My experience with this office raised serious concerns about the coordination and continuity of my…read morereproductive healthcare.
I was scheduled for a hysterectomy in April 2025 after completing the scans, bloodwork and consultations requested by Dr. Bodon and surgeon Dr. Herman McDaniel.
In February 2025, Dr. Bodon recommended Zepbound for weight loss before surgery. It took nearly two weeks for the prescription to reach the pharmacy, and a promised medication follow-up was never scheduled. I disclosed my medications during my surgical appointments with Dr. McDaniel, but I was never instructed during those visits to discontinue Zepbound before surgery.
My April surgery was then canceled because I was told the wrong hospital had been scheduled. It was rescheduled for June. I had already made costly arrangements for the original date.
When I contacted Director of Operations Elsa Gutierrez about what happened, I found her communication extremely dismissive and disrespectful. When I questioned why the insurance/network issue had not been verified before scheduling surgery, I was essentially asked, "You've been rescheduled, what do you want?"
Before my June surgery, I saw Dr. McDaniel again. He initially appeared not to remember recently seeing me and was about to order another transvaginal ultrasound and bloodwork until I reminded him that I was there for my pre-op appointment.
During that appointment, after reviewing my vitamin D levels, he asked about my occupation and income. After learning I was self-employed, he gave me promotional material and his personal promotional code for a website with which he said he was affiliated. My understanding from the conversation was that he could financially benefit if the code was used. I found this concerning during a preoperative appointment, particularly because I received very little information about preparing for surgery.
The week before my June surgery was chaotic. Less than a week beforehand, I had heard nothing regarding pre-op testing. Four days before surgery, a STAT lab order was being arranged. Two days before surgery, a hospital nurse asked about cardiology clearance, and I personally contacted my cardiologist to have it faxed.
Then I learned that authorization had been obtained for the surgery but not the hospital stay. The hospital warned me surgery could be canceled without it.
At approximately 4:30 p.m. THE DAY BEFORE SURGERY, while I was at the pharmacy picking up medications prescribed for my postoperative recovery, surgery coordinator Sarah called and told me the authorization had not been obtained and my surgery was canceled.
This was my second canceled surgery after months of preparation.
I called afterward requesting an appointment with Dr. Bodon but could not get one scheduled.
At this time I was still experiencing extremely heavy bleeding. My insurance approved a referral related to obtaining medically necessary pads and told me to contact the office. An employee then told me my insurance was out of network, despite my having received care there for approximately six months. About ten minutes later, Sarah called and explained that this information was incorrect. She also told me the employee claimed I had been "getting all crazy" with her. From my perspective, I had simply been asking questions about my insurance and an approved referral.
When I contacted Elsa again, she told me she was too busy to deal with the situation, repeatedly asked, "What do you want?" and ended the call.
Afterward, I was never able to meaningfully reconnect with my physician. No follow-up appointment with Dr. Bodon was arranged, and my patient portal messages went unanswered. Yet prescriptions continued to be filled for months afterward, including Zepbound through approximately December 2025 and iron prescriptions later, despite no follow-up visits.
I ultimately declined to schedule another hysterectomy with Dr. McDaniel because I no longer felt comfortable proceeding under his care.
As of August 2026, approximately 14 months after the canceled June 2025 surgery, I have received no meaningful follow-up regarding my reproductive care and no response to my portal concerns.
I understand that insurance authorizations, hospitals and medical scheduling can be complicated and mistakes happen. My concern is the cumulative pattern I experienced: two canceled surgeries, scheduling and authorization problems, last-minute pre-op coordination, conflicting insurance information, unanswered messages, lack of physician follow-up, and interactions with management that I experienced as dismissive and hostile.
Women seeking serious reproductive healthcare deserve clear communication, continuity of care, careful coordination and respectful treatment.
Based on my experience, I would not entrust this office with my reproductive surgical care again.
