anything unusual compared to any other doctor's office. I've waited much longer for much less competent doctors, dentists, nurses... only to have them see us for barely 5 minutes before running out the door. Some of them don't even stay for 5 minutes. So it's normally hard to justify waiting forever only to be seen for a few minutes. I mean, what do they do with all that time!? Fortunately, with Dr. Mortimer, I know exactly what she does with all her time - CARING FOR US * HER PATIENTS. I feel that it's only reasonable for us to wait while she give others the same level of care that we'd want her to give us. I feel every minute waiting for her is a minute she'd give to me or another who needs it. She is amazing and absolutely WORTH THE WAIT. I'd gladly wait and follow her around wherever she moves - as long as it's drivable, I'm there =) In fact, that was exactly what we did. We actually started seeing her at the Mira Mesa office. But when she moved to poway, I moved my children with her. TO MRS. Y: I've read Dr. Mortimer's response (which Yelp chose not to show, but you can see it if you click on a link all the way at the bottom), and this is what she wrote: "This is Dr. Mortimer. I am sad to see, and hurt by, Mrs, Y's comment posted all over the web. Especially because she wasn't present at the office visit. While jaundice is common in newborns, it rarely can be caused by serious problems (infections, blood disorders) and can lead to catastrophic results (blood transfusions and permanent brain damage). It occurs in babies of every ethnicity. The decision was made with the father to recheck the baby the next day to see if she was stooling and gaining weight, rather than check her blood again. The parents no-showed the appointment, so multiple calls were made to ensure the baby's safety. It is state law that until a patient acquires a new provider we are responsible for the medical care, so due diligence was followed to ensure the baby was improving and was stable. Everyone is entitled to their opinion, and I am thrilled they have found more satisfactory care. I'm happy to hear that she's doing well and wish her the best of health.." Ok, back to me (the parent writing this review). While I understand your concern as a parent, I can see where this can be a misunderstanding since you weren't there personally at the appointment. Perhaps your husband forgot to tell you that the blood test was a recommendation which he had already turned down during the appointment, and also that an alternate decision was already agreed upon to check the baby's stool and weight instead (same as your new pediatrician). So the phone calls were not to force you to get your baby tested (which was the tone of your review). It was to get you to come in so the Dr. can make sure your baby is okay, because she wasn't aware that you got a new pediatrician. To me, any Dr. who cares enough to remember my baby and to call on my baby's behalf is a Dr. I'm looking for. I don't know how many children you have, but I've had 2, and have seen over half a dozen pediatricians, and half of those don't give my children a second thought. Not only they don't remember what my child has after even the 3rd or 4th time, but they don't even care enough to return my calls when I have a medical concern. The only way to speak to them was to bring my child in. And when I do, I usually end up being the one diagnosing and them just dispensing prescriptions. For your child's sake, I hope that is not the type of Dr. you're looking for. read more

Dr Mortimer is amazing. She's down to earth and Very knowledgeable. She goes out of her way to help by email, phone call so you don't have to come in repeatedly to deal with the same issue. She has a great sense of humor which is important when it's easy to get stressed out over your children and any conditions or illnesses they are dealing with. I think her one negative review is telling. She is a Dr who cares. She wants to protect your children and their wellbeing. Ginger Y I pray that the worst your daughter encounters is a caring Dr who is trying to be vigilant and make sure she is ok. read more

Dr. Mortimer is the best. She is thoughtful, knowledgeable and always takes the time to answer our questions - We never feel rushed. We take our 3 kids to her and wouldn't think of going anywhere else! We have also referred our friends and they all are very happy and continue to see Dr. Mortimer. read more