I like this place we have been coming here for two years now and have multiple dental procedures…read moredone. I was surprised today when we called and told the front office that we would be 7min min late and they wanted to reschedule. I told them we would only be late 7min tops and they had already rescheduled my daughter's appointment too. I asked Gloria that there is no why only 7min for the first time would cause such a drastic issue. I am very unhappy with the way they treated us. We got there 6min late and they took us in. How ridiculous and insensible customer service. It's funny how sometimes they can make us wait for 20min but could not wait for us for 7 minutes.

This office will charge for services that wasn't performed. My wife went for a cleaning and was…read morecharged for the x-ray and exam that wasn't done. Dental insurance company and I called the office to get our refund. They didn't apologize or explain why the extra charges. The office wasn't surprise at all when we called. Must be something they do on a regular basis until someone caught them.

I've been terrified of the dentist since a traumatic childhood experience, and it's kept me from…read moretaking care of my dental health. Even in my 30s, I still carried that fear and embarrassment until today. Dr. Martin is truly a godsend. She and her staff Ashley and Kam were absolute angels. From the moment I walked in, the front desk team was welcoming, kind, and reassuring. In the chair, Dr. Martin showed such compassion and patience that I've never experienced at any dentist before. Her bedside manner is incredible. You can feel her genuine passion for her work and her care for her patients. I was especially nervous about the needle, since it has always been a huge fear for me. But I honestly didn't feel a thing. I was blown away. For the first time in my life, I left a dental appointment not in tears of fear, but tears of relief and gratitude. If you've ever been afraid of the dentist, please know you will be in the best hands with Dr. Martin and her team. I can't recommend them enough. I'm actually looking forward to going back and finally taking care of my dental health.

The people here are fantastic!!!!!! I had a broken tooth emergency and they made sure to get me in…read morethat day, even tho it was right before closing. And I never stopped coming after that! Everyone is so happy and friendly and make you feel so welcome when you come in each visit. They do a great job with anything they are working on with your teeth and honestly the prices are not bad at all! Eagle falls makes you actually enjoy going to the dentist or getting your teeth cleaned. If you are thinking of switching dentists or dental hygienests, this is your sign from the universe, come here!!!!! Absolutely amazing place and would recommend 200/10

Had an appointment at 10:30 @11:00 told me it was going to be atleast another 15 min this is after…read morethe cancelled my appointment from the previous Friday when i rebooked told them i had another appointment that day. Will be finding another Dentist

Here is a copy of an email I sent to corporate. I'll update when they respond…read more I am writing to share about my experience at the Bloomingdale location. On Tuesday, January 13th, I called into work and scheduled an emergency appointment. The dentist, dental assistant, and hygienist were very kind. They walked me through the process explaining I would need to be on antibiotics for at least two days before they could remove the tooth. The office manager helped me schedule the cleaning and extraction for the following Monday when my work was closed for MLK day. (For context, I work in Northbrook - leaving my home at 6 am and returning around 6:45 pm. Your normal business hours do not work for me.) Initially, she said she didn't have any appointments for the extraction but when I suggested I would pay for my emergency appointment and call other Aspen Dental locations so I could have the rest of the procedures done on my day off, she said she would make it work. I trusted her to do so and paid the required 50% down-leaving with a Rx for antibiotics. Yesterday, I arrived for my 1:30 pm appointment. Wanting to avoid having to talk after my extraction, I asked to take care of payment right away. (I wasn't sure how I would feel after so I wanted to be able to just leave.) During my cleaning, the hygienist told me that because my appointment for the extraction was not until 4 pm (it was just after 2:15 at that point) I was welcome to leave and run errands or hang out in the waiting area. This was the first problem. The office manager did not tell me there would be this large of a gap between appointments. Again, I would have called other Aspen Dental locations. Initially, I chalked this up to a miscommunication. Without another option, I left the office after my cleaning, returning at 3:45 pm. This was the second problem. When I walked back in, the receptionist stated that she had called me. (I was in my car in the parking lot - I never received a call.) She stated that the doctor was running late and wanted to know if I could reschedule. I explained that, no, I had specifically agreed to continue at this location because I could have both the cleaning and extraction done on my day off. She slipped in the back and spoke with the doctor. When she returned, the story had changed and she said the doctor "does not do extractions". Problem three. I questioned which was true - was she running late or did she "not do" extractions. The woman just stood there. Assuming the later was true, I then asked why they hadn't told me they were unable to do the extraction when I first arrived for my cleaning. It clearly showed an extraction on their books as I had to sign "after-extraction care" paperwork. If the dentist truly "doesn't do extractions", why go through with having me pay for the procedure and sign off on all the forms?!?!? Had I known at 1:30, I might have been able to secure an appointment at another Aspen Dental location and not be leaving in pain. The receptionist did not have an answer. She did call the Palatine location after I asked her to call other locations but, of course, they were not able to accommodate me so late in the day. So, here I am - eight days later and still in pain. All I wanted was some care and compassion for a dental emergency. While looking for your corporate customer service email, I read on the website that each location is "independently owned". Problem number four. This entire situation has me questioning if the office manager had actually arranged things as she promised on the 13th. Was everything I experienced just a ruse to ensure I remained at this "independently owned" location rather than taking my money to a different location?!?! She was quick (looking back perhaps too quick) to change her answer about appointment availability when I suggested going to a different location. I truly hope you will look into this matter and I await your response.

After years of going to the dentist, I have never had such a great experience as I've had with Dr…read more Meera and her staff. As an anxious patient, Dr. Meera and her entire team handled me with kindness and professionalism. Dr. Meera is truly an angel. Her skills as a dentist are amazing, because this is truly painless dentistry. Dr. Meera has done a root canal and extraction on my teeth, and both experiences were exceptional. She is fast, calming, and her expertise is top notch. I've recommended her to family and friends. If you are looking for a dentist and staff that care about you as a patient and want to receive the highest level of care, I highly recommend this practice.

Was sent email reminder of my appointment a week ago. Was sent an email reminder 2 hours before my…read moreappointment. Show up at my appointment only to find out they canceled my appointment because I didn't respond. Took 3 hours off my work day for this.

My rating sums up my dental experience! The office manager, Alicia was the only bright spot, a…read moretrue professional! Truly disappointed, dissatisfied and disillusioned with this visit.

I have been seeing Dr.Jansky for many years now, and she is absolutely great, as well as all the…read moredental assistants. There was a younger girl that used to work the front desk previously and was on top of her game (Vanessa I think her name was) I have been getting calls that my annual cleaning was not covered by insurance and that I now owe $130.. the last girl that worked the front desk would of told me at booking that this service would not be covered as it would be my third cleaning of the year. But instead the newer girl booked me without question. After my phone call with Evelyn (the new front desk girl) explaining that had I known I would have to pay for my cleaning I would of never had the service done, her reply was "okay. Well just send you to collections." Unfortunately due to her I will be finding a new dentist.

I had been late for my last appointment but Megan was at the front desk and was supportive "that…read morethings happen". The front desk staff has always been the best welcoming group even in a dental office. They are helpful with the current appointment and the next appointment explaining what will be planned for the day and the next on the way out. Dr. Gosalia is always helpful and focused on the comfort and explaining what to expect. He describes in detail what to expect to prepare for. Caylee, his assistant could just as well be his partner. They are accustomed to working together as well as knowing what the next step will be. Overall the staff is efficient, helpful, friendly and quite the hosts and consider them as service group to help the easiest way.

I like the dentist and staff. My dentist retired and transferred patients here. I intend to keep…read moregoing to Bloomingdale Dental. Nice attention to detail, knowledge, and sincere care for the patients.

Have been going to Trucare for almost 20 years. Excellent care…read more It is like visiting family!

My family has been coming to TruCare dentistry for many years now. We've been happy with the…read moredentistry work, but more important to us, everyone in this office is very friendly. If you want a family like atmosphere where everyone remembers you and gets to know you, this is the place for you.

Before CS Dental Associates, going to the dentist was a nightmare!! One dentist dropped my crown…read moreand I spent 20 minutes on the ground with her looking for it so I didn't have to take another day off work to get that done. Another was so strung out on caffeine, I swear I never saw him blinked. So when I found CS Dental Associates many years ago, I never wanted to go anywhere else. I even commuted in to see my dentist when I lived in downtown Chicago. They have several dentists working here, and I actually saw a few of them for various reasons (maternity leave, vacation, etc.) I was nervous every time they made an appointment for me with a new dentist, but they have all been great. They give me the play by play while they're working in my mouth, which helps me stay calmed and informed. In the recent couple of years, they were able to assign me a regular dentist. This is nice since he knows my history and I am comfortable with him. The staff is friendly, the office is clean, and there's a TV in the waiting room. It's conveniently located a few doors down from Jewel, so I can get my grocery shopping done at the same time. Hooray to efficiency!

I am very happy with the hygienist I had this last time. She did a great job. Dr. Kim is great and…read moreloves to sing while you are there. I have always liked her and she is very good and thorough. I also have seen Dr. Gauger to have some teeth pulled and he was very nice and took his time to make sure everything was numb prior to starting and during the removal. I like Dr. Kim but the one thing I hate is being upsold when I am there. That would be my only complaint. The office is very clean and nice.

Great dentists, staff and they do a great job but I won't be coming back, after a year and a half…read more I have had "6" cavities which I feel extremely excessive. Last year both cleanings they have come up with something wrong and having out of network insurance, they charge way too much. Every other dentist I have been too maybe, once a year I have a cavity. Not 6.

Dr Brian Evans is by far the best dentist. The staff is wonderful. If you're looking for a…read moredentist, look no further. I'll add the fact that he has the high-tech machine that makes the crown right then and there. No temporary tooth to go home with. Root canal? No worries! Totally painless! Do yourself a favor and make this your dentist office.

I had a crown replaced by Dr LaPorte. In and out experience was 2 hours. He removed an old crown,…read morefilled a cavity in the tooth and built/installed a new crown. I have been going here for about 3 yrs. All staff are friendly. I highly recommend Flex Dentistry.

My family and I have been going to Flex dental for a couple of years now. Dr. Laporte and his crew…read moreare very professional. I enjoy getting a good cleaning and check up every six months. Dr. Laporte is very thorough, he explains everything to you that he is doing during a procedure. All the hygienist's do good cleanings. I have a favorite her name is Suzy. Along with their professionalism, they all have a good sense of humor. The receptionists are polite and friendly as well.